Planned Parenthood

Worst service ever. I go to the one in Utah and they’re very fast and on top of things. This one is F****** horrible!!! They’re slow! I had a appointment at 1250 I finished at almost 3pm! It was unreal and ridiculous.

Unfortunately, the parents of the receptionist (s) working at PP couldn’t take the time out of their busy schedule to visit a clinic themselves. Too bad because the receptionist (s) were unbearably ignorant and disrespectful. They were some of the dumbest people I have seen in my life! They have no communication skills at all and have the intelligence of a peanut!

Today we walked in to the planned parenthood without an appointment and expecting not to get in. But, the receptionists got us in, every person we met was so kind and friendly. We came back in 2 hours for an appointment and waited for a bit, but hey, they had a good movie playing, and we were just so appreciative that they even considered taking us today. They mentioned they were a little understaffed, but I could clearly see they were doing there very best, working hard, and were so considerate every step of the way. Nurses that did the initial consultation were so helpful and weren’t rushing me at all, even though I knew they had a lot going on, and I had a phenomenal physician!!! Super informative, super kind, and super professional! Both my husband and I felt super comfortable and relaxed under her care! Nexplanon has never been such a pleasant experience until today!
Bottom line, we so appreciate all the hard work every person is doing there, and we totally get it, things run a little long at times and it’s hard to keep a schedule, but hey, I’d rather have people that give me quality time to answer all my questions than to rush it all just to keep a schedule. The receptionist in the front checked me out with no questions asked and even more, it’s places like these that truly help those of us without medical insurance and such, so when you consider just how much they really do help and how much money it didn’t cost me, all we can do is say, Thank you. Definitely left there grateful for the services given to me.
–Katherine

The wait is unbearable. Being more accustomed to the mainland planned parent hoods I have come to expect fast and efficient service. I came here with a friend who scheduled an appointment and she was told she would have to wait. Be mindful that the mainland planned parent hood they bring you in right away even when super crowded because an appointment is an appointment. If I wanted to wait then I wouldve personally recommend Diamond Head Clinic or Waikiki Health Clinic (this one is on top of their appointments).
In all honestly, this clinic should just rid their appointments procedures because it is pointless if you have to wait even when you scheduled a certain time. Staff are rude and seems not to present themselves. Typically the staff would open the door and call you in and ask you to follow them. They just tell you to go through the door like where is the common courtesy???
Bright side of this clinic. There are plenty of free condoms for the taking. I personally took as many because just can.

This was the greatest experience I’ve ever had to sweet an gentle to many different situations I recommend to go there for anything birth control regular check up great service.

My experience with Planned Parenthood was extremely amazing from start to finish. I called the 1 – 800 number to schedule my appointment. I forgot who I talked to but she was very informative & let me know what was to be expected. On the day of my appointment, Stephanie took my vitals & all that good stuff. She was awesome. She made me feel very relaxed & comfortable. Kristen was my counselor, she was very sweet & knowledgeable. She explained everything I needed to know in full detail & answered all my questions. Dr. Steven was also incredible. He made me feel very comfortable throughout the appointment. Jennifer, was also awesome. She explained everything to me & recovery with her was awesome. I have to say overall I had an amazing experience. Something that I was dreading, they made me feel calm & relaxed. I’d like to personally thank Stephanie, Kristen, Jennifer & Dr. Steven. I appreciate your folks hospitality & overall experience.

I’ve seriously never wrote a review because it’s rare that I am impressed with someones service. Today showed me that people do have great attitudes and are very professional when it comes to providing a service. Jennifer, Stephanie, and Rachel were all so supportive today with helping me. Not to mention the doctor who enlightened me on reasoning behind his field of work. I absolutely felt like this place treated me like family. If I could, I would work with these ladies any day. Basically, I was a little uneasy about the procedure at first, hence the reason I waited so long to go through with it, but the doctor and the staff took care of everything. All of my questions were answered and they were done so in a timely manner. There’s nothing bad I can say about the place. Bravo Zulu to each one of you for allowing women to make their own choices!!!
P. S. wish I could give 10 stars.

I had an amazing service at PP last week! I can’t thank you enough to Claire, Kristen, and Dr Nishi for taking good care of me during my visit. They communicated with me so that I understood the procedure clearly before committing to it! They took the time to get to know me and make me feel at home and comfortable for such a private procedure! I once again say thank you for all that you have done!

I made appointment online at 10:50. Now 12:20 and I’m still sitting and waiting. 90 min of wait!!! How is it possible? I have to cancel two meetings. Very disappointed ((
Nurse was not really competent. But dr Claire was very nice and understanding, she gave me some good advices.
And two ladies on front was very helpful and friendly.

