The UPS Store

This UPS store is fast, friendly, and convenient. I drop off all my Amazon returns here, and they have been consistently friendly, professional, and more importantly efficient.

This UPS location is absolutely fabulous. The manager, staff, equipment and services are all I need to manage my mail and paperwork. The location is perfect because it is right off H1, completely away from the traffic. They have mail boxes and mail services that make life so much easier. Unlike a PO box, you have a physical address for packages and important documents. I am 100% happy with the staff at this location.

I needed to get a notary done fast and most places I called were either unavailable or closed before I could get there. Including another UPS. I called this store and they had someone there till 7. Parking was a little tough as it’s shared with Assagio and Lanikai Juice; but it’s tolerable. When I came there were two people in front of me but the staff acknowledged me and told me they’ll be right with me (which I appreciate at any business)
The Notary was very professional and got me in and out in about 10 minutes. I would definitely come back here for future services.

I receive my mail at this store and am very pleased by the service. Occasionally, I ship to the outer island and find their service to be the BEST! I read a couple of negative reviews here and really cannot understand how that could be. I find all the people who work here to be helpful, friendly and that they really go the extra mile. I have used their printing service and was pleased with the results. Someone complained bout the price being higher than online prices, but you are paying for service. Nothing is free — UPS Kahala has to pay the payroll of all their employees — They cannot match the online price. I also like the ability to make arrangement to use the copiers after hours.

Fast and convenient. Brandon was both courteous and professional. Great little UPS store. Go at «off hours» for best parking.

Convenient since they’re open on Sunday’s 10 – 3 for last minute people like me. Excellent service, and just a heads up it costs $ 1.05 for tape service (sometimes.most times I just end up keeping the box unsealed and forget about it)
Lots of parking since it’s by assagios bistro and Lanikai juice.

For the lazy…
I’ve shipped here on several occasions before. Always using their cheapest options, USPS.
Of all the times before, I’ve dealt with a couple different guys who were extremely helpful in getting all the options, cheapest rates out there for me to make my best decision.
On this last occasion, this Lady helped me ship, what will be my last package from here. It was a small box going internationally.
I asked for the cheapest possible rate and she gave me a whomping $ 91 with USPS Priority Mail. As I am a bit accustomed to different shipping methods, I knew that first class is the cheapest. Of which I asked «What about First Class?»
She replied, «it’s $ 40 but you don’t get a tracking number.»
«You don’t think a $ 50 savings is worth mentioning?
Anyways, I continued to ship it out. But my curiousity got the best of me. I looked up the exact rate at the USPS shippment calculator at all the same specifications, and it turns out it was only $ 21 online.
Sunnofabish.
Just go to the Post Office.

The people are always super helpful when I go in here and always come up with solutions for me. They get busy, yes… but cant help that. Once it is your turn, they take the time that you need. Great store.

I’ve been to this store 2 times. Most recently this weekend. The staff were very inattentive– when I asked a few questions about packing and shipping my package the clerk was rude and condescending– she said she was a trained packer and that I shouldn’t be asking her questions about packing. I felt very uneasy as I was sending a package that was very delicate and easily breakable. She rudely then added that is why I should buy insurance.
Both of my experiences are fairly consistent– rude, dismissive, condescending. I won’t be back to this store.

Had to run in today to get a paper signed by a notary and fax a sheet long distance. Parking lot was full but I landed a spot. The manager, Jody, was super nice. Glad I don’t have to get this done often, it was $ 7 to do these 2 things done.

Excellent store to do safe deposits to your USAA account. Please, avoid the franchise in 96 814.

Super nice staff to show you what to do if you’re clueless… like ME! ;) made my way in there today with just one person ahead of me, told them I needed to get one copy off my flash drive, they didn’t even charge me to use my flash drive like another ups location did! So made my one copy from .pdf it was just $ 0.10 :) save $$$ here! Super awesome experience and I will be back for future copies!
Update: been here least 8 times since my review and each time has been a real pleasant visit from photocopying to notaries!
I like the staff and if you’re lucky you’ll score good parking too.
Right next door to Lanikai Juice.

When I need business cards this is my goto shop. The price and service is unbeatable. The process is very easy, and for those less tech savvy the employees there very accommodating.
The cards are done fairly fast depending upon how busy they are at the time. I have gotten them on a same day turnover occasionally! Highly recommend them!

