Midas

I have been going to this midas location since 2008, I know 1 senior staff member Al, My final and last visit was on November 2015, to get my cars motor oil flushed and changed. I decided to buy my oil which is royal purple and filter, as i spoke to the counter person a white female, I assume is a new employee abd asked about using my purchased oil, she told me that, the delingham midas location does not do that. I was like wait, I have gotten my oil changed at waipahu midas location, and was not told I can’t used my oil of choice.
This lady was sitting pretty, telling me that If I want my oil changed, I have to use what midas delingham locations provides. I’m thinking she was either too lazy to even look for my information on their system, linking my previous oil change with their waipahu location, or she thinks I am stupid enough to take her word for it, Talk about adequate customer service. It’s my own car, I put what ever oil brand I want to, why do I have to use what midas uses? Neither the less listen to what that white female told me, I feel she doesn’t show concern for what the customer (s) want for their own vehicle, and to make profit as lazy as she was it just makes midas look bad! 7years I’ve been going to that particular location, with the cars I had to my current car. Now I won’t bother to even think of going there, if I had decided to do what that obtuse staff associate told me, I would have given a negative, review and a unsatisfactory comment on my phone call review with their corporate office. I rely and started using royal purple on my car, and I will not use any other motor oil, I spent almost $ 100 on it alone, then this associate is telling me I have to use their own oil and spend $ 200 for it. I work for my money, I don’t sit pretty like she did to earn hers.
I called their waipahu location, was told I can use my purchased oil, the price for the service is the same, I have no problem with that, I arrived their in less than a hour everything was done, respectable staff members, excellent customer service, staff members are friendly and know their job, they worked on my car as if it was their own car, they vacummed, added fluids, on my car even told me that my car engine has a slight oil leak.
I was so impressed as it was my 2^nd visit with a different car, and yet I still got the best services.
I told their corporate office reviewer over the phone, that Midas Waipahu location will be my choice for my car services, doesn’t matter if I reside far from that location, the service, is worth the drive.
I don’t like staff associates that are lazy or sits pretty thinking customers will follow what they want just to make a profit, how pathetic is that?, it just makes the entire company look bad.

I checked my vehicle in for a wheel alignment and tires and rims. They estimated 2 hours.
4 hours later I called and they made me wait approximately 10 minutes, manager finally came on and said they could not do the work.
Seriously, after 4 hours they did not do any work and did not have the business sense to call.
I guess it’s your choice if you want to deal with a business that does not value your time. Time is money… I question their work ethic and business sense. Are they doing work on my vehicle where I would be satisfied. I’m not giving them the chance to screw it up as they did just trying to align my car!

Was out shopping & called to ask a question about safety check. He answered my question & I then asked if I could get a safety check done today he said sure if I could drop off car… might be 3 hour wait. No problem! They were very busy but nice & polite. (They noted to me my car had been here before with other owner, I said that’s another reason I chose you!) Off I went shopping. An hour later they call & say ready to go! I couldn’t be more pleased with the service. Thanks Guys!

First off all, the service was exceptional. Was greeted by a very friendly and warm aloha style staff. Had to bring my wife’s car in to get exhaust work and our technician Alvin was really friendly and professional. I dropped my car in the morning around 8 and by 2’was out the door.
Going into the shop, I understood this was going to take a while and decided to prearrange an über to take me to and from our house.
So you have to expect these jobs will take time and it’s best to have a plan for a few hours.
Well done today and thanks for everything!

