Runners Route

Terrible customer service policy! They don’t tell you they don’t accept returns ever, even if never worn! Then state they put in small print at register is policy! I’m sorry but if someone is helping me then checking me out, I’m not looking around the register for a return policy, and for having such a strict one it should be noted to the customer! Tried to return my shoes the next day, didn’t use them, won’t purchase here again or recommend! Having a name runners route sounds like it’s official running shoes store but it’s not if the employee that helped me was not truly knowledgable about running, shoe size, fit, different types of running ect I wouldn’t have to return! Just a basic shoe store with a terrible customer service! Pass!

I bought a pair of shoes in here used them to walk to the gym, attempted running on the treadmill when I realized the shoe was two small. I literally walked 4 blocks in the shoes. I took them back to the store and they told me they would not take them back. Really?!! Four blocks! Ridiculous. I will never be returning to the store and I will make sure no one I know makes a purchase from this store either.

Running route is my go-​to place for running shoes. They have good selection of running shoes: MIZUNOS, ASICS, BROOKS, NB, SAUCONY and more. They also have excellent customer service – I always look for Tomo. To make sure you get the right shoes, Tomo would look at your arch, let you try on the shoes and walk/​run the store if you need, make sure that the shoes fit (by asking a couple of times how it feels) and would even tie them for you.
I also love how this place is bright and clean. Compared to Runners HI and Room, this place is not as big but to me is more inviting due to the lighting and how their products are set up; runners route is surely cleaner and more organized in my opinion. They also offer 20% off discount for military.
Lastly, they have a strict return policy. Shoes must look as if not worn (for resale) or else they would not refund/​exchange. There is also a fee for returns/​exchange so make sure to ask or yet just make sure you found the «ONE».

I have worked across the street from this business for almost 3 years and had never stepped foot (no pun intended) until this weekend. There are numerous running stores around the island and each avid runner has his/​her preference. I chose to give this one a shot… especially since I noticed my current running shoes were showing their age.
At first, finding the entrance into the parking lot was a bit tricky since the one on Kapiolani is actually the exit. The entrance is around the corner, across from Blue Cross Animal Hospital.
The staff was friendly and immediately attentive. They always seem to have a sale but I was looking for a specific shoe. The gentleman took me to my shoe right away, but because I am a pink fanatic, they didn’t come in «my color». I asked him to shoe me comparable shoes in other brands and he did. He had me try on about 4 different pairs of shoes and I finally found one! Granted, it was about $ 60 more than I was wanting to pay but I think they’ll be worth it. To top it off, not only was he wearing the men’s version of said shoe, but a female employee was wearing that shoe in a different color. I’d say that was great marketing!
Upon checkout, the lady also gave me a 20% off coupon for my next visit… which I will be utilizing in the very near future!
Pricey? Yes. But you get what you pay for and my footsies are priceless :).

Location is great right by Ala Moana mall. On vacation I stopped in to inquire about the signs on Ala Moana Blvd that said «closing for a road race». Staff had no idea… turns out there was a 30k race in two days. Apparel selection 1 star, shoe selection 2 stars, staff knowledge 2 stars. I bought a misc energy gels, salt sticks, etc. Prices higher than other outlets but completely expected with a specialty running store. The kicker was when the staff advised I could put everything I bought in my pockets or buy a bag for 25 cents.

Went in not sure whether they would have my shoe size since normally I wear a 4 ½ but the gentleman there helped me size and find the shoes that would fit me and took the time to find me different colors that came in my size for me to choose from. Definitely coming back here for my next pair of shoes and/​or work out gear.

I approve.
This place has great and thorough service. They’re willing to help you identify what you’re using the shoes for your feet needs including your style of walking and depth of support.
I was given a few options and will ask you to test run/​jog/​walk/​squat. Don’t be afraid to ask questions on anything from how to tie a runner’s knot to switching out laces to the differences between shoe features.
Generally the shoes on display for women are in a size 7, so it’s super convenient for those like me who wear this size.
I’ll definitely be back once this pair runs down!

