Montgomery Powersports

I’ve brought both of my bikes here and have had mixed experiences, never anything mind blowingly great or bad. They did replace a few small things on my Harley free of charge and have always been great with the safety checks. I was very disappointed with my last experience though. Was told by the tech after replacing my tires that the forks were bent, bought a set of used forks and brought them in to be replaced. Afterward, the tech that worked on my bike told me that it was the axle that was bent. I asked if the old forks were straight and he was very dismissive, said he didn’t even check. So between buying the forks and paying to have them installed, I wasted $ 700. Plus, I still need a new axle. I only brought my bike here because it’s a salvaged Ducati I put back together and every time I take it to South Seas they try to get me to replace everything that’s scratched on the bike. I doubt I’ll bring it back here to get the axle replaced though.

After two years of very easy, very professional safety inspections I promised to try the service next time I needed it. That time arose. I recently had both tires replaced. Also very easy, professional and well done. Ordered from parts, they called when tires arrived, scheduled an appointment with service and job completed on time and without any issues. I’d definitely return.

I worked with Montgomery Powersports to secure two brand new motorcycles to use as props in a photoshoot for another client. Three things to keep in mind 1) the photoshoot was not for Montgommery, 2) I didn’t purchase these bikes, I borrowed them. 3) I have never done business or even been in Montgommery before.
That said, what I experienced was a level of customer service that would normally be reserved for a VIP. They couldn’t have been more gracious, accommodating, or helpful. They acted like they were on my production team, going through the various models with an art director’s eye for color and shape to help me determine which bikes would photograph best.
They trailored the bikes and delivered them to the set on time. When they arrived it was obvious they had been meticulously detailed — absolutely gorgeous. The guys that delivered the bike even offered to stay and help out.
If my superlative treatment was any indication of how a «real» customer is taken care of, Montgomery is where to buy and service your motorcycle or ATV.

Rode my Vespa GTS300 to their store for safety check, which was done courteously, quickly, and professionally. Located between Battery Bill and Liliha Bakery, you can browse the latest battery/​electronics stuff, get some pastries/​sit down meal, or look at the huge display of Victory MCs, Polaris ATVs, etc., in the showroom. The sales/​service people are super friendly. I didn’t realize that Victory has a new line of water-​cooled V-​twins that are very affordable. If you’re eastbound or westbound on Nimitz you can turn into their parking lot easily. Safety checks are done between 9 and 3. It’s the best place to get a safety check on your 2-​wheeler!

I have mixed feelings about Montgomery. I have had major and minor repairs done here. My bike went down and It took a few months to get my bike back due to parts that needed to be ordered, in doing I later bought in a piece on the front fender that came off which they would put on. They lost this part and I have asked numerous times about it yet it seems to have disappeared. They never offered to replace it although Adam hooked up a free safety inspection which caused me to up the star from 3 to 4.
That being said they got me back on the road which I was happy about yet left scratched parts out of the estimate which I did not realize were not included until my bike was ready to be returned. A day later my bike died and they picked it up free which was nice, yet they had to hold onto another week to fix issues they did not see in the many months they had.
I give them 4 stars because they always offer to help and the guys are chill about everything. It doesn’t reflect them but rather the procedure aforementioned. I do like that they offer free air and advice from time to time.

I just got my 1,000 mile maintenance done for my sportster and their service was exceptional. Dennis was the one who helped me out at the counter and was very informative and gave an excellent rundown of what maintenance was done to the bike. I was quite pleased with the amount of time it took to get it done. When he told me it’ll be done in a few hours, it was done in a few hours.
Prices are one of the most competitive on the island, I think it was about $ 95 an hour for labor. I also got a military discount on parts (parts only, not labor).
I haven’t fully assessed the quality of the maintenance yet but so far so good. I don’t have any issues yet.
Location is very convenient, easy to find and easy access from either side of Nimitz highway. Lots of parking too.
Bottom line, I would definitely get my bike serviced here again.

I walked in today ready to buy a DR-​Z70, and all the riding gear for my son. I first went to the parts area with three employees in the area. Not a single one asked if I needed help. Hoping for better customer service I then went to look at the bikes with cash in hand ready to buy the DR-​Z70. I was even considering a RM-​Z450 for myself. After looking at the bikes for around 15 minutes, and in the store for 20 minutes total not a single employee came to assist me or at least greet me. Don’t know if it had anything to do me with me being there 30 minutes after they opened. But needless to say I’ll be taking my business elsewhere and buying my son a CRF-​50.

