New City Nissan

Bought my Nissan rouge from here and I love it. The staff here is very nice and is not too pushy. The service given is great here.

I’ve had my car serviced and repaired at this facility and they are AWESOME! You are greeted with friendly Smile, then your Advisor is there to confirm your appointment and assist you in anything else you need. Their facility is very comfortable, clean and free wi-fi…yay! But, I’ve always had a good experience here and I recommend bringing your vehicle here. You can even set up your appointment online or you can call them too. They always give you a reminder call and email about your appointment.

3 stars on the friendliness of the service in take guy.
–2 stars because an hour after my appointment time, only now they start working on my car! Glad I didn’t bring my 2 year old with me.
— 2 hours later they finished working on my car, but I’m still sitting here! I watched them work on my car and it took them literally 30 minutes to do it. 30 minutes to do an oil change, ac filter change, and safety inspection. They said my car was in the car wash line so I am now leaving almost 3 hours later.

I bought a new Nissan Rogue last year from New City Nissan and I must say that the experience was a very pleasant one. I was really dreading the thought of buying a new car. My previous car was a Toyota so I went to the Toyota dealership but I felt a lot of pressure in buying a car there. I didn’t like that experience. A good friend of mine purchased a car through the Costco program and highly recommended it. I noticed that New City Nissan participated in the Costco program. I research the cars online then made an appointment to come in and look at the vehicles. My salesman was Brian. I told him I was interested in looking at the Rogue. I test drove it and purchased it that day. It was really a great experience and I felt no pressure!

I had a coupon for a $ 20 oil change so I thought I’d give this Nissan a try as it’s down the road from my house. I am so happy I did! My appt was at 7 AM on a Saturday, and it was actually the best car servicing appointment I’ve had so far! The staff was helpful, checked me in and I waited in their waiting area which was large, lots of seats, cool, pretty quiet and there was complimentary coffee which is always a plus! The attendant that helped me checked back in with me a couple times to confirm if I’d like to have other services done, which I did. My car was finished in about an hour and they even gave my car a complimentary car wash! I will definitely be back again if they ever put out anymore coupons. Thank you for awesome service!

New City Nissan has always put customer service first. Everyone is very friendly and helpful from providing shuttle rides, appointment reminders, progress updates to washing my car upon request. Definitely 5 star service!

I usually post when a business I go to is just plain crap all around or a really good experience. This is the first dealership I’ve written anything positive about.
Honestly, I was expecting to be at waiting room for at least 3 – 5 hours. I’ve ALWAYS waited that long for ANY warranty work with other dealerships. So the day starts with my appointment I made and drive here. First surprise is they gave me a bottle of water! Whoa! Never had that happen. The service guy goes through the paperwork and says it’ll be at least til noon since it’s busy. I said «I know… I was expecting that». As I waited in the waiting room (nice comfy chairs) took the time to look around and see the new cars. One thing that I noticed is, you’re left alone to browse and not a salesman making his cheesy sales pitch. You all know how it is when you go to a dealership, as soon as you get out of your car, it’s like fly on sh*t. Anyway, as I tried to kill time, about 2 hours later, «Hey, your truck is ready». Whoa… that was totally unexpected. Overall first experience has been great. First time I didn’t look at my watch and shook my head from wasting a whole day in the waiting room.

So, when I bought my car a little over a year ago, the contract included two free oil changes. For whatever reason, I hadn’t taken advantage of it until today.
For months now, Kevin from New City Nissan has been calling and leaving voicemail messages to remind me of this offer. Pretty impressive considering the phone calls kept coming in every month for the past idk… nine months? I thought, he might just give up after the first few tries, but he was persistent. I appreciate it, though, because I value integrity. If two free oil changes are owed, then by golly New City Nissan won’t stop until the promise has been fulfilled.
Fortunately, for me, it turned out there was an opening at 3pm when I called today to setup one of two free oil changes. I asked how long it would take and Kevin estimated about an hour to an hour half.
When I arrived, I pulled up to the service area and was met by Jon Rubio, who would be my service advisor for this visit. He was excellent. He took my information and gave me the same estimated time as Kevin did over the phone, then escorted me to the waiting area.
He came to check up on me and provided updates on my car througout the wait (about every 30 minutes). Then, about an hour after arrival, he told me that the battery was no good after the standard performance tests were conducted on my car, but not to worry because it was still under warranty and they could replace it for free. He even threw in a free car wash for the extra wait time.
All in all, I was given what felt like VIP service, an accurate wait time and was out of there no longer than an hour and a half with fresh oil, a new battery and a clean car!

