Relax Mobile Massage

This is no longer the business’s number. Please seek another massage business who actually decides to keep current and potential clients up to date with their contact information. It is not the customers fault that they do not have the right number but it is frustrating when the new owner of the numbers still gets calls everyday. This is a huge inconvenience and a waste of a person’s time to be calling the wrong number. If I could give a 0 star rating I would!

Worst massage that I have ever had and I paid full price.
The masseuse was terrible. She basically just rubbed lotion on my back without putting any pressure. Then she stuck her finger in my ear thinking I would enjoy it. I was like what the f***
Don’t waste your money go elsewhere.

DON’T GO TO «Relax It’s Just Massage»
Just sent a message to Living Social — Request a refund for the following deal:
–Business Name: Relax, It’s Just Massage «30-​minute Swedish Massage and 30-​Minute Facial»
–Location: Eaton Square, Honolulu, HI
Reason: I call on four separate occasions to schedule an appointment but they were always NOT available when I, as the customer, was available. I was calling 2 – 3 weeks out. I e-​mail and receive attitude and poor customer service. See below.
Your message was specifically exclusive. Read below.
«We only do Massage and Chiropractic Treatments.»
As a result of your negative tone, poor customer service and an inability to schedule an appointment on three separate requests, I will notify Living Social and request a refund. This is unsat.
You really should understand and accept that as the service provider, your number one priority is positive customer service.
Your actions reflect poorly and demonstrate unsatisfactory customer service.
On Fri, Jun 15, 2012 at 12:07 AM, Relax its just massage
wrote:
We do facials, but when you ask for a pedicure which is a nail service, we don’t do pedicures. Please read your message below.
* Request to schedule a one hour massage/​pedicure combo sometime between 0900 2 pm on Saturday 23 JUN.
On Jun 14, 2012 11:12 PM, «gch» wrote:
I purchased the following Living social deal:
Business Name: Relax, It’s Just Massage
«30-​minute Swedish Massage and 30-​Minute Facial»
Location: Eaton Square
The message below indicates that you do NOT do facials; however, the deal above specifically states «facial.»
es «facial.»

Have gone here now for 1 year+ with my boyfriend who loves deep tissue. Every time we call they are quick to accommodate us and our busy schedule.
PLUS, need I even mention what a great deal it is to get a 1 hour massage in Honolulu for $ 40?! Thats not even taking into account when they run specials that make the massages even less.
Highly recommend.
Noting but great things to say!

First off, its so hard to get an appointment here. The women answering the phone has a strong accent which makes it very difficult to schedule an appointment.
As soon as I walked in, I was over powered by the smell of rancid oil. I showed 30 mins before my scheduled appointment which was at 3:00. I wasn’t taken into the room till 15 mins after my appointment. My therapist was running behind schedule. That already was a red flag for me. I had Sky. She was ok, just a little too much talking on her end. Massage could of been deeper and firmer. Like I said she was ok. The smell of the sheets were horrible. At the end of the massage I looked at the clock and realized I was 4:00. She short me 15 mins. I didn’t want to complain because I still had another gift
Certificate. I figured try someone else.
The next time I went. I was scheduled with Nakita. As soon as I walked I’m the smell was still the same. Rancid oils. The therapist talked the whole entire massage which didn’t give any time to relax and didn’t work on the areas I wanted to be worked on. She seemed very inexperienced. I was very disappointed. I figured the second time would of been better. It was worse. Not to mention I had strainned neck the next day. Place is cheap all the way around. By the way, they use baby oil for their oils.