I like Montgomery Motors. I have never purchased a bike here but I have looked around in the store. Love the bikes here. Victory and Indian are awesome. The sales people are very nice and relaxed. Motorcycle sales people are, just about, all laid back and relaxed. Nature of the beast I guess.
They have a lot of gear here that is fun to look for. Not excessively marked up but marked up nonetheless. Better to look and try on here and buy online.
I was excited to see that my old mechanic from Domenico’s worked here as I trusted him very much when I had my FZ8 and he did fine work on it. I brought my Victory Cross Country in that I bought off of craigslist, for a service, safety check and tire change. All services were performed satisfactorily and with great service. My issue is the pricing. Some of this has to do with living in Hawaii (things are just more here). I understand that rent has to be paid, etc. But the markup on the tires I bought seemed VERY excessive. I paid $ 667 for Dunlop Elite 3’s for front and back which I priced, shipped, at JP Cycle online for $ 434. That is marked up over 50%. Geez. Incentive to learn how to work on my own bike I guess.
This issue extends not just to Montgomery Motors but to ALL mechanic shops for any type of vehicle. In the old days you paid mechanics to fix your vehicle. Now you have to pay them to determine what is wrong with your vehicle then you have to pay them to fix it. It’s the state of the world we are living in I guess.

Best customer service my butt! This place has great bikes but customer service sucks hands down! They rarely return your calls. The manager used to be someone I trusted. They had my bike for over three months only to tell me they couldn’t fix it because the engine was fried. So I had them drop off my bike at tiki cycles. they dropped off a rolling chassis with six boxes of parts. During inspection of parts the truth came out. it’s obvious whoever was working on my bike didn’t want to do the job so he claimed it needed a total rebuild. Well it doesn’t at all and if anyone doesn’t believe me come down to to tiki cycles and I’ll show you the parts they claimed were so fried they had to do an entire rebuild. Bull!!! They didn’t even drop off my battery even after making calls and leaving messages. Great bikes! Terrible service!

I was on the hunt for a jacket, gloves and a disc lock and Montgomery was the fourth place I visited. Staff was super friendly, prices decent (they have a half off rack!) and a not bad variety. I was especially happy with how many women’s jackets they had in stock, literally no one else had anything to offer. The people who helped me with my lock and alarm were super knowledgable and didn’t make me feel pressured at all, which I always appreciate. I will definitely come back in the future!

people are always helpful and informative when we have questions. Love the Indian bikes too. this is a good place to come and have your motorcycle fixed.

I have used Montgomery Powersports for the last couple of years for both of our motorcycles. Up until today, I have had no problems.
My wife brought her motorcycle in today to get a safety inspection. She was immediately greeted by a rude and dismissive guy behind the service desk. When she told him that she needed an safety inspection done he first glanced at his watch before saying «Yeah. Fill this out.» He then proceeded to tell her that she would need actual printed insurance cards (GEICO has an app that shows our ID cards. We have to specifically request printed ones) with the «wateramark.» GEICO does not print cards with a watermark. Just regular printer paper. He then told her «I couldn’t possibly do it, even if I wanted to.» NICE guy. Even if you wanted to.
I only bring up the app for GEICO because a few inspections ago, I showed up with an expired card in my bike bag. It was the service counter at Montgomery that told me about the app in the first place and that it was all they needed.
Absolutely poor customer service. This guy did not know what he was talking about and turned away a paying customer. On top of that, he sent her away angry and with bad information.
We will not be coming back here.

Its hard… living and loving someone who wants to live like baller, but is truly on a budget.
Hubby recently bought a beautiful MV Agusta and wanted to have its tires changed. He called around to ALL the shops on the island and they were quoting almost twice the price of MPS! I was a bit skeptical, since I wondered if they would do a good job, or maybe their customer service was going to be bad? I was proven wrong!
Location: Located off of Nimitz Highway, there is an entrance from both sides. Its also to the left of the new Lilihia bakery!
Parking: Decent amount of parking that is never too full since the bikes park where the shop is at.
Ambiance: Large, bright and organized.
Service: Fast, informative and Friendly!
The staff inside the store and the actual staff that worked on the bike were so great! We dropped the bike off and went to costco, and the bikes tires were changed in less than 3 hours! Once we came to pick it up they were very thorough and went over everything with my husband, they gave him great information and did not pressure him to get any other services/​products he did not need. It was a very quick, easy and painless experience and we were very pleased with their customer service!
If we have any servicing needs that cannot wait, we will definitely be back!