Down to earth employees who made my experience pleasant.

Quick Read: (1) A clean store with an extremely friendly and helpful staff. (2) A secure and convenient facility to receive private mail and packages if you live or work in the Waialae/​Kahala/​Aina Haina area. (3) The store stocks a wide variety of packing materials (boxes, tape, packing popcorn form, etc) and will assist you in packing. The staff is especially skilled at packing odd shaped items. (4) A copy machine and computers are available. (5) The store also features on-​line printing services which allow you to design and print catalogs, manuals, newsletters, business cards, etc. (6) Parking is adequate. (7) And the store is locally owned and operated — yes, although UPS is a multinational freight company, the stores are franchised.
Additional:
STAFF: Friendly and helpful to the max. A previous reviewer commented that, being shy, she always tried (unsuccessfully) to sneak into the store without being greeted. It cannot be done. You will always be greeted with a smile.
PARKING: The lot is small and is shared with Lanikai Juice and Asagio’s, yet I’ve never had trouble finding a place to park. But parking may require patience at certain times of the day and year. The entrance is on Kilauea and the exit on Waialae. It’s one way, so take care. Impatient drivers sometimes enter from the Waialae side. If you wish to leave the lot and go to Kahala Mall via Kilauea you need to cross two lanes on Waialae to get to the left turn lanes. This can sometimes take a while because traffic often backs up at the traffic light. It’s often quicker get into the first lane and make a right onto Kilauea, travel a half block mauka, make a legal U turn and then proceed to the mall that way.
SUMMARY: A convenient, locally owned UPS store, offering friendly and helpful service, with easy access from all directions. You might need to be patient with the parking so 4 stars instead of 5. Works for me.

Very helpful. I had a lot of gifts to mail to different places and Jon there helped me choose sizes and type of package to use. It was not a zoo there being so close to Christmas. Plus i saved 20 bucks going through them and not usps!

I have nothing but WONDERFUL things to say about Jodi and her staff!
I’m a shy person by nature and I always try to sneak into the UPS Store (Waialae Avenue) undetected but without fail I’m always greeted by Jodi and her staff — some of whom know me by name.
For those uninitiated people such as myself 24-​months ago, one of the services that this UPS Store offers are PO boxes. However, unlike the traditional PO boxes offered by the United States Postal Service, the UPS Store includes additional and valuable services such as: Delivery signature confirmation and email notification.
If you’re a security conscious person like myself who fears their packages being stolen off their doorstep, the UPS Store is an EXCELLENT option. Fortunately for me, this particular store is located a few minutes from our house which makes it very convenient but for those who are not so fortunate, this location is open 7-​days a week until 7pm (shorter hours on the weekends).
Additionally, after hours the store is locked for security purposes but customers can purchase an after-​hours key for a very minimal cost to access their boxes outside of store hours.

Awesome service and prices. I needed to fax a document. I guess some people still require fax. I went to Kinkos and it was going to cost me over $ 20 to fax with them. I went to UPS store in Kahala and it only cost $ 6. UPS store is closer to my house than Kinkos too. The next company that requires me to fax them documents I will be going to the UPS Store.

While I don’t normally use the UPS Store for my shipping and mailing needs, I located this UPS Store across the street from Kahala Mall. They are located at the Assiago Square, next to Nails La Vie and Lanikai Juice. I know that UPS delivers, so it makes sense to use them when you need to. They have pretty good arrangement of products and services to choose from. Whether you are there to ship something to someone or receiving something, the UPS Store has got you covered. I found myself here in need of shipping something fragile to friends on the mainland. While I usually trust my stuff with the United States Postal Service, I needed that extra protection that the postal service does not often have.
The service was fast and dependable. While I know that the Postal Service is awesome too, I found that the UPS is great too. The downside of it is that they cost about double for what I would normally use with the US Postal Service. The facilities here were somewhat disorganized, but I’m sure they were undergoing some renovations at the time, so that’s cool. There are friendly staff who helped me with my purchase that afternoon and that’s pretty awesome. They’re exactly just like the United States Post Office and Fed Express — which all of them are delivery services for a fee. They will get your item (s) to wherever you would need to go to, with professionalism and quickness like you would never believe.
I didn’t know they had notary services here at the UPS store. I always thought that the notary services were more for banks and other financial institutions. That’s gold. *thumbs up*
A+

Fast, clean and friendly but little $$