Servco Subaru Honolulu

Straightforward, unlike other car buying experiences. Meetings were friendly, to the point, no hidden agendas. Transaction was completed quickly and I liked that I spoke with only one sales person, no «manager» involved. (Sales person — Dorinda)

Jarrod Barton is the man to see. When I was looking for a car to buy, I didn’t even expect to buy a Subaru, wasn’t even looking at it. I looked at the Subaru to humor my dad and I’m glad I did.
Jarrod knew everything about the cars, he was easy to listen to and was very patient with me, despite my dad and I giving him a hard time about all the tough questions regarding car payment and services.
I ended up purchasing a 2015 Subaru Forester with Eye sight (safety feature).
When I had to get the car tinted, Jarrod hooked me up with a loaner car 2016 Legacy not knowing that it also had the eye sight feature and I didn’t except that at all. (For those who don’t know, eye sight makes driving in traffic much safer and less of a drag considering the traffic in Oahu hehe :). He didn’t have to do that.
After my car was finally ready for pick up, Jarrod took the time to teach me everything about my car and he knew everything, and I mean EVERYTHING about the car (very knowledgable). I wouldn’t have as much appreciation for my car if Jarrod hadn’t told me all the great features and explained the pros and cons about owning a Subaru. Never expected to love Subaru as much as I do now. He seems to enjoy his job, always kept me informed, and respected how I was and what my wishes were.
Super cool guy. If you want someone to help you, Jarrod is your guy.
I put 4 stars because I think there is always room for improvement and I’m rating based on overall experience. Jarrod is a 5 star!

Josh was really helpful with narrowing down my choices on the vehicles, very informative about car product and performance, keep me up to date about the process and what had to be done from start to finish. I will definitely recommend him to any friends or family that wants to get a Subaru.

Josh was awesome. He saw I really wanted the car but also saw I was nervous about the purchase. But made me feel incredibly comfortable through out the buying process. If I had to go back and buy another car Josh would be my guy. Servco subaru probably one of the best dealerships I’ve been to buy a car.

Kelli who helped us in the past is always very efficient with little wait time for us. Even when there is not enough help, she moves fast and is still courteous and efficient. What a gal! We think she is special.

Military friendly, helpful throughout the entire car purchasing experience, and provides confidence in helping you choose the right car. Thank you Jarrod for your assistance, and thank you Servco Subaru!

Love my new Subaru 2016 Impreza Sport Hatchback! My sales person Shane was very knowledgable in explaining all of the safety/​car features and helped me confidently choose the car that I love and own today (without any pressure). Sales Manager Kevin: understood my financial needs and helped me get a great monthly that I can afford.

The Servco Subaru Honolulu team went above and beyond for my husband and I. Right when we stepped on the lot Shane, the Subaru dealer was spectacular. He is a very nice guy, extremely knowledgable and he doesn’t try to trick you. He is genuine and truly wants to help you find the car of your dreams. With every step of the process he was very helpful, always available and answered all of my annoying questions. I love love love my Subaru Forester XT 2016. My car is super spacious, fast (turbo), really nice interior and sounds, and love the sporty look. I can’t say enough good things about Shane and the team, they are great people who do their job very well but really care for the customer. Shane spoke with us and answered questions during his vacation off island and took time to help me fix a scratch that I got on my car! That jut doesn’t happen normally. He is the real deal. We will deff be coming back for my husbands car in a few years. Thank you Shane and Servo Subaru!

Lauren Kimura, Santiago Dominici, Richard Campbell and Bryson Higa were all very helpful in explaining everything to me regarding my car of interest and each played a big role in helping me understand everything from physical aspects of the vehicle to financial advising while keeping my best interests in mind. I have never received such great service from any dealership! Best dealership experience I have ever had! Your dealership has such an excellent and amazing team! You are very lucky to have such wonderful personel working at this dealership! I would recommend every single one of them to everyone I know!

