Pizza Hut

My daughter always ordered pizza mostly Sundays & I noticed they always delivered us burn ones like today just looking at the pizza we no more appetite to eat. We’re wasting money. We should have ordered from Papa Johns, too bad Dominos not delivering Liliha area.

No Aloha at Pizza Hut. Ordered Garlic Knots pizza which came with two marinara dipping sauces. Asked to substitute with ranch — no big deal, right? WRONG. It’s against their policy to substitute sauces… Well Pizza Hut, after this order, it’s against my policy to order from a company that doesn’t care about the customer. You have lost a customer over $ 0.50. I wonder if that’s more than your customer acquisition cost. Oh well, I’ll drive halfway across town to Big Kahuna’s — someplace where they actually know about taking care of the customer.

I call this ether rag service because it’s like the employees have ether rags over their faces and are barely functioning human beings.

Horrible service, everyone that dined in on 1−18−16 got the same type of service, none at all. Who ever worked this pizza hut tonight should be fired, the dining area was empty, yet no one gave a $#@% about the people dinning in, my family sat and waited for at least 45 min and when we asked about the status of our pizza, our waitress looked at us and said «what, you never get it yet?» Not only didn’t we get it but they never put the order in! I told her to give us the bill because my kids are hungry and we are out of here, she asked me if I wanted to take the pizza off my bill? Take a pizza off the bill that I never got, no $%&^ Sherlock!!! Terrible, terrible, terrible!!! I am now a papa johns fan, thank you very much pizza hut Liliha!

Well, where do I start? First i was told it would take an hour to arrive but it took an hour and fifteen minutes. Ordered chicken wings and got boneless wings which was a terrible disappointment. I was never offered any ranch dressing and none were included. Ordered 2 individual pasta and included with it was 4 pcs of over done bread. For $ 35, i received 2 orders of boneless wings that i don’t care for and 2 orders of pasta with over done bread. Lame.

Yesterday I was the first in line to order take out but got my food 45 minutes later and it was cold. Also, used coupon to order cheese pizza but when I got home, it was pepperoni. My grandson was not pleased. Double check your order before leaving. Wish I did.

We havent ordered from Pizza Hut in about a year. Mainly because Pizza Hut’s call center is hit or miss. You either get a disgruntled employee who hates pizza or someone who actually wants to help you order a pizza.
At our place, we order from Papa John’s. Their people are friendlier, their app is easier to use and their pizza is at least 150% better.
Whenever we order delievery pizza from my sister in-law’s place however, we order stuffed-​crust for the children. We always wait forever for a mediocre pizza to arrive and then vow to never order from them again.
Papa John’s always calls if they will be late. Pizza Hut waits for you to call them and remind them that you’re hungry.
Papa Johns has the delievery guy/​girl call to tell you he/​she is running late. It feels good to know you werent forgotten.
On the otherhand, Pizza Hut has no qualms about forgetting you.
But today, since it’s been about a year, we forgot about all of this.
We ordered delivery and it was groundhog day all over again.
The Pizza Hut is located 2 minutes away but took an hour to make and according to their website, took 30 minutes to deliever.
Maybe the driver got lost and drove in circles for 30 minutes. Maybe he went home to use the bathroom because it seems like Ex-​Lax is the secret ingredient in their pizza sauce.
But either way, we gave a 25% tip for a cold pizza and a manager who said he was going to call me back but never did.
I decided to forget about it, until their pizza gave me diarrhea.
Now that’s the last straw, Pizza Hut!
Im writing this review as a reminder to myself. I will order from Papa John’s exclusively from now on, regardless of where i am.
This Pizza Hut gets 2-​stars because my wife used to go here all the time for their buffet and told me it wasnt too bad.
Kudos for having a decent buffet 3 years ago, Pizza Hut. You get a gold star for past performance.

Need to work on their in store signs, but besides that just as good as any Pizza Hut and service was amazing!