When this place first opened up, I had gotten two massages done. I loved them. I ended up buying 2 massages for a discount and was excited to use them at some point because they «never expire»
Besides the fact that the booking is an atrocity, I’d like to let you know a little bit about my most recent experience.
**forewarning** I’m writing this massage because I think WOMEN should be very cautious about what they are signing themselves up for.
I’ve had about…15 –20 massages in my entire life. All within the last 3 years. So I know what massages should feel like, I know what’s right and what’s…wrong. Basically, I know. Every time I get a massage done, I always tell the masseuse, lower back issues. Every time…
First, I was scheduled with Shay (a woman). Fine with me. After laying face down with a blanket on in my knickers, Shay comes in to let me know that she’s going to have a guy take over. Sure, fine whatever.
(1) Home boy spent a little too much time on my glutes (if you know what I’m saying)
(2) When he was reaching underneath to massage my hip flexors… he came a little (and by a little, I mean a lot) close to my hoo-​ha.
(3) When he had me turn over on my back, he covered my eyes with a towel/​blindfold. (This has never happened to me before, but I was letting in slide for the «ambience sake»). However, while on my back, I felt a little too much cold air on my chest… if you know what I’m saying. But, I couldn’t see anything because I was BLINDFOLDED.
(4) While still lying on my back, when he started massaging my chest, he was getting a little too low. That’s where it had to end.
I told him I was done, and the massage was over.
My boyfriend asked me how I did and I said that I kinda felt violated.
He immediately called the headquarters (strangely in CA) who apologized, who then had the HI store call us. Shay, who runs the desk and was SUPPOSED to give me the massage immediately reprimanded ME! She said this has never happened before, he’s been a masseuse for 17 years (he was less than 30, so I kind of found that fact impossible). I told her that I don’t even care about the money, she can keep it, but that I felt she needed to know how he performed. I mentioned the blindfolding, she said that’s how massages are. I mentioned the cold air touching my bare chest, she called me sensitive. I mentioned how I wasn’t just born and I know what air on skin feels like, she said there are vents. I mentioned how home boy was practically massaging my pubic bone and she said that’s how you massage lower backs… WTF???
It honestly just seemed like there was an excuse for everything, when there should be an apology (even an insincere one!!) and some sort of «I’ll speak with him about this because if you feel like it was unacceptable, than I’ll make sure he knows that for future clients.»
Anyway, she CONTINUED to reprimand me to a point where I realized this was a lost cause. With prices this low, there was no way she was going to fire/​scold/​talk to anyone because then she would have no one. I honestly wouldn’t be surprised if they were all un-​licensed.
My boyfriend thinks that they were in this together, that she suddenly couldn’t give me a massage so he took over, and defends him when stuff like this happens. She hires pervs who touch women for cheap, and she makes money.
How awful.
LADIES BEWARE!

I purchased the hour long couples mobile massage deal on living social. It was a good deal… so I thought.
The booking process was ATROCIOUS! the worst place ever to get a massage scheduled. I called several times and emailed and they still got confused. When I called, 90% of the time i would get an answering machine. During business hours? Then I got a call from a lady saying to email. Then the email said to call the monday because they only do their appointments the week-​of, (Super inconvenient!!)
Eventually, my husband and I both got massages in our home, which was nice. My girl, I don’t remember her name, was way to hard. Even after I told her twice that it was too much pressure. I actually had bruises on my shoulder blades after. My husbands masseuse did not listen to his wishes and rubbed every where but where he wanted. She somehow managed to forget about his injury warning and proceeded to massage the spot. Then she massaged his individual toes?
I dont think it was an hour well spent. We both felt ⁵⁰⁄₅₀ about the experience but the pain I felt after and the fact they were 15 mins late was a killer. I would not recommend.