Needed my first non service center oil change for my 1 year old car. I decided to use Midas Dillingham because I had a MidWeek coupon and it’s literally 5 minutes from my work. I was able to get a same day appointment (5 stars) the receptionist when I got in was pleasant (still 5 stars). It took less than 30 min to oil change and rotate tires (free rotation, still 5 stars) as I sat waiting in the lounge I noticed that my car was now in the parking lot – I decided to be patient and not say anything thinking that it was not finished. Finally after about 15 to 20 minutes I walked up to the counter and said, «hey, my cars out there, is it pau?» The clip board with my paper work and keys were sitting right in front of her (downgraded to a 4) she was apologetic and I went on my way. As I drove from Waikamilo to Nimitz I decided to pump gas at the Tesoro on Kalihi/​Dillingham –I noticed that my hub cap was missing from the tire right below the gas cap. I now had to drive back and I assumed they forgot to put it back on. The mechanic said he put it back on, asked me my route out and told me to wait (now 3 stars) cause he’d jump in his truck and try to find it. I’m now waiting 10min (bam 2 stars) and he returns with my hub cap. He’s all apologetic and I let it go cause I’m mellow like that… but it’s all in the details — they went from 5 stars too 2 in a snap. I live in ‘Ewa Beach and had I not stopped for gas, that snap on hubby would be history.

(As usual) I procrastinated and left my safety sticker renewal until a few days before the end of the month thinking that I could buzz into my neighborhood gas station and get it done on the way home yesterday. Alas, they and any place remotely in my neighborhood or all along Waialae, were either not doing them any more, had no inspector in yesterday, or had no appointments left or time to do one. I ended up at the Midas on Waialae and although they weren’t doing them either, the very helpful woman at the customer service desk (Charlie) offered to check their next closest location on Beretania but they were full up. ;-(She then asked if I wanted her to try their Dillingham location and although I winced at driving there (especially since I had spent the morning in meetings Downtown and had just made it back to the east side), I was feeling desperate and asked her to check.
The Dillingham location does not take appointments but the inspector was there (apparently every day but Tuesday (day off) and Sunday (when they are closed) if you need your safety check) and the customer service desk person said that if I could get there soon, they could get me in and back out in 30 minutes or so. I made the drive and got there by 2:00 PM. The very friendly and helpful customer service desk guy there (whose name I neglected to get) :-(told me the wait would be about 35 minutes and I was done in out in approximately 20 minutes. The waiting room was air conditioned and clean and everyone I encountered was friendly. Although out of my normal traffic pattern, based on the speed of service – getting me done and out before the quoted time, and the friendliness of the workers I encountered, I would go back for another check and/​or other service there and I would recommend it to others. A shout out to Charlie at Waialae for her efforts to help, and to the guy who helped me at Dillingham. (So sorry I forgot to get your name!)

Horrible service. It took forever to get my car back for something so small to fix. Y’all suck. SORRY, NOT SORRY.

I called Midas to see if they could do a safety check on my car while I was at work the other day (it’s really close to the office). Kay told me that they could do the check in the afternoon, but I was welcome to drop my car off anytime. I took my car in at 8 am, and had a call from Midas at 10:38 saying that they had completed my safety check and I could pick up my car any time.
I love the convenient location, and Kay is super nice. As for the WAY earlier than expected completion of my safety check – awesome!

I recently moved to Hawaii and was recommended this location to have my safety inspection done, I’m assuming solely because of it’s close proximity to my place of work. I went in, received extremely poor customer service (stood at the desk awkwardly for about 10 minutes before anyone noticed me) and finally had my inspection done, which took about 20 minutes.
Leaving the location to go to the DMV was a nightmare as their parking lot layout is chaotic and tiny. When I returned to this location to get my validated sticker, the person who does the safety inspections was «not in» so I was told to come back the next day. I did. He was once again unavailable. It has now been two weeks and I still haven’t been able to get my safety inspection validated. Every time I call the guy is gone, and they never seem to be quite sure when he’ll be in again.
Other Midas or safety inspection places in the area only honor their own inspections, so if I want to have it done sometime this century I am going to have to repay the fee.
This has been the most complicated and infuriating process that I have experienced since setting food on this island. Hope this helps.

Glad I’m a returning customer here. Good place to come for oil change and staff are always friendly. Today, I came in for a safety check inspection and they took me right in. Best part is because I’m one of their loyal customers they gave me 4 $ off and the wait was only 5 – 10 mins. Good job Midas! Definitely will be their continued returning customers.

