Porsche of Hawaii

Porsche of Hawaii is beyond awesome! We ordered our Macan and after a 5 month wait it was delivered in pristine condition and exactly how we wanted. Our salesman, Aaron, was informative and helpful throughout the ordering/​purchasing process and was able to answer all of our questions. The few times we have visited the service department (floor mats and touch up paint) we have been cheerfully greeted and attended to. The employees appear to love working at Porsche and that shows in the way they treat their customers.

Service in a family friendly way. Robert who took my car in was excellent.
My Macan has rattles in it but I am sure the service team will figure it out.

We purchased a new vehicle at Porsche of Hawaii and were fortunate to have Aaron as our sales person. He guided us through a custom order (with refundable deposit) and gave us a realistic timeframe for arrival. Car arrived earlier than anticipated. He was very patient with us, providing us the opportunity to test drive the vehicle and go over the features before making a decision to purchase. He was very knowledgeable about the vehicle and options, and there was absolutely no pressure. We took delivery on my wife’s birthday and he had a nice Happy Birthday sign and bouquet of roses on the vehicle waiting for us. I recommend him highly for his exceptional service.

The wait for an appointment may be unusually long for most, however the adage of good things are worth waiting for clearly applies. Service advisors Keith George and Melissa Uyeunten are very helpful, knowledgeable and friendly.

Updated review. Took the car into service again. Melissa was great as usual and parts department was excellent and very helpful. Keep up the great work.

Porsche of Hawaii has been servicing my cars for longer than I can remember. And I’m always satisfied with their friendliness, quality of work, and professionalism. There’s no question who I will refer when asked by other Porsche owners for sources of Porsche repair and maintenance on the islands. Compliments and accolades in all the good reviews are well deserved.

I’ve purchased a number of cars from many dealers over the years and just had my first experience with porsche hawaii — a fair deal, easy to work with and always quick and accurate with responses. A custom porsche order takes a while here in hawaii, but they made the wait time as pleasant as possible. I would not hesitate to purchase from them again.

Was an awesome experience as is normal for Porsche of Hawaii. Service personal Melissa, Shane and Duke were on it. Overall Service and Sales team is the best. Been a Porsche of Hawaii customer for 15 years.

I had to drop off my car for my boss for servicing and the process was quick and the people were great. I dropped off the car — met with a servicing agent to check in the car and as soon as I was finished she had a person to drive me back to the office. When the car was ready for pick-​up, I got a call and she sent someone to pick me up promptly and dropped me back to Porsche to pick-​up the car. It was quick and the people were friendly. I would have no trouble going back for my boss if I had to do it again. Porsche of Hawaii is awesome! If I could afford a Porsche, I would go buy one because I know the service would be great.

I had a flat tire and I needed a new replacement, Melissa was very helpful and checked if they had my tire in stock. Despite their busy schedule, they were able to squeeze me in and replaced my flat tire right away. Awesome costumer service!

Just purchased my first Porsche — a Macan S. Easiest car purchase I have ever made. Arron was fabulous as were the other folks who helped in the dealership. With this dealership being the only dealership in Hawaii it would be easy for them to get lulled into being mediocre but they are exceptional. I haven’t dealt with the service department yet but I am confident that it will be a positive experience as well.

Currently porsche hawaii service is having lots of problems with callbacks and appointments. When you call, California facility picks up your message so you are never sure what goes on. Service appt are running 4 weeks now. All they will tell you there is they are really busy. Makes you feel like a Kia customer.
My car was stuck there for 4 weeks. No calls to tell me what is going on. I have to call only to sometimes get some info a few days later. Service advisor is the worst ever in my 40 years of dealing with service dept at dealerships. The GM should be ashamed to let it function in this manner.

If you don’t mind waiting for the appointment, this is the only place I’d take my porsche,

The last car I had was a Porsche I wanted to get an upgrade.
I waited for over 15 minutes there was no receptionist and not one sales person on the lot.
I ended upgetting a Range Rover.

Parts and service closed on Saturdays. Brilliant. After all, who would possibly want parts or services on Saturdays?