You know, they should really think about either opening up another planned parent hood on the island of OAHU, or firing the RUDE staff that they have at the current one and hiring all new employees.
Such rude employees and no matter how genuine and nice you are to them, they are always in such a nasty rude attitude. They seem unhappy with everything they do, and I feel judged when I step into that room.
Would you want to trust someone or some people with your body and all that stuff they prescribe to you if they aren’t kind and nice to you? No. I wouldn’t think so.
Learn how to be more kind.
& this planned parenthood is super disorganized and Un proper.

WARNING SUPRISE BILL.
So i’ve been here a couple times first time was in 2013,
to pick up birth control when i’m uninsured, and well when I was a student my income was extremely low, 2 years ago, thats when I asked how much I had to pay they said on the sliding scale it was free, and I could make a ‘donation’ if I wanted, so of course much appreciating the bird control I donated the $ 20 I had on me. They at no point said we are going to bill you 20 $ per month for the birth control and a visit fee 2 years later, in a surprise statemen.
However they get one star because today, 2015, two years later, I get for the first time a bill requesting money, not small money either, $ 245, right before christmas, wow, marry christmas to me from Planned Parenthood, saying i’m outraged is about right, for one I was told it was free at the time, otherwise no way would I choose to receive this bill 2 years later on christmas and also I wouldn’t have bought ‘6months’ supply at one time, seriously Planned Parenthood, what gives?
I left a message, hopefully they straighten this out.

Don’t ever go there!!! It was a horrible visit! The nurse practitioner was disrespectful and rude. Do not ever go here!

It can be challenging to make an appointment with them, and then when you do, the wait is more than 30 minutes to actually see a dr. or nurse. That being said, they have always been very friendly and helpful during my visits.
This must go to show how busy they are and how much we rely on their comprehensive services. I do appreciate all they are doing, but please work on wait times. I’m glad to hear that you’ve already made efforts to improve the phone system.

I love the staff their very nice and professional. They really made me comfortable. They answered all my questions I had for birth control. From my experience they deserve all five stars.

I’ve been here twice now. Both times I used their call in line to make my appointment which was very easy. The staff is very professional and helpful. I was thankful for this because of the reasoning I had to visit. They offer a financial plan for birth control. It depends on how much you make if you don’t have health insurance. And that was very helpful to me. Everyone is so caring and provides a lot of information if you ask. I’m so thankful for these ladies, they definitely did a great job when I had to visit. I will recommend them to others and be back for other services.

The nurses and doctors here are all very nice. They make sure you’re comfortable and all of your questions are answered. As long as you have an appointment you should be seen at that time.

The staff at Planned Parenthood Hawaii is extremely competent, experienced, and caring.
I went in for an appointment and received excellent care by everyone at Planned Parenthood Honolulu.
Making my appointment was very quick and easy. By just calling their number, I spoke with a woman who guided me through setting up my initial appointment. When I needed to verify something prior to my appointment, someone called me back and the offices weren’t even open yet!
Some Tips: Come a little early to give yourself time to fill out your forms. Maybe you have to wait a little but have compassion– there are other women having an oppointment so your time will come. Bring a good book and iced coffee… it’ll make waiting pleasant.
And don’t forget your smile! So many of these reviews talk about rude staff (which I did not experience). The staff is busy all day helping women so don’t forget to smile and say thank You!

I had a pretty good experience, although it seems most bad reviews come from using the phone (I made my appointment online). I arrived about 20 min early for my appointment, which was necessary because I was a new patient so there were a lot of forms. My appointment was at 3:10 and I was seen around 3:25 which I though was a very short wait. My NP, Claire, was super sweet and really seemed to care about me, which I appreciated. I paid out of pocket (no insurance) and I don’t make a lot of money (work part time) so for a quick exam and basic std testing I paid $ 197 total.

+They give out morning after pills like candy yay.
–The nurse practitioners here are not well trained and inexperienced. The one I saw had only 3 years and managed to insert the speculum so harshly I wanted to jump off the table. Never have I had a worse experience with an obgyn. My vagina still hurts!!! I asked for them to remove my iud and they were unable to do so. I asked for them to give me a Pap smear and they said no. I will never return and you should cancel your appt. Unless you like to wait for 2 hours, physically be hurt, and not actually get what you need.

I found the staff here to be extremely professional, educated, and compassionate. I’m wondering if they’ve had a lot of turnover recently, because I see bad reviews from a while ago, and yet Jennifer couldn’t have been any better. If I were to live in Oahu, I would go to this location and send my own patients there.