«i felt the service there was absolutely horrific»
worst food experience possible. NOT 0 stars i give them
!!!-5 stars CONGRATS!!! ON BEING THE WORST
POSSIBLE FOOD EXPERIENCE FOR 4 YEARS!!!
Too be this bad you have to not only mess the food up, not only deny it say i am wrong.
Not only call me out and threaten to fight with me.
but do it every 6 months or 1 year since 2011.
I WORKED AT PIZZA HUT FOR A WHILE AND THEY HAVE NO IDEA WHAT THEY ARE DOING.
AND WHEN CONFRONTED BY THEIR POOR QUALITY THEY LITERALLY THREATEN ME AND ASK IF «I WANTED TO SCRAP OUT BACK» I SAID… NO I WANTED THE PIZZA COOKED… THEY SAID IT WAS… I PUT MY FINGER IN THE DOUGH. AND SHOWED THEM.
I DON’T WANT TO FIGHT I JUST WANT MY PIZZA COOKED!!!
APPARENTLY THAT’S NOT WHAT THEY DO THERE.
KEEP IN MIND I WORKED, ME PERSONALLY WORKED FOR PIZZA HUT BEFORE!!!
AND I COULDN’T even!!! like i was at a loss for words! impressed even by how they really thought they were right! that uncooked dough is the right thing to sell people. LOLOLOL
the pinnacle of a NIGHTMARE EATING EXPERIENCE.
hahaha if i hate you, i’ll order you lilha pizzahut LOLOLOLOL
«2011» i was so angry i purposely waited 3 months to write this review… As to be more objective, that being said.
Worst pizza hut experience i have ever had 3 times in a row!
Late, cold, undercooked, and unprofessional.
1^st time
take out:
the pizza dough was under cooked so i showed them the pizza dough was still raw dough, they took it as a personal insult raised there voice and told me i had no idea what i was talking about and i was wrong. i took the pizza home and thew it in the trash as it was not edible.
2^nd time delivery:
it was late they said 45 – 1 hour 90 mins later they came with a cold under cooked pizza. i called they gave me a ten dollar discount on my next order.
3^rd time «and last»
take out:
Again under cooked, i said i used to worked at pizza hut at kalihi st and we would never server pizza this raw, the manager raised her voice and said «Who WAS Your manager?» i said i don’t remember that was 7 years ago i was a kid then. She responded with «I know the manager there, she’s been there a long time and this is the way the pizza comes:. I mentioned about the $ 10 credit from the last time and they couldn’t find it. After 20 minutes literally of waiting to redeem the voucher, we were promised and didn’t fix the situation. We ended up leaving there, and as a business owner, i just wanted some professionalism from them, people make mistakes it okay, but instead it felt as if they wanted to fight me.

This location has a buffet, but the buffet was almost always empty. The combinations for the pizza put out was a little unusual. The pasta had onions in it, which I’ve never had the Alfredo that had onions in it. It was like a rat race when they’d bring out new pizzas because it was constantly empty.

This review is strictly based on the pizza I got tonight. If I could I’d give this location 0 stars. First I’m told 40 – 45 minutes for delivery and my pizza takes about 20 minutes longer than that. No biggie for me. Now what really pissed me off is the pizza they had the audacity to actually deliver. The MORON who sliced my pies musta been on drugs or had a seizure while in the act of slicing. Every single piece was a different size. I’m no perfectionist… but when one slice is a quarter of the whole pie and I have another slice that was small enough to look like I was gonna feed a hobbit — I’d say that’s some bullsht. Posting a photo as well. I will NEVER patron this place again. Papa Johns is gonna be getting my business from now on.

I will never order from Pizza Hut ever again. Damn website is a pain to use, made an order and paid and their website screws it all up and of course it doesnt go through but lo and behold the bastards still charge me for it. The manager tells me on the phone after I call that oh this happens often, why the fuck do you offer online ordering if it does this often? If you want to ever order a pizza stick to poppa johns or someone else, pizza hut needs to get their shit together.

I live one street over, and my bf likes stuff crust.
Never had issues ordering or picking up. But their quality isn’t as good as other pizza huts I’ve ordered at. My mom always used to order pan crust but it seems, over here, it’s all thin and crispy. O_​_​o The stuffed crust pizza was so thin it didn’t even hold its shape, it just bent and ripped off. Lol. Not how I want my pizza!

Diga guys know there are only (3) Pizza Huts left on Oahu that actually still have the lunch buffets? Yes, the branches are Kapolei, Liliha, & Haiku (Kaneohe).
My coworkers and I were jonesing for pizza today… and instead of our usual Boston Pizza, we decided to go to the Pizza Hut today to change up our routine.
Upon deciding a Pizza Hut location, we decided to go to the Liliha Pizza Hut (across from the Liliha Bakery). Why? Well basically they had a buffet going on, and we wanted to eat some salad too.
What can I say about the buffet?
Well, for what you pay (which is cheap), and what you get… I’d say it’s a pretty darn good deal!
They offer all kinds of pizza like — thin crust, hand tossed, deep dish pan, and dessert pizza. They also offer some pasta dishes too!
As for the salad bar… I’d say it was pretty decent for considering how little they charge per person for the buffet. It has your basic tossed salad, & a Caesar salad too.
There is an open fountain — so you can have all the soda, ice tea, fruit punch, or sobe water you want!
Service was very good today… super fast replenishment of food, and the lady manager was real nice & checked on us while we were eating.
Lots of parking in the private parking lot… this Pizza Hut is quite spacious, so they can fit a lot of people in this restaurant.
Need a quick bite? May you consider this Pizza Hut (Liliha Branch) for a fast and hearty lunch!