We bought a new car from them which needed a new bumper because it was cracked (New with a few scrapes) The new bumper, we felt, had an off color compared to the whole car (but that’s another story) we came back a couple of times to get it re-​painted.
Anyways, the next disappointment was the day we came in for an oil change. Appointment at 8:15 got finished at 10:20…2 ½ hours. Why? Well I will say that we pointed out another problem for them to check upon, one of the fog lights was out. But out of that, 30 – 45 minutes was to turn off the maintenance light that they forgot to reset… which they showed us how, 45min later, how… took less than 1min What?! We waited more than half an hour just for something that only takes 1 min to do? (The man said we had to wait for a specialist to turn off the light… it was only pressing the button on the dash board…)
And that’s not the only problem, the fog light didn’t die out, the plug was out. It seems that when the bumper was being changed they forgot to plug it back in. Same thing happened when we got the car back from the bumper change, except it was the cameras that wasn’t plugged back in.
All in all, every time we do anything here, we feel it to be an incomplete job. Bumper change: Fog light and cameras, Oil-​Change: the maintenance light. There is always something wrong every time we get our car back.
Why do they always forget to do something? Sure they may be busy, but really should consider each car important and COMPLETE the job fully.

Awesome service from all staff. Always greeted and tended to no matter which department we go to. Great environment!

Folks, service has improved a lot at New City. Took my 09 Frontier in for minor service last week and John was my service advisor.
I scheduled my appointment online (looks like all Nissan dealers here use it) pretty easy; no signing up required but you can register if you like. You input your vehicle year, make, model & mileage and the site recommends choices based on that. Oil change & oil filter are pretty common and it was recommended to rotate/​balance the tires. I went with that package & also elected to replace the air and cabin filters as it had been a long time.
John did a good walk-​around with me when I arrived and noted my concerns about the brakes. He advised me to take the shuttle as it would be a few hours. The shuttle was and is usually very good and fast here.
I was surprised to hear yet again my brakes were ok despite the occasional squealing. However, it looked like my valve cover gasket was busted. I asked them to replace it and they were going to but on closer inspection the cover was ok just being tightened and cleaned up. That saved me $ 500!
Kudos to the service folks at New City for a great job and being honest too. I now have a new level of trust in New City.

First time customer here! Made an appointment last week to bring my husband’s car today. Got there half an hour early, and saw a line of cars and thought it was gonna take forever but it was a very quick check-​in!
Pros: Staff is very helpful and friendly! The Shuttle wait was quick and Leslie was super helpful to me especially since I had a sick baby with me. Leslie was very polite and easy to talk too. The wait for our diagnostic was less than 2 hours. After the diagnostic they called us with what the problems we had and suggested the fix, gave us a time and they exceeded our expectation for our car to be done which was nice for a change. I’ve taken my cars into other dealerships and this one was the best by far.
Cons: Only thing is it’s too far from where we live… lol.

My family and myself were at New City Nissan to checkout a couple of cars. We’ve purchased two brand new cars from there and they are incredible. One 2016 Altima and 2016 Maxima. Both are great looking cars. Antonio, the salesman who helped us is a nice person who went out of his way on finding the cars that we came to receive. He is the one person to ask for on inquiring on a new car. Plus the staff and service are excellent when it comes to servicing the car. New City Nissan is the one place to check out for cars, SUVS, trucks, and commercial vehicles.

tell u wut. howz about the nissan pathfinder… black on black n silver truck rims lifted, id take them shits to the beach twice a week. the backseat is foldable for us soccer moms whose all used to stuffing soccer balls, cooler, etc. etc. only thing all the shortys gotta climb down. parking @ alamoana not a problem. perfect fit for construction plany room in the 3^rd row for tools, sounds, golf club (s). u kno wut? my next ride will be a nissan pathfinder! =Z

OMG
I am the second person in line and it took the parts department 25 minutes to serve me, just to find out touch up paint is a special order!
terrible customer service.