Needed an oil change and the service was fast and amazing! They also provide transportation service if there’s a long wait. Wes, the manager, was so professional and accommodating! They also provided thorough information about the services needs. Great job Midas!

Brought my mini here for tire alignment They advertise that this costs 90 $. After my assessment I was told it would be $ 125 plus $ 25 for some steering wheel service that they didn’t tell me would cost extra. They explained that coopers cost more because it’s more complicated and takes more time but they were going to do me a favor and do it in 30 – 45 mins. This logic does not make sense because that is how long they told me it would take before they knew I had a mini. These guys are crooks and i will never come back here again.
note: I wrote this review while waiting for my car to get done. It took 45 minutes and they ended up only charging me $ 90. so I’m changing it to a 2 star instead of a 1 star. I still won’t go back. I feel like they tried to swindle me and then changed their minds about it.

Too bad I can’t give negative stars. I went in for a safety check and they lost my registration and insurance card. I had to go to the DMV to get a duplicate registration and back home to get a copy of my insurance. EPIC FAIL!!!

I’ve gone to this Midas location a number of times with no issues. Came here for a simple safety inspection this time. It was busy on a Saturday morning with a lot of cars in front of mine and I didn’t have an appointment. Despite the long wait time… it’s a good place with friendly staff and service. Decent air conditioned waiting room too but my active toddler preferred being outdoors!

Just went in today. They now have a new manager for all of Hawaii?
So, this new manager now implemented a new rule that customers cannot bring in their own oil and filter for an oil change. If you want to bring in high-​end oil (like Royal Purple) you cannot bring that in. You have to buy their oil… at a reasonable price of $ 80+ bucks (for a complete oil change) vs. the $ 35 I used to pay when I brought in my own stuff.
Midas… I went to you for 6 years and now I’m going some where else.
What a disappointment to try and make an extra buck.

Brought my car in for an oil change and tire rotation and was impressed with the friendliness and timely matter of the staff. I was in and out within 45 minutes and the service manager took the time to look up a dealership item for me and the service tech gave me a good suggestion.
The only thing holding this place back is the small waiting room with no free coffee.

This was my first time at Midas and had a very satisfying experience. I will take my cars there for another oil change and tire rotation. I had been going to Jiffy Lube but encountered so many problems like a rag being left in the engine* Also, the Midas Workers were very nice and non*threatening.

Had brought my car in to replace a bad tire. A technician stated that my other 3 tires are all worn out when i knew 2 of them are brand new. I just replaced them earlier through costco. which i then told him. Then he tells me i should change the other two tires. Going through all this i realize he was playing a game with me. I reminded him that i only came in for this one tire. He then tells me that even though he can replace the bad tire that i won’t make it out of the garage being that the other was bad. So I told him watch me leave with no problem. Next time I shoulda just go to Costco.

I havent gotten anything else done here except for oil changes, so this is.well.for that. Ive been coming here off and on for about 4 years. Staff is always friendly and the est. time quote is pretty accurate. I always use coupons for the oil change maint. package so its around $ 60(
). What bummed my trip is they say my fan belts were cracked and offered to replace them but it was $ 300 (parts and labor) i had to decline bc i didnt have that to blow on a random day.

The one time I brought my car here was because my car was overheating in the road and it just so happened that this Midas was right down the street. I took it in and turns out I ‘had’ to replace my radiator.
Now I’m not a car junkie, though it would have been useful, but my quote came out to ~$ 910. The actual radiator was priced at $ 420. Ummmm… You do the math. The other costs were cooling repair services and other miscellaneous costs. Not sure how it adds up but had no other choice.
Albeit pricey, the job got done in a timely manner and the staff was friendly.
HOWEVER, just yesterday, my radiator was found leaking coolant again so I had it brought into this Midas. Will update when I get my car back.