T&C Surf Designs

Went in the day before Christmas Eve and bought a penny board (the big one) and a trick skateboard for my boys and spent over $ 300. The promo for the penny board was a free hat. They said it was all out. Well they should’ve compensated it with something else even tho they had the promo offer sign. No sticker or anything. Went to HIC in mililani bought another penny board and a skateboard they also had a promo for the free penny hat plus they had 20% off in the penny board and they gave us a penny custom sticker for the board. Awesome and friendly service… check out other surf shops before spending money on T&C…you might find better deals with little freebies

For my daughter’s birthday, she wanted a Nixon watch. Walked into several stores… Either they had a small selection or no selection at all. Walked into T&C and they had the largest selection of watches. We were greeted right away by a young gentleman. He helped my daughter pick out her watch. She chose the gold one. He directed us to the cashier and also told us that we can get it fitted! Perfect!
The cashier rang us up and in a monotone voice, told us that we cannot return it once we get it sized. Okay… That’s understandable. She gave me my receipt and again in a monotone voice told me to, ‘sign here’. She gave me my receipt and told my daughter to wait on the side for someone to fit her.
While waiting, I observed a young gentleman purchasing a shirt. All of a sudden, her voice had many tones and thanked him for purchasing his one t-​shirt.
The person who fitted my daughter’s watch was excellent. Very patient, very careful and ensured she was happy with the fit. I told her that make sure it fits because ‘we can’t return it’! He said that if she finds that the watch is too lose or too tight, she can always bring it back for an adjustment! Great!
I would have given 5 stars, but was disappointed with the cashier.

It’s not often one would write a review on a retail store, let alone one in Ala Moana Shopping center. But after one quick (somewhat rushed) errand at the T&C Surf Shop in Ala Moana, I walked out feeling extremely impressed with the service I received.
I was on the hunt for some fins, not for surfing but for diving for underwater/​surf photography so I needed something with functionality and comfort. I roamed through other surf shops in the mall, striking up conversation with the sales clerks to make the best decision on a purchase. T&C was my last stop, and I immediately felt impressed by the large amount of fins they had in stock and on top of that, they actually had my size! (I’m a small girl, so finding something of my size is always a struggle.)
I normally don’t like being constantly asked if I need help while shopping, and I was in a rush that day so I just wanted to quickly choose a fin and head out. But Kekai (one of the sales clerks) swooped in with ease and seriously helped me beyond what I was looking for! He knew the right questions to ask to get a better understanding on what I was looking for vs. what I needed. On top of that, he brought out Lester, one of the other sales clerks, to talk more about and give me tips on underwater/​surf photography. I came back a second time to find a leash for my underwater camera, and again walked out with such great service from Lester. Lester truly went above and beyond with his help. It was also a busy day in the store so I appreciated that he took his time to really help me out as opposed to rushing me to get the sale.
Lester & Kekai did such a great job with helping me find the best gear versus just trying to make a sale. You don’t get that very often in retail, nor do you find very many sales clerks that actually know their products. Thanks to you both for your time and your kokua! I will definitely be frequenting this shop now!

Super friendly staff and knowledgeable about their products! And I always get surfboard wax here. It’s always been my local surf shop for board shorts, socks and skateboards!

I thought this was a great store. There is a huge amount of stock across a wide range of merchandise, focused (of course) on island and beach living. The staff is very friendly, helpful, and knowledgeable about what they sell.

Top of the line service and products! The crew ALWAYS greets me when I come in… more than once! I always get a «thank you» at the door when I leave too. The staff is knowledgeable and friendly and always has the time to talk story to this surfer dude! There seems to be an endless array of promotions every month, so you gotta go there 1^st before you buy surf gear anywhere else. To my surprise, they had the highly coveted Hydroflask water bottles in all colors and styles! I bought 3 so far. They are a little cheaper on Amazon, but I am a loyal T&C customer… buy Hawaii 1^st, right?! I also noticed they support local brands like Oahu Grown and Defend Hawaii. Cool! They buy Hawaii 1^st too! I will always be a T&C Surf Shop advocate!

great customer service and friendly staff. They went the extra mile to find the right size fins for me.

Good shirts. My favorite shirt «I Not Late… I Stay On Hawaiian Time». Available I Men’s and Women’s in multiple colors and tank tops too! Upstairs near the Longs Drugs (Ewa Wing) side of the mall.

