Russell H Masunaga, DDS

Great staff. Happy and helpful .
Dr. Russell Masunaga is
Thorough
Efficient
On time
Friendly
Caring .
I’ve been seen him for check-​ups, cleanings, fillings and most recently a cracked tooth — Crown.
Highly recommended.

Beware of Russell Masunaga. He wrecked my teeth. All the crowns he put in my mouth fell out. After several refittings by Dr. Masunaga and they subsequently fell out, I went to went to another dentist to have them put them back in. He told me the would continue to fall out because they were not done properly.
On the other hand the staff is very friendly.

Dr. Russell Masunaga D.D.S. is the Man! How do I judge a business you ask? Chef-​Zilla sez, «In the words of Iron Chef Chairman Mark Dacascos. The secret ingredient is.» ‘The Trickle Down Theory.’ What is that you ask? That is when the Head, Leader, Director or Owner of a business treats his next of command, that in turn treats their subordinates which translates to the inculcation and culture and attitude promoted within an organization that ends up as the way they treat their customers, clients or patients. I have been back home in the islands since 2006 and In my professional career know what I expect in a proper business model. Unequivocally Without A Doubt and Double Blindfolded I will always choose Dr. Russell Masunaga as «My Hawaii Dentist.» He is an exemplary Dentist with an exceptional staff, Allie Kady, Savannah, et al.

I’ve been going to Dr. Masunaga for the past 9-​years and I must say he is THE BEST!
In the past I have had horrible experiences with going to the dentist and feared just the thought of going in for cleaning! On my very first visit to Dr. Masunaga it was pleasant and soon the fears/​jitters diminished each time I went in for cleaning or treatment.
Although its a small office, the front desk staff, dental assistants and hygienist is always, always friendly, personable and professional. I don’t mind the drive to Kalihi from Pearl City, they have lots of free parking and hardly any traffic on a Saturday morning!
If you’re looking for a good dentist, call them at 848‑8880!

He’s been our dentist for years. He’s absolutely fabulous and always willing to work with you no matter how bad the tooth. Accepts insurance sweet staff great manners I can go on all day

This review is 5 months overdue, so finally here it is. I’ve had several other dentists over the years, along with many bad experiences. The last one performed an unnecessary root canal. I started going to Dr Masunaga about 15 years ago, after a couple of years of helping produce his radio show. I’ve have found him to be really on top of his game, knowing all the latest techniques, with very minimal pain, and time in the chair.
This past 4^th of July, (on a Friday) while moving into my new condo, I broke one of my front teeth completely off. I was freaked out to say the least, and figuring I’d have to wait until Monday before I would be able to see the Dr. I called the office line and left a message explaining my situation. To my complete surprise, Dr called me back in about an hour telling me that he didn’t want me to have to go through the weekend with a missing front tooth. He said he would call to see if he could get one of his dental assistants to come in, and that, regardless, he would meet me at his office at 2:30pm.
I arrived at his office, and he was waiting for me, along with his assistant, who had left a family gathering to help out. He put in a post and reattached my broken tooth in short order. I was so happy for such unbelievable service! Now I ask you, how many dentists would drop everything on the 4^th of July to help a patient?! A big mahalo to Dr Masunaga and staff!

Dr. Masunaga agreed to help my friend who is blind. After many years of trying to find a dentist to help him pro-​bono, Dr. Masunaga was the only one who offered to help. Dr. Masunaga is not just a great dentist, but a compassionate human being.

Dr. Masunaga & his staff are amazing! He genuinely cares about his clients, has great bedside manor & does an excellent job! I refer people (my clients) to him all the time! Let me add, I am extremely anxious about going to the dentist, not him! He takes the time to make sure your comfortable & uses tiny needles that don’t hurt as bad as other experiences I’ve had! His office staff & nurses are so caring & really make the visit a good experience! No matter where you live on island let me tell you ITS WORTH THE DRIVE! He really is the BEST!!!

Top notch! This office has been a super choice for me for years. Dr. Masunaga couldn’t be more professional and fun to have as my dentist. The staff is friendly and always upfront with any charges prior to treatment which wasn’t the case with my previous dentist.

Dr Masunaga is the best dentist I’ve ever been to and that’s saying a lot because I normally hate going…
Dr. and his team are very professional and make sensible recommendations to help me make my «smile» the best it can be!!! He even rushed me in for an emergency root canal. Saved my life… Thank you Doc!

Description of Experience:
Okay, so I have stained teeth mostly due to massive amounts of Tetracyline anti-​biotics given to me as a small kid. Also some regular food stains.
So what does this dentist do? Each and every time he practically yells at me «BLACK TEETH, BLACK TEETH!». Every time I went for an exam. Everytime I went for a consultation. For my cleanings by the hygienist/​chairside assistant. Each and every visit during my subsequent new bridge procedure (thousands of dollars there.)
«BLACK TEETH!» dentist matsunaga exclaims… «BLACK TEETH!!!»
Now mind you, simple discoloration of teeth is not a health problem but a cosmetic one. I don’t give a rip about my teeth’s color! Yet time and time again, he would almost yell at me, «BLACK TEETH, BLACK TEETH!».
I almost felt like yelling back at him «waddle waddle flabby flabby pasty looking old lady goose neck you got there doc!!! You look so flabby too! out of shape too!!»
beejeepers.
The bridge work he did in my mouth is fine. I just can’t stand his «bedside» manners. Look you go to a dentist and you are essentially TRAPPED AND HELD PRISONER in the dentist chair. Can’t move, can hardly breathe. Trapped!
The least any dentist can do is make it as pleasant a time as possible, not constantly yelling «BLACK TEETH! BLACK TEETH!»
How’s your waddle flabby neckline doing doc??? And your pudgy short body doing???

I would like to sincerely thank Dr. Masunaga and his staff for the wonderful dental care they are providing me, and my family. We switched from another dentist to Dr. Masunaga due to insurance reason, but we are definitely receiving better dental care. Yes I have only seen doc once, but I can honestly say he answered all my questions. He also eased my mind about what my previous dentist had told me. I now feel relieved that I don’t need a $ 1000 dental procedure. Everyone here shows outstanding customer service, and that is what makes this office a positive enviroment.