Security One

Thanks Toui for a vey patient professional service.

After many years I have cancelled service due to old equipment and poor customer service on all levels.
Mr. Casey Brown,
Your reply does not help. You may want to update your equipment at your expense.

Security One installed my home security system a couple years ago and I couldn’t be any happier with my system, their workmanship, their service department and with their monitoring office. I have not had any problems with my alarm system yet. I have called their service department multiple times and spoke with Dustin Kea, for technical support and general questions on my alarm system and remote access. Dustin is extremely professional and knows what he is doing. All the times that I spoke with him, he has gone above and beyond to help me and is so patient in giving me detailed information. His knowledge of their products gives me peace of mind and makes me confident in Security One. I recently read a negative review from Jerry G. that mentions Dustin’s name. I’m sorry Jerry, but how can you expect a company to provide a free service to you, 10−15+ years after they installed your system? It’s like asking your car dealership to fix your car for free, 10−15+ years after you purchased the car from them. In any case, I am extremely happy with Dustin and Security One on the level of expertise and professionalism they continue to provide me. I absolutely recommend them to anyone who is looking for an excellent company to install an alarm system for their home or business.

Poor attitude over the phone and did not provide service as promised. Pulled the plug and went elsewhere. Their attitude is they don’t need customers.

The people working in the billing department are inept & incredibly clueless. I would not recommend this company to anyone.

Have had this service for over a year without any problems. They did a great job with the installation. The monitoring is on the mainland and the owner is very nice. I am pretty sure that the owner is local. She was when we signed up with them in June 2012. Will use them again for any home security services I may need in the future.

Had a security system put in in the late nineties, the full package. Now we to change flooring, when we lifted up the carpet, all the wires for the system run underneath. I called Security Systems Hawaii and Dustin Kea said I could pay them to move the wires or just cut them. Dustin just got done telling me it’s because it was put in in 20 years ago (not late nineties is not 20 years). So I paid then and now they want me to pay again for their shoddy
workmanship.

This company was bought out by a mainland company and no longer is local. I’ve known the old owner because he was my old neighbor and would have recommended this company because of his expertise. But now not so much.

I’ve been a customer of Security One for years. I have never had any problems working with them and any time I called them they have been very responsive and helpful. I always feel safe at night and feel my house is protected when I’m not there.

When your home gets burglarized like mine did, you immediately recognize the importance of just feeling safe in your own home (in addition to actually being safe).
National services like ADT do not service Hawaii, so I went local. Security Systems Hawaii was not in fact the first service I contacted. But their outstanding customer service and appreciation of that sense of safety won my business.
Rick thoroughly completed the (free) walk-​through estimate and worked diligently with me to prepare options within my budget and that still offered the level of protection I needed.
The installation included training on how to arm and disarm the house, and covers parts and labor for one year.
It is sad that high-​touch service businesses like Security Systems Hawaii are now the exception rather than the rule, but I am glad I discovered them. Highly recommended.