Unbelievably poor service. I had an appointment for 3 weeks. They called 10 minutes after it was supposed to begin to tell us they couldn’t make it because the massage tables are in a room that someone is being massaged in. They said it was a 2 hour massage that had just begun. Well if it just began? why not quickly get the tables out and offer to add more time onto the person’s massage to make up for coming in quickly to remove them?
Then, when we told her we couldn’t do it later or on Sunday, she said «really!?» and was shocked we couldn’t find any time the rest of our weekend. I didn’t know people were not allowed to plan ahead. My wife attempted to talk to them and they said they were keeping our appointment, they could do so at twelve. Some how they didn’t understand that was not keeping an appointment, the appointment was at 10. It wasn’t kept, and instead of having us waste our morning waiting, you could have called us in advance and told us. Our at least, before you were supposed to be here. Then, not had an attitude when your customer is disappointed in you.
Have you checked the business’ own website? I wish I had. Even their own review board is about 50% awful reviews of how unprofessional and poorly run it is. Do yourself a favor… Don’t be a penny pinching miser and actually go somewhere that is more than a wallmart version of a massage parlor. It’s cheap for a reason.

If I could rate is as negative star, I would. Worst massage experience to date.
1) they called a day prior to confirm with wrong appointment time. After discussion, they honored my time as they are going to let other person wait
2) they confirmed one male and one female therapist but once I got there, they only had two male therapists.
3) booked one hour massage with thirty minute facial but our esthetician did not show up due to baby sitting issues.
4) massage was worst one to date. I get at least one to two treatments a month but this one definitely worst one to date.
Would not recommend.

How can you go wrong with an hour massage that costs $ 40??? It gets better. I bought bulk $ 150 for 6 one-​hr massages, coming out to $ 25 ea. The deals are even better with 90-​min and 2-​hr massages.
Price aside, they are a no-​frills place that covers what you need — a relaxing time with relaxing music. Good vibe. Not crazy busy like those hotel spas can get. They use unscented oils and may not completely black-​out the room (there was some ambient light coming in when I went earlier today but I think it was just that room because the other times the rooms didn’t have windows).
It really is all about the massage therapist you had and their techniques. The one today was named Carissa, and she doesn’t put a lot of pressure but if you ask MTs they will tell you that it’s not about the pressure — you really just need your inflamed, tense muscles to relax and their job is to get you there. She did very well, especially on the shoulders and my hands and feet.
The owner is very nice and funny, from California I think. She says she charges this little because she isn’t about the business aspect of it but about making it affordable to everyone. If you’re looking to get a quick relaxing, in and out experience, this is the place to stop into. If you’re looking for pampering with scents, warm towels and bathrobes and herbal teas, go to Ho’ala Salon (Aveda) at Ala Moana where you will pay 2−4x the amount. (I am not bashing that place; it’s just completely different)

NO STARS!
I Called to make an appt. They didn’t have any available this week so she said «You have to call back»? I said can you call me back? No! we’re too busy.
I contacted Living Social and they credited my 2 vouchers back to my acct.
This business sucks!