Just bought a 2016 WRX from these guys. Josh Yafuso was awesome and walked me through every step of the way, answering emails, calls, and texts in a very timely and professional manner. The manager Bryson Higa was extremely polite and professional and was very thorough in explaining any add ons they offered. I’d also like to thank Brandon Kamigaki for providing awesome service! If you’re looking to buy a car definitely check them out!

This review pertains to the service department. I hope a Servco executive sees this review and takes a minute to read it. Try calling the service department to get an appointment. The phone only goes to a voicemail. I left two messages and no one ever calls back, ever. Not sure if you are supposed to just call the person who sold the car to you and tell him to walk over to a service department employee and have them call you or what, but this is just lousy. Please someone at Servco management, during regular business hours, call the service department here, you can never get a hold of someone. Leave a message, no one will ever call you back. Not sure if this is poor management at this Subaru dealership, extreme under staffing in the service area, or just service department employees that do not care.
If you are thinking about buying a Subaru, keep this in mind. Try calling the service department before you buy because this is what you will need to deal with when you need service.

I have been coming to Servco Subaru for several years for service.
This time, I brought my 2006 Legacy in to fix my A/​C. There was a clicking sound under the dashboard after the car was turned off, which lasted for about 30 – 40 seconds. To diagnose the problem, I would have to pay a $ 115 diagnostic fee to find out the cause and how to fix the problem.
A few hours later, I called back to learn if the problem was found. I was told that the problem was fixed by reprogramming the A/​C. I came in to pick up the car and pay whatever it took to find and fix the problem.
Kelli told me that there was no charge for the service. In addition, they washed my car which got pretty dirty after all the rain that we had; I could not recognize my clean car in the lot! Thank you Servco Subaru for no cost service and car wash!

We were looking for a car because mine was breaking down. We came here and looked and wanted to look at all our options. We went up to Tony group and were very disappointed. They didn’t want to work a deal with us, their loss! So we came back to Subaru! Lauren was very knowledgeable and quick. We got the car we wanted and they took my broken car. We are very happy!

I liked my 2013 XV Crosstrek so much that I went in to trade it for a new 2015 model. No kidding! Easy sale to a satisfied customer, right?
Although I did wind-​up purchasing a new model, BE ADVISED: Kelly Blue Book values mean nothing to Servco Subaru. According to them, the Kelly Blue values have a mysterious «adjustment» in addition to the zip-​code allowance made by KBB. The trade-​in amount that I settled for was over $ 2,000 LESS than the LOW KBB trade-​in allowance. I guess that’s the price we pay here in Hawaii when there is NO competition. Kind of makes their marketing line that Subaru has the highest trade-​in value kind of worthless, huh.
Still, like the car.

First I am kind of hesitant to come back here for the second time due to the fact that our first trip of looking to buy a car here was bad and ugly BUT I said hey, why don’t we give them another shot. So a week ago or so me and my husband went to go look for Subaru WRX. We went inside to go see or ask for a sales consultant to help us and boom right when we went inside a sales consultant approach and right away help us, his name is Jarrod. Awesome sales consultant, he ask what are we looking for to buy and look at the inventory right away. We didn’t think that we be able to afford to buy and get a Subaru WRX but we did with Jarrod’s help, we are able to buy and get our first Subaru.
Delivery of the car: We had to wait for the car to be released out of the port, it took a little bit long but in the end we get our car and everything was all worth the wait.
Overall I giving this dealership a four star due to the fact that our first time coming here wasn’t that great but giving it a second shot help us buy our first Subaru. From sales to finance was really quick process the people that help us were really nice and professional.