Recently, our out-​of-​warranty second-​hand Carrera’s cam shaft adjuster needed servicing. In order for the job to be done right, this particular repair – which on average takes 1 – 2 days for the work to be completed – requires special proprietary equipment only available at Porsche Hawaii. After a service appointment was scheduled in January, on March 11, our vehicle left our care and began its bewildering 6 week ordeal at the dealership’s service department.
Week 1: We were told the person doing the evaluation and estimate was on vacation.
Week 2: By the end of the week, we were given a verbal estimate of repairs.
Week 3: We were informed the parts were on order.
Week 4: We were told our vehicle had not been worked on because they had been swamped, but that we were still in line.
Week 5: We were informed they were very busy, however they reminded us we were still in line. It was at this point in time, a brief apology was given for it taking so long.
Week 6: We were told our car would finally be worked on and would be ready by some time mid-​week.
Just to be perfectly clear, for the entire period of six weeks, no one called us with status updates. It was up to us to follow up on the progress of our automobile every single week. Even after our car returned home, no one is really able (or willing) to give a definite answer as to what really happened. No one knows (or will say) for certain where our car was being held hostage. No one can (or will) explain why it took such an unacceptable amount of time for our car to be serviced.
The only good parts of this story are that the cam shaft adjuster is now properly repaired and that luckily, this vehicle is not our primary form of transportation, so we didn’t incur any additional automobile rental fees during the six week nightmare.
If you are unfortunate enough to find yourself in a similar predicament, we were told (after our six week dilemma) to call Adam Koo who happens to be the Business Development Manager with Fletcher Jones. He would be your best advocate to see you through your own set of difficult circumstances.

I had great experience with Melissa at Service Department of Porsche Hawaii.
Her hospitality was wonderful and I never had good service advisor like her before.
Also, mechanic was very friendly. I would definitely recommend them for Porsche service needs.

THE BEST SERVICE EVER! Keith & Melissa (mechanics too) has always taken care of me from the first day I owned my Carrera. Although prices are higher than outside services, I would not let anyone else touch my car. Knowledgeable, fast, and no nonsense… love it!

This was my first Porsche.
I ordered back in April 2013 a custom Cayman which took until November to arrive to Hawaii. The 8 months was my choice and limited due to only one dealership and the fact that it was a brand new model.
The ordering process went pretty well and they did a good job recommending practical options vs. making a recommendation for fully loaded options just to make money.
The problem started with the vague details on when the vehicle would arrive and how much the final cost would be. I was told that any negotiation would have to be made after several orders of the Cayman were received and after my car had arrived to Hawaii. This was strange to me, but the bottom line was that I wanted a new Cayman and I wanted to give Porsche of Hawaii my business.
Several months later and I stopped receiving updates about my order. So I emailed my original sales rep and no answer. So I emailed the customer service email and they finally responded and told me that my sales rep is no longer working for Porsche of Hawaii.
Initially this upset me because it seemed as though no one thought through to follow up with the clients that the previous sales rep was supposed to be updating.
I felt as if they didn’t care since my deposit was secured with them and my order was in. Even if they sold the custom ordered vehicle at a discounted price (which they know they don’t have to do to sell a brand new car); they would still have my deposit as leverage and end up making money anyway.
The only one at loss would be myself. This bothered me.
Once the vehicle arrived another set of issues occurred.
First the vehicle was apparently detailed, but the detail standard was pretty low and there were wax marks and lint and dust remaining both on the exterior and interior.
The day after I took delivery of the vehicle, I came back after I had bird droppings on my hood and nobody in the service department would help me or try to at least recommend a solution to take care of my paint. I was simply pointed to the nearest water hose by who I can tell was one of the service managers. This was literally only a day after I took delivery of the vehicle. Unacceptable customer service. I felt betrayed.
They got my money and another Porsche was sold so it’s a done deal kind of attitude.
It only get’s worse. The finance department was supposed to issue me a refund and ended up refunding me several thousand dollars instead of a few hundred. This was a huge mistake on their part and I understand the stress the finance department must have had. I was busy running a conference and hadn’t checked my personal email for two weeks, so I understand their frustration. However, I was offended when I see an email chain ending in a threat accusing me of theft and that their attorneys would get involved and they would also contact the local authorities.
I had no intentions of keeping the money and returned it immediately.
This issue had apparently prevented them from registering my vehicle and they tell me the day before my non-​resident form expired that they can’t register my vehicle now unless I bring in a new form. Unbelievable. I refused and so they ended up working something out at the local satellite city.
I could go on and on, but needless to say my dissatisfaction was filled to the brim of my limit.
I do have to note that my new sales rep, Ash Eyre, did his best in accommodating my needs and doing his best to mediate and communicate with me regularly throughout the whole process.

5 star overall experience with sales, service, and finance staff. I love my 911, and Melissa and the service department take great care of my baby. Highly recommended if you’re lusting for a 911, Boxster, Cayman, Cayenne, Panamera, or whatever you want to order.