This place overall is terrible and I would never recommend this to anyone! Shame on me for not looking at reviews before I purchased the Groupon 90 minute Swedish massage AND the Living Social coupon for a 60 min swedish massage and 30 minute facial. I HIGHLY recommend those of you that have one of those to ask for a refund! It’s not worth it!
I originally purchased my Groupon in April and I called them the next day to book an appointment. They said they were booked for months and their first availability would be in July. I decided to wait. I called this past Monday and left four messages because no one answered. To their credit they did return my call but of course I was in a minute and couldn’t talk. I called them back 3 mins after they called me and no answer. i called on Tuesday three times and only left one message because I was so frustrated. I called this morning and finally got a hold of someone. Surprisingly they were able to schedule me in this afternoon.
That’s just the beginning!
Parking is terrible because they only have street metered parking and it’s 25 cents for 10 minutes. I was using a 90 minute coupon and had to be there 15 minutes early and knew it would take probably 10 – 15 minutes after the massage so I paid $ 3.00. It’s actually not that bad but that’s because I had quarters on me. If you didn’t have quarters then you would have had to park in a lot and it’s $ 7.50. It still irritates me because other massage places I go have free parking or they validate your parking if you are in a structure.
i filled out my forms and was waiting for my therapist. A lady walks in and asks ‘Where’s my 2 o’clock?” She seemed a bit frazzled. I go to the room that she points to and when she walks in she says the table is too tall to the guy that was also in the room. So then they start to adjust the table and I walked out. After a couple of minutes I walk back in and the first thing I notice is that the sheets were mismatched and they reminded me of sheets that go on little kids’ beds. That doesn’t really matter but it was a bit humorous. What did matter was that they were super thin! The ac was kicking so halfway through my massage I was cold. So glad i did not have a male therapist.
As Marie began I heard a small beep sound. I thought maybe it came from outside. Then I heard it again. After the fourth time I picked up my head and asked Marie if she had a cell phone on her because I thought it was beeping. She looked in her fanny pack and pulled out her cell phone. She said the battery was about to die and that’s what the beeps were. She then put the phone on the counter. BUT… she didn’t turn it off so for 90 minutes I would hear her phone beep! So annoying!
Marie’s techniques weren’t that bad but they weren’t great either. My biggest complaint is that at times i felt like she was rushed and she also had a couple of nails that would scratch or stab me. She was trying to massage my feet and she was trying to push her fingers through my toes but she kept stabbing my toes instead and it was not pleasurable at all!
The other things that were bad is that the room was not dimly lit. It was bright in there. On your stomach you don’t notice. When I flipped over to my back she put a thin sheet over my eyes. It didn’t really cover my eyes.
The walls are super thin. Not only do you hear the banging and clanging of construction that is going on around square you can also hear the talking going on in the lobby! And whenever the lobby door would open my door to my room would swoosh and bang a little.
There was also a time during the music that a man’s voice came on and said something about being done with the 2^nd phase and moving on to the third phase so that was no good! It scared me at first because I thought a man had walked into the room!
At the end of check out the charged me $ 2.00 because they said it was tax. I told her that I had never been charged tax before and she showed me on my Groupon where it says that tax and tip are not included. I told her that I had used several groupons in the past and was never charged a tax. She said then that the other places are probably not paying their tax the way they are suppose to. I thought that was rude! Maybe they were just being nice to the customer!!!
I only gave Marie $ 5 for a tip because of the phone thing and her nails. The phone thing was extremely annoying!
I went in to get a relaxing massage and I walked out completely frustrated and annoyed!
I would never recommend this place to anyone! I am emailing Living Social to see if there is any way that I can get a refund for my coupon with them because I have no intentions of going back to this place!!!

I called back in June to set up an appointment to use my Groupon and the earliest appointment I was able to get was the end of July. Considering how many Groupons were sold, that makes sense.
After a month of waiting in anticipation for my 90 minute massage, I can safely say that I wasn’t disappointed.
I avoided the hassle of parking altogether by walking there from Ala Moana. For those of you who want to drive, you might want to try parking on Ala Wai Blvd and then walking. I noticed some spots open when I passed by (around 12:30 on a Saturday).
The woman who greeted me and checked me in was friendly, and the atmosphere in the waiting area was cozy, if a bit on the warm side. After filling out the brief questionnaire and making a quick stop in the restroom, my massage therapist was ready to go, even though I had arrived early.
Carissa was my massage therapist, and she was very nice and professional. She asked me how much pressure I preferred and invited me to tell her if I needed the pressure adjusted. I didn’t have to, as the firm pressure she used was just right, but she still checked in with me periodically to ask how I was doing. Or maybe she did it to make sure I was still awake. (Which I was, mostly.)
I requested focus on my shoulders and back, which I definitely received. She spent time kneading away at the knots in those areas on three separate occasions, with time spent in between on the rest of my body. I thought the 90 minutes were used well, with none of my muscles groups feeling neglected despite the extra attention to my shoulders and back. She even massaged my scalp, which made my hair stick up a little crazily later, but who cares? It was awesome. I left feeling relaxed and very well-​moisturized.
Considering what I paid for the massage, including the tip, it was well worth it. I had no problems with my experience, and would definitely get a massage from here again.

