Midas

I came in July to have my front brakes replaced since they were due for a replacement. Midas mechanics called me & said that the rodars in addition with the brake pad needed to be replaced & total was $ 575.00.
It is now December, only 5 months later I am back at Midas as there is squeaking of front brakes, the same brakes they «replaced» in July.
Receptionist I talked to named Charlie was displeasing & just plain rude. She kept saying numerous amounts of times the reason for the squeaking was from denying the cleaning of the brake line. Even though she’s a receptionist & knows nothing about cars. She was just reading the P.O. However what upset me that most was her non-​apologetic attitude of my situation.
I then watched as these 2 young mechanics laughed, talked story & had «secret meetings» in the back while doing the diagnostic of my brakes. Only for them to come back and say they’re going to try to score and sand down the rodars. They claim and I quote «it’s just wear and tear».
I highly doubt that. My guess? There so called «lifetime national guarantee valid for as long as you own your car» brake pads are cheap, insufficient and problematic only for car owners to have to come back to Midas.
I would never ever recommend Midas to anyone. This was my last visit here & will be for the rest of the time I own a car. You MIDAS WELL GO SOMEWHERE ELSE.
I hope you all don’t have the same experience as me.
Thanks for reading,
KSM

Wonderful staff and wonderful service.
I had to schedule a last minute oil change and safety check. Midas is one of the only places near my house that would complete both of these on the weekend without an appointment.
I arrived at 12 noon and there was a long line. The woman at the front desk gave me the insider tip that it would be less busy in 2 hrs. So I ran a couple of errands, came back and yep… now no wait.
They changed my oil (which included ordering an extra part) and answered all my questions in less than 1 hr. The waiting room is equipped with a tv and coffee to make the wait comfy, but I brought lunch and a book to make it even better.
After my experience I would definitely recommend Midas to anyone who needs last minute car work completed.

Always a pleasure.
I admit, I panicked one night whil I was driving home from work by myself, at night, and my tire went flat and my tire jet was not where it was supposed to go. I emptied out my entire trunk, looked through my glove box and side doors, but Might have already started to freak out and assume someone forgot I give it back. I was my myself, tired, and frustrated.
Once my husband came, ready to call a tow truck, he found it my center console.
Thank god
I realized I should have waited (& rule #1– panicking helps nothing– don’t panic) but my frustration got the best of me. My center console does not shut right and I never put important anything in there, I assumed he asked and then saw me remove tire from where it was designated to be!
Waa.
I feel guilty, but I did really like this place. So, here we are again friend.
Thank you Midas for being on the ball and caring about what I had to say.
I’ll forever be a customer, should this location CONTINUE to please :)
My fault again,
Sincerely,
Mrs. Always the last place you look

I had no problems setting up an appointment for an oil change. The clerk at the desk was courteous, I chose the earliest time (@ 7am) when they opened.
I got there and on this particular day there was a fatality on h1 so all the technicians minus one was severely late due to traffic.
The only mechanic there, Wes, assured me whether the remaining associates showed up or not my car would be serviced that day. I notified him that I was hearing a noise in my car that sounded like a loose belt.
Within 1 hour he called me, notified me they only need to tighten the belt.
It was fairly priced, and the staff was awesome! Thanks!

Went to Midas at the end of March 2015 to get a oil change and a safety check. Had an horrible experience there, and the Store Manager contacted me about the problem I had. She then said she will send me a free oil change in the mail. She also said it might not be in the mail right away and may be a week or so since whoever sends it out takes awhile. Well it’s now the end of May 2015 and I haven’t received anything yet. If I ever do get the free oil change from Midas, I will definitely not go to the Midas on Beretania!!!
Your word ain’t good unless you stuck to what you promise.

I could not schedule anything for earlier than 2 weeks away at other places. I went to Midas and they helped me right away!!! They are fast and I would recommend them

I have always had great service at this location. And quick! Most recently, I needed wipers installed asap and they told me to come right over. Friendly people work here too, love it.

I’ve read the other reviews and my experiences have been very different. I generally take my cars in at 7:00AM for an oil change on a Saturday without an appointment and get a call back in a few hours that it is done. I received their inspection sheet with recommendations on additional service. No heavy sales pitch.
Servco told me that I couldn’t have a Saturday appointment for 4 weeks so I took my Corolla in to have the front pads and rotors changed. I was able to pick my car up 2 ½ hours later. Brakes were fine and no more vibration.
The people at the counter were courteous and free coffee was fine. Trouble free transaction. That is what I’m looking for.

Why is it so hard to find a good, descent oil change place on the island? Why does it always end up costing $ 50+ no matter what price they advertise? Why is the oil disposal fee not included in the quoted price? Do they only dispose oils from some cars? Why do I sometimes need a «special» filter when I have only drive ordinary Fords and Hondas? Why did my car/​brakes make strange noises when I used to take it to Jiffy Lube and why did the noise miraculously disappeared as soon I had my oil change somewhere else? Why does it take two hours when they told me it will be an hour? Why wasn’t Midas the answer to my oil change prayers but another disappointment? Is it just me? Why? Why? Why?

After running around to 2 jiffy lubes, finally headed to midas. They were fast and so helpful. Mahalo for spreading aloha.