I’ve always been pretty active but running — I’ve never been a huge fan of.
Why? I have a short attention span and by the time mile 1 is down, I’m bored with my music and I’m thinking about my next meal.
Fast forward to now, a few years of not running and my new bf turns out to be a beast of an athlete running marathons and triathlons. FOR FUN! Blahhh. In an attempt to do some couple-​y things I decide to start running too.
For some reason I guess having a beast of a bf makes me think I’m a beast too? I’m doing my Insanity video routine in the morning and running at night every day for two weeks telling myself I feel great. Which I do. Until my foot constantly starts to feel like its asleep.
Why?
— Not stretching
— 2 year old shoes I use almost every day
What do I do? I go to the Runners Route, a place I’ve always just drove by in passing never thinking twice to walk in. Its recommended by my bf so I go and my first impression is CLEAN!
When the store attendant, a lean Japanese guy who I later find out runs marathons approaches I instantly know why. Of course, Japanese run stores are always so neat and meticulous.
His service is spot on and I don’t even have to browse. He makes me do a «walking» test to see how I step and then boom — 4 different types of shoes for me to try.
Of course it ain’t cheap but my new shoes are amazing. After some serious stretching, and new shoes the numbness is gone and I feel great. Good enough to do a marathon? Probably not but I definitely enjoy my runs a little more now. :)

Shitty return/​exchange policy used the shoes once but felt like they were a little small wanted to exchange for a larger size cleaned them to like new condition the rep still wouldn’t take them back so buyers beware

Awesome customer service. Great selection of running shoes. Tomo helped me find a pair of running shoes perfect for my gait, style, distance, and terrain of running. He was also happy to get me multiple pairs of shoes to try on and let me run around the store to try each of them out. I really appreciated the consideration to my individual needs as a runner.

I always buy my running shoes here! They are very knowledgeable. So if you need to ask what shoes is best for you, please do not hesitate to ask. They will ask a series of questions and have you walk and do several squat. They will bring you a number of shoes to try on. So do not mind if you find yourself surrounded by open boxes and shoes all around you. They will clean up after.
They are very consistent with their excellent customer service.

Very helpful in helping you pick out the right shoes you need for your feet. They asked a lot of questions and were patient. They had a good selection of many types of running shoes. The atmosphere was bright, happy, and positive. I would recommend them!

So I came in and was not greeted. He was on the phone and the worker asked if I needed help while he was on the phone. Well I was just standing there so yea I needed help. I told him I needed the hard arch support. He showed me the super feet which is fine but I told him it’s not what I’m looking for. She advised me that I could cut the insole in half. If it’s for an arch support and if it’s in half its going to move around. I don’t think he knew what he was talking about. I told him my trainer said I could come here for the single arch support he’s like yeah um… Then I told him never mind. I want someone that knows what they are talking about in a shoe store since I’m not an expert

Came here looking to get fitted for some running shoes (are you surprised?) I didnt really have the intention of purchasing the shoes that day but just wanted to have a selection of candidates that I could then review online and purchase later.
On this day there were two associates working with several customers already in the store and others coming in and out. I was attended to fairly short time as they were juggling other customers. As one associate began observing my walking and «footwork»; he gave me my first pair to test fit. He then went to attend to another customer so the second associate stepped in and picked up right where he left off. Understanding what direction he was headed with the first pair; she was able to continue in providing me additional styles for testing.
Now, this took some time as I was being thorough on each style for what I was looking for and listening to their advice. Remember that I was not intending in buying a pair of shoes that day but later after I researched them. The pair I ended up liking ran $ 140 — a quick search online showed them on Amazon for $ 102; so a $ 38 dollar savings. So what did I do? I purchased the shoes in store as a direct result of their customer service.
Maybe the associates that day were just in synergy or thats always the case; I dont know. That day they were courteous, attentive to multiple customers and patient as well. For that I supported them that day at a cost I knew was higher.

Tomo and Erin are great. Their customer service and knowledge combine for an excellent shopping experience.
Hands down, this is the best place to buy running gear.
Run tell dat…

A great running store, with a great selection of running shoes, clothing, etc. Also a running club, that runs on Tuesday at 5:30pm.