Oh, Unilocal… why do I even leave my house without consulting you first? I wish I had done some research before purchasing a Groupon for this place.
I purchased the Groupon and attempted to call and email to make an appointment … for a month. I left 3 messages in their voicemail and never received a call. Other posts on the message board stated that they were booked up for 3 months and that Groupon massages would be rescheduled if other customers wanted the appointment time.
Luckily, the Groupon folks were nice enough to refund my money. it sounded like several others had this issue as well. It won’t stop me from buying Groupons, but it seems like using Livingsocial, Akamai and Groupon should boost your company’s good press… not deter hundreds of potential customers.

Worst service I received from a business.
— screwed up my appointment 2x!!!
— asked for a female massage therapist, got a male
— massage therapist used his phone app to play «relaxing» music
–prking is a rip off
I bought the livingsoial special. Not worth It!

I thought about whether I have the right to review this place considering that I have not actually been given a massage by them. But since this place took my living social voucher (cash value) and said I could no longer use it, I figured I have the right to write a review.
I called for an appointment and they gave me a specific time of 11 am. I wrote it down on a piece of paper on that day. I do this out of habit. Then on the actual day of the appointment, they told me that my appointment was actually an hour prior. They didn’t believe me when I said that I was told it was at 11 am. They said they could reschedule me but I would not be able to use my voucher since it was my fault that I was not prompt. I hung up since I didn’t want to deal with the stress of dealing with this business anymore.
Of course, it is my word against theirs and you obviously have to figure out whose word you would trust. But buyer beware. If you have a living social voucher, double check double check double check!

Scheduling the appointment was easy enough. From the reviews I was prepared for the sketchiness of the establishment. Walking in, there was no receptionist, but a door nearby was ajar and Kenji, my masseuse, was in the room and greeted me.
Apparently if you’re a first time customer you were supposed to know to fill out the forms on the clipboard that was on the table. Didn’t bring a paper version of my Living Social deal, but thank god for smartphones. He accepted my coupon number.
He asked me to undress to my comfort level. I undressed to my undergarments and the thin cotton tee I was wearing. He walked in and explained that by keeping that much clothes on, he would have to change the massage to a dry massage. The original massage was supposed to include oils.
–Insert vent– I’m obviously a first time customer because you made me fill out the paperwork! Obviously I don’t know the correct etiquette or expectations for a massage session! If you wanted me to undress all the way, you should have clearly stated that upfront and assured me that my privacy would be taken seriously! –End vent–
Feeling uncomfortable I undress down to the undergarments. The massage started on my back. I didn’t experience any smells from the oil/​lotion that he used. He was nice enough to ask about my comfort level and how hard he could massage.
I was starting to feel relaxed until he asked me to flip over and he started working on my front. When he was working on my shoulders/​collar bone area, his breathing was uncomfortably close to my ear.
Despite these… negative experiences, I left the massage feeling very relaxed, loose and limber. I got my full hour, despite a lag from our scheduled appointment. The price also helps negate the negative. Since the massage, I have already bought another deal with them at their Hobron location. Hopefully this time a better ambiance and different masseuse will boost my rating of this place.

Bought 3 certificates via LivingSocial. I ended up returning 2 of them.
I was supposed to get a hot stone massage but the masseuse said she did not know that she was supposed to be giving that kind of massage. It was just awkward going in expecting something and then being told that it was basically a hassle.
the location was sketchy and the sheets were a bit sticky.
NOT impressed.