I have experience dealing with both the sales and service departments of this stealership. I purchased my 2015 WRX here. It’s an awesome car but the situations following my purchase were an absolute nightmare.
Sales:
Textbook stuff here. They’ll pitch you a super high price and continue to fight and reinforce the fact that the price can not be changed. The one thing that I noticed is that they are VERY and I mean VERY adamant in trying to keep the retail price exactly where it starts. I came out with a deal I was happy with, but it took about 2 hours of heckling.
Service:
Ah, stealership stuff here. I was unfortunate enough to get into an accident shortly after I bought my car, but the damage was all superficial and done to the passenger side of the car. A few days later, my motor magically blew up and I attempted to make a warranty claim. My warranty claim was denied because they said I was «driving the car too hard.» Stealerships seems to always use this reasoning. Then they quoted me $ 14,000 for a brand new longblock and expected me to be able to pull that money out of my arse even though I just bought the car 1 – 2 months prior. If I had that kind of money to blow, I would’ve just got the STI. Long story long, they managed to pin the motor as related to my accident, and insurance ended up paying for the repairs. I got my car back with the new motor, and I was very disappointed. Shop rags were left inside my car, my rear headrest was removed and laying on the floor, my coolant was overfilled, my oil was overfilled, several fins on my intercooler were bent and my washer fluid reservoir was completely empty. To top things off, they left the car outside the entire month they had it, so it was absolutely filthy. There is also a pretty good scuff on my side skirt I’m assuming one of the techs stepped on. All in all, it looked like they had zero care for the vehicle or the customer.

If I can give a zero I would!!! What a bunch of jerks and lazy service advisors! I just brought in my 2015 red wrx to see if then can fix my driver side window due to it being stuck on safety mode, I must admit at first they were all nice, they tried to reprogram it on the lot and they were explaining things. Then they realized they had to write it up and bring it in he main shop because it’s not something they can do in the lot. That’s when they started making excuses about needing to schedule it next month and they can’t take 30 to 40 minutes to open a door panel and just inspect the switch or motor! KEEP IN MIND THEY WILL PROBABLY NOT GONNA HAVE THE PART IN STOCK SO THE LEAST THEY COULD HAVE DONE IS JUST INSPECTED IT AND ORDERED THE PART!!! But no they said that THEY are stuck on big jobs! SO JUST BECAUSE MY CAR IS UNDER FACTORY WARRANTY AND I DONT HAVE TO PAY FOR NOTHING ITS NOT CONSIDERED OF ANY IMPORTANCE!!!
Wow so they only want to work on customers that they suckered on paying for outrageous repairs!!! Seriously is this the kind of service we deserve because we are UNDER FACTORY WARRANTY!!! By the way I was helped by a white man with a tattoo sleeve on his right arm and was wearing a red shirt!
I WILL MAKE SURE I TELL EVERYONE THAT I KNOW HOW THIS SERVICE DEPARTMENT IS! AND NOT CONSIDER GETTING THEIR CARS FIXED THERE OR SERVICE BECAUSE ALL THEY CARE ABOUT IS CASH MONEY JOBS!!!
Here is an advice to the guy that gave ME ALL of this shitty experience, if you just took the time to write my car up and have someone inspect it I would have been happy to give your service department 5stars and also because this island has a lot of people building subarus I would have told them to come see you and your service department, but since you want to be lazy and tell me that my car is not important enough like the BIG JOBS in your shop i will make sure people knows about your service and your service department!!!

I recently bought a 2015 Subaru WRX STi Limited from there. I cannot express into words how helpful the staff there was, especially Lauren! When I say going above and beyond, she really did to get me into this car! She was very kind, very knowledgeable, and NOT A SINGLE person there was pushy about anything! Mike there helped out immensely! I was extremely surprised and thankful for the professionalism and hospitality at SERVCO Subaru. If ANYONE is interested in buying a car, I HIGHLY recommend checking them out FIRST! You won’t be disappointed!

With my friend who is purchasing a 2015 BRZ. Lauren is the sales woman and was very knowledgable and helpful. I would highly recommend her. She gave a great trade in value for my friends Toyota Tacoma. The test drive and walk through of the vehicle was great and she explained everything very clearly.
All in all, the environment at servco subaru was really relaxed and we didn’t feel pressured at all about anything.
Highly recommended place to buy!

Kelani is great… walked in picked what i wanted, test drove, handed over my bank check, signed the purchase order… and the next day took home my new 2015 Subaru WRX.
Super easy experience!