Town & Country (T&C) brings back warm memories of the inauspicious beginnings of this brand. I remember going to the original shack in Pearl City and buying boardshorts and t-​shirts before surfwear became so commercialized. The name stems from Pearl City being in the center of the island: You go south to Town (Honolulu), and you go over the mountains and you are in the Country (Hale’iwa).
On this latest visit I bought a t-​shirt w/​their original logo. I was even more stoked when I found out buy two, get ½ off the second one. It worked out to $ 15/​shirt which I thought was a good deal.
T&C is a must stop for me when I come home. I love the unique prints you can only get in Hawaii.

Man what a great shop!
Buying T&C straight from the source and It was a great store good people and good prices!
Can’t wait to return!
Aloha

Kudos to Jan who made it such a great transaction! I purchased several tshirts from Town & Country and had a problem with one of them. We took them back to T&C and they exchanged it with no questions asked!
Excellent prices (especially the sale stuff!) and super helpful employees! I’m a fan!
Mahalos!

Good selection of clothes, i’m a fan of the T shirts and prices are pretty decent too.
There’s also a variety of boards to choose from. I try to stop by here when I’m in Oahu, too bad theres no Maui shop

DAT was really cool and helpful when I was in here a few months ago. He seems very energetic and willing to help. I hardly go to Ala Mo but if I do and end up going to T&C I would definitely have to go and see DAT. He has so much energy and it seems like he loves his job.

Like the new store renovations. Just had to go in to buy wax. Fast service and no line at cashier.

Just been to T&C Ala Moana to get a new board and they rock!
I stopped by last week to check out some options and the lady working there was super nice and just had overall good vibes,
Today I got helped out by a couple guys and the good vibes continued. Thanks T&C!

Went on a little shopping for Memorial Day and the BF needed new slippers… so we headed to T&C which is usually his go to spot since they have a large variety.
Variety… indeed. Reef, Volcom, Quiksilver, Oneil, Rip Curl… and I can’t remember the rest. He found a nice but simple pair of black Volcom slippers for $ 20! Very reasonably priced.
They also sell an array of other items for both men and women: shorts, swim suits, board shorts, t shirts, tank tops, collar shirts, sandals, sunglasses, skate boards, surf boards, back packs, bags, etc…
Staff was nice. No one helped us while we shopped… and we didn’t get a greeting up entering or a «hey how’s it going»… but the guy and girl who checked us out at the register were both super nice.
The store is clean and well kept… third floor of Ala Moana near Sears.

Town & Country at Ala Moana Center just had their grand opening today after renovating. It was pretty hard to miss. While my wife was shopping next door, I heard some music playing with a good beat, and discovered two women go-​go dancing in the window of this store. So, my daughter and I decided to go in and see what the deal was. A DJ was set up playing some dance music and the selection of stuff was impressive. Lots of clothes, including surf shorts, t-​shirts, and of course surf boards and body boards. My daughter’s been needing a new pair of fins for body boarding ever since some «floatable» ones sank to the bottom of the ocean about a month ago. We went to the back of the store, and a friendly, helpful man helped her pick out a pair of «Kicks» that were pink and just about perfect for her. Since they were a bit loose, we bought her a pair of water socks, and then they fit perfectly. Since they were celebrating their grand opening, she got to play a little game where she won a wrist band and a bandanna. A bonus was that one of the sales counselors had been my daughter’s after school care teacher, and my daughter was very excited to see her. My daughter was so happy with the experience; I got to be «hero» for the day! Now, we pray for the summer swell!

Product wise, the store is top notch… Customer service wise, they need work. Every time I go in there, all the workers are bunched up talking about something and not doing their jobs. They do greet in a timely matter but that’s about it… I guess that’s what happens when you hire a lot of young adults just starting in the work force. The managers are on it and always trying their best to provide great customer service.
FYI: Return policy is 14 days…

This is probably the official (or unofficial for all I know) store for Town & Country Surf Shop and hands down offers the best selection when it comes to the chain. I have been thoroughly impressed by not only the selection, but the service too, and the prices are quite reasonable too!
Located on the third floor near the Sears end, it’s quite convenient to just grab and go with parking on the third floor. The store is attractive and offers a great selection of apparel and surf/​swimwear/​skate gear. Let’s face it, the T&C logo shirts are a great gift!
On the downside, come holiday season (such as the time when this review is being written), the selection can be a little thin for the popular items so you might be better served by some of the smaller locations!