Also got this through LivingSocial. $ 20 for 60 min reflexology. Deal right??! WRONG!
If you don’t mind horrible customer service, a shady business, a high chance of the massage therapist NOT showing up etc. then please, by all means, enjoy!
Let me preface this by saying, the massage therapists were actually really nice. It’s not their fault the owner doesn’t know how to run a business effectively and efficiently.
The problems started with booking the appointment. No one answered the phone. The few times I got the answering machine, I left messages and no one got back to me. Waited a couple weeks, then called again. Then I started getting these random. unwanted texts from their 818 number. So although I found it a little uncomfortable to just book an appointment online with a company that’s not established in the community and reading mixed reviews — it’s what I resorted to with the whole phone issue. Booked it a month in advance because that was the first available.
Arrived on time for my 2:30 pm appointment after receiving confirmation emails, including one the night before that said my service provider changed from Chris to Deborah — that was fine. The place was deserted. So at 2:50, I finally knocked and opened one of the doors. OOPS! someone was getting serviced but I saw nothing. Felt bad, but I also had no idea what was going on, there’s no reception area or sign describing how things work etc. I decided I’d wait a little longer before calling it quits. The gal I walked in on came out at 3:04 p.m. We went back and forth, confused trying to figure things out and her reaction was pretty much sorry this happened, but there’s nothing I can do. This other massage therapist walks in and said he could take my appointment and called the owner Shay and handed the phone to me.
Her attitude was terrible and came across like she couldn’t care less whether or not I got my appointment. Then she followed to make a bunch of excuses and every time I challenged her on it, she’d have another excuse and her story would change. I finally got so mad and just hung up because of her poor attitude AND the fact that the conversation was going nowhere.
I decided to just have Kenji take care of my appointment since I already paid for downtown parking and did not want to deal with this again. He was really nice and apologetic but I was so upset, I couldn’t relax and think I walked out of there more tense and knotted than I was when I walked in.
Then to top it off, there was an «artist» next door who kept banging the wall. By that time, it was comical and I just wanted it to be over with. I will never bother with this company again or a company that is not a reputable establishment. I don’t mind paying the extra.
Lastly, another review said just think of it as a chiropractic appt. NO WAY! My chiropractor is better than a lot of ritzy spas I’ve been to. This place was awful! Good luck to others.

I also found this place through LivingSocial, like most of the other reviewers here ($ 20 for 1 hour full body massage). I really wanted to get a massage right before a huge national board examination that I had been studying hard 2 months for. I booked my appointment online and had no issues, but I know that a couple of my friends had some pretty weird experiences booking by phone. Some people mentioned that they never pick up the phone, but I think this is probably because it’s a very small company with only a few staff. I’ll give them the benefit of the doubt.
I went for my massage on a Saturday morning with a friend. I’m glad I went with a friend, because we were scheduled for the Merchant St location, and I happen to live on the same street, so we just had to walk down the street, right? Well… when we got to approximately where Google Maps said it should be, all we saw was this giant building that seemed to be abandoned and really old. Everything was closed on Sat morning in the vicinity except for a bar next door, so there was just this weird creepy feeling in the air. My friend made a really bad joke, «We’re gonna get raped.»
We decided to enter the only building that we thought it could be in, and after yelling «Hello???» and getting no response save for our own echos, we went up a large staircase, and then we found a door labeled «Relax, It’s Just Massage.» So we knocked and turned the doorknob… and accidentally interrupted a massage session. SORRY to whoever was in there!!! I didn’t see anything, I swear!
There was a waiting area a little further down and a staff member came by and provided water for us. We waited a bit, and then were brought into the room. They gave us some privacy to undress and get under the sheet.
The massage itself was alright… but I don’t think I would call it a massage. It was more relaxing with gentle rubbing. I told my masseuse that she could go hard, but maybe it’s just not this style? I thought I was going to get some knots out… my friends give more effective massages.
I accidentally tipped my masseuse FOR my friend, which means his masseuse may not have gotten a tip at all (major fail on my part… I felt super bad about it for the rest of the day), and overall, it was a nice experience, but it’s definitely not worth $ 40 to me. The $ 20 deal was a bit more justifiable, but I’m glad I didn’t purchase another one.
I hope the masseuses don’t take this review personally if they read it, because they were SUPER friendly in person and really nice. They’re great people and they really know how to help you relax. But I think this place should just be called «Relax»…that would be more fitting and there’d be no misunderstandings.