I bought a brand new 2014 Nissan Altima last year from Antonio, I was referred to him by my family’s favorite service adviser Rolands! I have been a customer of Nissan since I got my license! I’ve always had a thing for Altimas, started out with a 2002 and then got a 2004 and then a 2005, and now that I am older and able to afford a car payment I am now current with the Altimas and have a 2014! (:
My buying experience was great, there was no small pointless talk, we got straight to the point, I told Antonio I was a huge fan of Altimas so he showed me the 2014 Nissan Altima and it was love at first sight! I got a great deal on the car and I am extremely happy with my purchase! Antonio is great with customers, and he is also great with following up. A year later and he still emails me to ask if I have any questions and how I am liking the car!!!
Down to my servicing– Rolands has always been my family service adviser, we are a Nissan family and all own Nissans! Rolands is great with customers, and he is always on point with the scheduling of our appointments! He is very detailed and explains what my service will come with, and even comes out when my car is done to tell me about all the services that were done on my car! He also answers my millions of questions without a pause! he really knows what he is doing and what he is talking about!!! so if you want top-​notch service from an honest adviser go and see Rolands, he wont let you down!
I will always return to this location to see the team here because of the grade A service everyone gives! I will always trust Rolands to do ANYTHING to my vehicle! and I will refer anyone looking for a vehicle to Antonio! because of their honesty and knowledge of the Nissan brand!
Thank you New City Nissan for always coming through for me and always providing my family with top-​notch service

STAY AWAY!!! Can’t say enough about how frustrating it is to work with this dealership. Untrustworthy and zero customer service… did not honor the extras negotiated — every time I called to schedule deliver — they feigned ignorance and said they had no record of what I was talking about. Very frustrating and powerless feeling
They are the classic ‘car salesman’ in every negative sense of the term. It would be comical if it wasn’t so frustrating as a customer! Go there and get a quote if you must (and expect to be given the runaround for at least a couple of hours), but be warned… and don’t purchase from them. Stay away from Jarred England and Bobby Orian in particular.

Tommy and Blair Akana helped me. The service was fantastic and they walked me through all of my concerns. Im impressed with their work and great customer service. They were really laid back and cool. I shopped around to 5 different dealerships looking for the best deal that day and the service I received at new city was unmatchable. Thanks to those guys, my family is happy with the new truck.
–Sunceyrae

Plan to be here for at least hour and a half to 2 hours with appointment for a simple oil change. I stopped coming here because the wait was so long. I was lured into coming back because I received a phone call from the dealership about $ 19.99 oil changes. Once you get there, they try to up sell you into another oil change package.
After waiting a hour, my husband asked the service people what was taking so long. We were told that the car was being washed. I could really care less about the complimentary car wash. I guess if you do plan on coming here, bring a snack with you.

I had my appointment. It went well. I really liked that they have a shuttle service so my pregnant butt didn’t have to be there forever. They took me home and picked me back up. Only thing though, driving back to the dealership was a really bumpy/​rushed ride. So I got kind of nauseous lol. Anyway, I took off one star based on the time it took. I can’t really understand why they would have me make an appointment at 9 to finish my car by 3:30. Just had to replace 2 buckles. But I’m glad they got it done and it works perfectly now. And they were apologetic that it took long which was nice. Overall I’m happy. Plus my warranty covered it which makes me more happy lol.
Just the only thing I think they need to work on is that timing/​appointment issue I wrote about in my previous review and this one. Other than that everything was great. They even called today to make sure everything went well.