In the past, I’ve been able to use auto shops’ portable diagnostic code reader to tell me the code whenever my engine light comes on. This code has helped me in the past to tell me how serious a problem is or if it’s simple– like when air was getting in through my gas tank from my gas cover once.
So when my engine light came on a week ago I went to Midas to get the code read. This however is no longer a free service at some places!!! Midas was unable to help me unless I paid upwards of $ 75 to get the full diagnosis of my car’s issue. I explained to them that I did not want to get it checked out at all and I simply only need the code, without any explanations to go along with it. They said they do not do this.
To me this is just an obvious ploy to make money off your customers so I would not trust my car there for any work.
It is important to note that another Midas on Waialae Ave. gave me the code for my car and also even mentioned what it most likely is and a ballpark figure for how much it would cost to fix there. And the code reading and his advice didn’t cost me a penny!

I have a Ford F-​150 which somehow sheered a bolt off of a rear shock — so the shock was hanging and potentially a safety issue. I went in at 0700 when they opened (without an appointment), told them my problem. They ordered parts, I brought the truck back at 1200, and they were done by 4PM — and they called me twice to make sure I knew the truck was ready. Why only a 3 star rating? UUGGHHH the price for labor on vehicles makes me cringe, but their prices were comparable to other places in Honolulu and I’d rather give my business to locals. Friendly service, great group of Bruddahs! Mahalo for the help.

I had a horrible experience getting a simple oil change & tire rotation done here at the Beretania location. This is my first time getting maintenance work done here. I decided to come here because they had an ad on Midweek, and it was relatively close to where I live. I made an appointment well ahead of time and showed up on a timely manner. Even so, it took them over an hour and 15 minutes to even start working on my car. The staff in the office weren’t very courteous, and the technicians were very lazy and slow-​moving. Some came in to the waiting area to watch football and/​or talk story while no one even started doing anything to my car yet! There were times where some of them were doing nothing but playing on their cell phones! On top of that, they refused to do my tire rotation!!! My tires were more worn out in the front so I wanted to have it rotated so they would even out. Their excuse was that if I put the more worn out ones in the rear, I could lose control if those tires ever blew. Although this could be true, my front tires were nowhere near end of life. I know this for a fact, because I used to work on cars myself. It seemed like the technician was just too lazy to do what was asked of him. I could’ve had everything finished within the time of waiting at another place. I would definitely recommend people to go elsewhere if they wanted quality and efficient service. Never am I returning to this crappy place. In the end, I ended up paying more than what I would have if I had my oil change done at the dealer!!!

Convenient location. Got work done on my car and wait wasn’t too bad if you make an appointment. They were pretty timely. Only problem now is they don’t have an inspector anymore to do the annual inspections.

Went here after being given the run around on places to get a safety check for my car. There is a «safety check station» sign above the entrance to their shop office, but the lady tells us they don’t do safety checks, even though my friend had confirmed that they did on the phone.

My tire pressure light went on and while I could have tried to put my own air in I saw Midas and decided to stop there instead.
They were busy when I came up, and I waited for the receptionist to be available. I told her the situation and she told me to pull my car up and she would have the guy look at it.
The mechanic was very friendly and checked and filled all four tires and sent me on my way with no charge! In and out in less then 10!
Thank you Midas! I will be back!

I came here for what I thought would be a simple job — new tires and alignment. The lady at the front was nice and told me it would be an hour and a half so I took off for a little while.
When I returned the mechanic called me over to explain that I needed new brake pads and rotation or something. That was the fastest way that $ 260 turned into $ 525. Could I have gone without the brake pads? Probably. But the way they explain it to you of course it’s in your best interest to do it.
Will I come back? Probably not. Ill try my luck at a different service center that does what I want them to do and no more.

Just went in today. They now have a new manager for all of Hawaii?
So, this new manager now implemented a new rule that customers cannot bring in their own oil and filter for an oil change. If you want to bring in high-​end oil (like Royal Purple) you cannot bring that in. You have to buy their oil… at a reasonable price of $ 80+ bucks (for a complete oil change) vs. the $ 35 I used to pay when I brought in my own stuff.
Midas… I went to you for 6 years and now I’m going some where else.
What a disappointment to try and make an extra buck.

I came to Midas for my recent oil hange and safety check because I had a coupon for $ 5 off a safety check at Midas. Since the Midas on Beretania is close to home, I decided to check them out for the very first time.
Service was quick and friendly. I got my safety check and oil change completed in under an hour. They have a nice air conditioned waiting room that is equipped with a TV, coffee, and complimentary wi-​fi. The cost of the oil change came out to about $ 50 (incl. tax, labor, disposal fee, etc.). It’s the same price as Kahala Shell, the place I normally go to for oil changes.
I would definitely check them out again when I’m due for my next oil change.

ONLINE COUPONS! :D Nope, I am not shame to say that I definitely look for coupons before I buy things or get a service performed. And whatdyaknow – Midas offers web specials on their website. I got about 33% off on my service. Awesome!
Midas Beratania gets 5 stars from be because honestly, they did nothing wrong. Everything was so easy!
— I called ahead to make an appointment. Saturday at 7AM – No problem. Receptionist was super friendly.
— Dropped car off on time. One of the shop guys filled in for receptionist and he was just as nice.
— OMG my car was finished in about an hour. ONE HOUR. Not two, not even CLOSE to three. ONE HOUR. Exactly what they promised. (At another/​popular auto repair shop, I’ve waited upwards of 3 hours for similar services, when they promised me an hour… not cool!)
In addition to the service performed, they do a courtesy check of your car. They wrote down on the paper what I’ll probably have to have changed in the future but no one pressured me into additional repairs.
I really liked coming to this Midas – my car got serviced super quick! In addition to my coupon and the friendly staff, I’d definitely schedule another early appointment the next time I need car service. The only thing not so wonderful is that their waiting room is kind of dirty. I had BF pick me up instead. (Or, you could walk over to Safeway’s Starbucks or Petco. Your legs are made for walking!)