Oh my gosh, thank you TOMO your service is just outstanding!
The place is super easy to find and although there was a customer before me and one somewhat during my meeting with Tomo, he handled it well and was very thorough and professional.
I’m generally the customer who tests limits. Not intentionally, mind you but I do not hesitate to ask a ton of questions and/​or try on every relevant pair of shoes within my price range or style, etc. I want to know ALL of my options.
Before heading down, I called to find out if they had my usual «ASICS Gel Kayano» in wide with as I have luau feet and it’s tough to come by my size in a wide width.
Before saying «yes, we do» he actually asked if it were okay to put me on hold and CHECKED for my size. Nice.
When I got there he was ready with the shoes within minutes. Additionally, for each pair I showed remote interest in… which had my size available, they were out, in front of me, unlaced and ready for me to try on. I ran around and put about a quarter mile on each of the shoes (j/​k) which didn’t phase him at all. Just when I thought that I’d settled on my Gel Kayanos, I asked him for any other options… he took a look at my stance, stride and asked me to do a couple of things (walk forward a little, squat a little) in order to check out how my feet work, I guess. Then he comes out with this pair of running shoes which I absolutely fell in LOVE with.
It was like cheating! For the past 4 years, I’d purchased a new pair of ASICS Gel-​Kayanos every single year and here I was committing to purchasing a pair of Brooks Ghost 6! When you think you have found the best, don’t stop there because you never know what else you might find and I love these shoes.
Thank you Tomo for your patience with me and genuine concern for customers. Awesome, I definitely recommend Runners Route over The Running Room’s sub-​par service. :) I’ll be back!

I have come here a couple times and I have yet to have a good experience. I have actually quit coming here unless they have something I absolutely need and can’t get elsewhere. The only recent example of this is they had the Garmin Forerunner 10 watch in orange my hubby had been wanting — and so he ventured down to get it. He said the guy who helped him this time was different then the guy who has helped us every other time in the past and was very friendly and knowledgeable. I am a bit suspicious… But if this is the case, and hubby wouldn’t steer me wrong, I MAY be willing to try Runners Route again.
So why the distaste you may be wondering. Well each time I have been here the man in the store seems very uninterested in my business and seems annoyed when I asked him ANY type of question. His service is very off putting and he seemed to care less. I am all about service and the only guy I have ever interacted with here is a prime example of what not to do.
It really is unfortunate because this store has a great selection, good parking, good business hours but I would not return to Runners Route unless, like stated earlier, they had something I absolutely needed ASAP and couldn’t get anywhere else.
Something is clearly wrong if a runner is rating a running store 1 star.

I am not a shopper, let alone a shoe shopper. However, when it comes to getting my walking/​jogging/​running shoes, I always turn to Runners Route for their expertise and advice.
As far as I know of, they offer the same selection of brands and shoes that you can find at other shoe stores in Ala Moana or Kahala Mall. However, the reason why I come here is because the workers are usually runners themselves. They have experience and expertise on the shoes they are selling (usually because they have used the shoes themselves); experience that one usually does not find at the run-​of-​the-​mill shoe store.
When I bought my last pair of shoes, it was because I planned on running more often with the goal of training for the marathon later this year (please do not ask me about how I am doing with my training… let’s just say, not well at all). The employee that helped me was very knowledgeable and helped me find the right shoe that can help to achieve my goal. He even asked me to walk, bare foot and with shoes on, in the store to see how I walked to help my shoe selection and to see if I needed an insole.
Runners Route is also a good resource center for upcoming races and training for those races.
All the employees are friendly and knowledgeable. If you are training to do a marathon or just planning to do more walking/​jogging/​running, then I highly suggest coming down to Runners Route to get your shoes.

I come here to get my running shoes. When it comes to running shoes, it less looks & style and more about comfort and fit. With the repeated impact to the ground, my feet take a beating, and at my age… oh boy!
What makes this shop great is the attentive and thorough staff. I have visited Runner’s Route multiple times and receive awesome service each & every time. Patient and knowledgeable reps help me find a suitable shoe based on various factors such as my step, arch type, etc… Good fitting shoes is critical especially since I have dealt with Plantar Fasciitis in the past…
You shouldn’t have to deal with discomfort while running. If you are, consider a bad fitting shoe as the culprit. Runner’s Route can help you find good shoes…