Very bad service! Came here for an early dinner. They sat us and gave us time to look at the menu. Server came back to take our order. I was still undecided. He said he would give us a minute. Almost 10mins pass and the serve was on the phone. We waited… He continued on the phone and asked someone to take our order (we heard him say to someone in the back) but no one came. We waited 5 mor minutes. Finally we got up and left. Saddest part was we we’re the only ones there. Only 2 other parts came in for take out. Will never go back…

I rarely eat pizza, but I found myself craving Pizza Hut’s pan pizza. I haven’t eaten at a Pizza Hut restaurant in probably 4+ years. I remembered one was located in my neighborhood, so I dropped in and ordered take out.
Wow! The menu has definitely changed since my high school days, in a good way! So many «fancy» choices and combinations to choose from. I saw a pizza with balsamic glaze — faaaancy.
The staff here seems very friendly and patient. The cashier could tell I was such a pizza ordering noob, but didn’t mind answering all my questions. My boyfriend and I picked up a Big Dinner Box. It includes 2 medium rectangular 1-​topping pizzas, 5 breadsticks with marinara sauce and choice of 10 wings or pasta. We went with their BBQ chicken pizza and pepperoni with pineapple; paired with 10 honey BBQ boneless wings.
While waiting for my order, I noticed them getting their buffet line ready. I plan to come back and try their buffet.

Caution! Three times, we ordered here. Three times, the pizzas were undercooked. First two times, most of the pizza was edible– maybe 25 percent was doughy and wet! So why did I order again? Because I love Pizza Hut or maybe what I remember of the restaurant chain 15 years ago!
The last time, 90% of the pizza was raw and straight up white goo! No way! I took it back! Got some excuses, but really??? It was so raw that the pizza slice would ooze in half when I held it up!
If you must order here, please beg the cook to add on 20 min (at least) of oven time!

Oh how I miss the days of Pizza Hut buffets. Yes, you can still find out today at this location.
Parking: There is a fairly large lot in the back of the restaurant although the stalls seemed a bit small (we were in an Altima).
Setting: Typical old school Pizza hut feel. The dining room is a good size and was able to hold our party without it feeling like we crowded other diners.
Food: The buffet is set up in the middle of the restaurant with several pizza selections, pastas (alfredo/​red sauces) mini breadsticks, and salads (tossed and pasta). There is a self-​serve soda station as well. Overall the food is good. I’m a pan-​tossed kind of girl, but there wasn’t too many of those out there. Also there was quite a bit of pizzas with pineapple which I’m personally not a fan of. Also the slices are smaller than you get in a takeout order.
Service: The worker (s) did a good job of keeping the pizza line filled although the choices weren’t always best… but they eventually brought the pizza I wanted (supreme). Only downer was when the diet Pepsi ran out. I told the worker but it took them a long time to change it. I noticed a lot of customers trying to get diet soda, but it came out as water :(
Overall it was a good experience and I would go back if I was in the area and craving pizza.

A long, long time ago in a faraway place I once worked for Pizza Hut. Back then the pizza tasted better and the menu taco-​less.
Tired of the cheap and good Costco pizza, I yearned for the pizza of my youth. A deep dish pan pizza with pink sauce, meatlovers, extra crispy.
Waitress: «Hi, welcome to Pizza Hut. Would you like to try our specials? You can get 2 pizza’s, the 2^nd one is half-​off. Also we have a special on 20 piece chicken wings»
Me: «Whats the special?»
Waitress: «I think its a few dollars off»
Me: «…»
”…okay, can I get 2 medium pan pizzas, blahblahblah, the 2^nd one with ‘pink’ sauce“
Waitress leaves. No music is playing, the silence is oddly deafening. You can hear the other diners eating and talking but its weird to be in a place that isnt playing some form of muzak.
Waitress returns, «Hi, what is pink sauce?»
Me: «Oh, its alfredo and red sauce mixed up.»
Waitress leaves.
Cook comes out «Hi, what is pink sauce?»
Me: «Oh, its alfredo and red sauce mixed up.»
Cook: «We cant do that»
Me: «…»
”…can I get alfredo on the side then?“
Cook: «Sure»
I cannot imagine why they cannot mix the sauces, but heck, its my fault for ordering off the menu anyway.
Total came out to $ 45 with tip. The waitress was nice, she was either new or no one ever orders the wings. Food was okay but it seems they changed the dough recipe — the pizza didnt taste like how it used to.

The first time I ordered the personal pan that van chose 2toppings I choses beef and green pepper. she repeat the wrong one. than I say it again, but when I got my pizza home, it still be the wrong one！
The second time. when I ordered, the same lady that give me the wrong order that stop me and yelled to my child that dont play the door go sit down at the chair！ WTH？ u can tell me that may u plz let ur child sit down to wait？ that way would make me feel better！ instead just yell to my child？ thats not ur child ~
Later when I got my pizza I say thank you and she just ignore me give me a pizza and just turn around！
but the pizza is good！ and my kids love the chesesticks！