StorQuest Self Storage

Justin Jenkins, helped me a lot. He was so flexible and efficient.

I’ve been a customer there over a year now. Prices are slightly reasonable, and if you’re lucky you get front side parking. I’ve never missed a payment always on time, and I feel i would have been part of the STORQUEST Ohana by now. Every time i go there I feel the lady in the office (with the cheetah designed tattoo on her shoulder/​arm) has an attitude or seems super grouchy every single time I go there. She never smiles when i smile at her, not so helpful and not very good customer service.
Just last week my husband and I had went there to put some stuff away. As soon as we walked in the room reeked of paint and chemicals. I felt super bad for the guy panting he didn’t even have a masks on. (which i want to note that he has EXCELLENT customer service every time we come in, very helpful and always making conversation with us, making us feel welcomed) Anyways My husband felt sick as soon as we got to our unit. So when we were done my husband spoke to the lady in the office (the same lady with the cheetah designed tattoo on her shoulder/​arm). She gave him an attitude and telling him to call the outline. She really isn’t very friendly I’m surprised she is even still holding a job with interaction with customers, no offense but when I go some place I want to feel like I can trust people and feel welcomed. I don’t think people want to come to a place they pay EVERY month and get treated with discomfort and disrespect, I know i don’t. Anyways I called the hotline and STILL waiting for them to call me back. Very disappointing TOO!
With that being said the only reason why I give them 2 stars is, 1 the guy with the EXCELLENT customer service, wish i knew his name he’s darkish, looks Marseilles or Micronesian or maybe even Samoan not quite sure (the same guy that was painting the floors). but he’s defiantly great! 5 stars for him. And 2^nd the location is great, we live in Kalihi and its right down the road from our home.

Very friendly personable staff (Adolfo). Was very prompt and answered all my questions about self storage as this is the first time I’m owning one. Gave me a tour of the facility and wasn’t pressured or rushed to pick one right away.
Prices are great as well compared to other locations nearby like hipac and Ohana etc.
Go to Storquest, you’ll see what I’m talking about

Storquest had us move from the Kawaiahao St site to Umi St. (Renovations) and everything went really great. Got a comparable size unit for less $, it’s cleaner, and has easier access. The Manager’s Michelle & Leilani gave us excellent service and driver Greg went far beyond his duty with the move. Mahalo again everyone!