I was looking for a new 2014 gixxer 750 or hayabusa. Awesome customer servive. they didnt pressure me in buying… i come often to also do my servicing and again awesome customer service and knowledgable techs

Walked in for a safety check on a Saturday morning with no appointment. I was in and out within 30 minutes. Really impressed with their service and the clean store layout. These guys do it right!

We are having our bike serviced here for the first time, and so far we are highly impressed! The employees are all so very laid back and approachable without seeming like snobs or hardcore bike enthusiast «know-​it-​alls». What we mean by that is: there are people at all levels of experience with motorcycles or ATV’s, and these guys don’t stand there acting like an ass and they don’t try to sell you something that isn’t right for you. We’ve gone to cycle city a lot, and it can seem a bit intimidating because everything is Harley Davidson, and a lot of Harley Riders like to carry a certain image. That doesn’t mean those folks aren’t polite and approachable.
The store is huge and the selection is just outstanding! Each time I’ve ordered parts it took about five days or so, and they called my cell phone to let me know.
They have a nice selection of bikes here… we highly recommend it!
Plenty of parking by the way… huge plus!

During my first visit staff was nice and helpful. I ended up purchasing a moped cover, lock and special ordering a helmet and was told that it would be in 10 days later. That was June 5^th.
After calling and even stopping in on the 17^th I was told that the helmet was still on order. While I was a little mad I figured it was back ordered or shipping from the mainland was taking a little longer. No big deal.
Well today we get the call that the helmet had finally arrived. When we got to the shop and tried said helmet on. It is too big. When we asked original sales associate about sizing he assured us that it would fit. Well it did not.
Then our current associate begins to tell us that some companies require a certain amount before a shipment can be processed. Again understandable, keep shipping low.
What I am confused about is if said company required a certain amount why was I, the customer, not told at time of purchase, or when I called 10 days later to check on my order, or even when I was in the store on the 17^th. Which was the day posted on the shipping label for when the product was actually ordered.
Overall not the worst service ever. But management should have a better policy in regards to special orders and it should be passed down to sales associates to be able to inform the customer. If I would have known it was going to take 22 days instead of 10 I might have looked else where. But after no information or contact from the store itself I will not be shopping there again.

Great place to chill, awesome service!
Always happy to chill there and look at the great bikes!
Great guys to shout out are Dave P, Kim, Layden, and Noah!
THANKS GUYS FOR THE AWESOME SERVICE!!!

Since this original review, we have purchased another bike with Noah and ordered some goodies for our bikes. Now that we’ve had a chance to use the other services we can attest to the awesomeness.
Kim and Dave are very knowledgeable and helpful when looking for accessories or parts. We had no problems there at all. Typical delivery time is a week to a week and a half. We will continue to order with them in the future and do recommend.
We had both of our bikes in the service area and had nothing but good things to say. The work was performed in what we felt was a reasonable amount of time. I believe the men we spoke with were Adam and Ken (so sorry if that’s wrong!). We are happy with the work and will be returning to have more done again. We did NOT have anyone try to sell us anything during any service appointment so I can’t back up the previous reviewers statement about that. Parts took about a week to a week and a half to get it-​which we feel is pretty standard for anything we get in the mail. All services were reasonable and done well. What more can you ask for?

Went there today to check out some bikes for possible purchase.
My salesperson was Chris, who seemed very knowledgeable, friendly, and low pressure; which is nice.
The Pros: Clean facility. Decent (personal) reviews from people I know who have been going there for years (both for sales and service). Friendly staff. Knowledgeable staff.
The Cons: Location isn’t the easiest to get to. You can’t test ride the bikes (I think they allow it on a couple of models only). I asked, «What if I’m interested in getting a bike, but want to ride it first?» The answer? «Sorry, we don’t allow that.» That’s a total bummer. I’d never buy a car like that, and after owning a few motorcycles, I’d never buy a bike that that, either. Lastly, poor Chris was all alone on the sales floor juggling 4 different customers. None of whom got his undivided attention. Although he was very professional about it, management needs to equip him additional people.