U-Haul Moving & Storage of Honolulu

Horrible customer service. Rude. When returned vehicle they said go outside, someone else checks in the trucks. My wife and her friend waited outside for 10 minutes without being acknowledged. I had to drive and make the guy pay attention. Then they tried scamming my friend into more money saying she is going to use more than 75 miles. She only used 50 miles!!! And that cause there an accident and we had to reroute. Horrible people will not come back.

Horrible customer service! No one even said hello to us ! They say pre check to avoid waiting so long but I was supposed to pick up at 1 it’s now 1:11 I’ve been waiting for a long *beep* time !

This is my go-​to location for storage and truck rentals. I’ve had some belongings stored here for four years now and it’s been clean, convenient and fairly hassle-​free. The only issue I’ve really had is when calling in to make a payment — I’d rather speak to a local rep., but most times I get sent to a mainland rep via the automated service.
Truck rentals are affordable and are provided in good condition so you’re not worrying if the truck will make it up the hill to your house.
All in all, a good place to rent.

Rodney and his team are absolutely fabulous! They have outstanding customer service and that is so rare these days!!! We have rented more than a few times from them, and each time they have given us 100% satisfaction.

Good customer service from the workers. Back in November 2014, I needed a moving truck. As with all vehicle rentals, my moving truck was beat up but worked well. Before returning, I put more gas in than I started out with. Not sure if I get store credit or some kind of credit. If not, then I’ll lose out. I tried calling the manager, «Rodney,» but he didn’t answer. Meanwhile, the friends that helped me move are having lunch at my expense. So I had to leave. I left several messages on the manager’s office phone and business cellphone. He didn’t return my call. So much for being a returning customer. This place lost my business. I don’t recommend this place for the simple fact that the manager doesn’t provide customer service — only his employees do that.

I called this store on a Saturday and made a reservation for the following Monday. The gentleman I spoke with was very nice and making the reservation was easy.
Once we arrived, we parked in the lot to get our truck. Everything went very smooth. We parked our car on the side of the street. Since it was Sunday, there was ample parking. Our truck was very clean, keys were inside, and there weren’t too m any things not already marked on our paperwork.
We ran our errands, added a little gas, and dropped the truck back off. The location was very easy to find. The people who helped us were awesome and nice.

Worst place ever! Don’t go! The truck wasn’t 7 ft tall, no electric lift, over priced, they wouldn’t remove the Dollie and blanket from the truck which got in the way, it stalled twice on us and we had to call for help, and to top if off I left a personal item in the truck which I called about the next day and the day after that — no calls back. I finally get in touch with them a week later and they say sorry you should have called we don’t have it. Awful customer service!

We have had our stuff stored there for almost 6 months and TWICE their system has messed up payments. The first time they kept calling to say we were behind a payment and after i made another payment they tell me that I had actually paid that month. They then asked if I wanted to just put the extra payment towards the next month and I said fine. This second time we got charged double plus a late fee and they asked the same question! When we told them no the manager had an attitude basically saying it was our banks fault. FOUR times we had to the store and he wouldnt even acknowledge us, which isnt surprising from the reviews ive read about him on Unilocal.The nice lady behind the counter was asking for his attention over and over as he kept helping all the other customers in line.really.he could of switched places with her. after all the GENERAL MANAGER should handle these issues. Supposedly he refunded our money today and charged us again for the correct amount. Honestly, we should have gotten that money back and not had to pay anything for this month with this huge inconvenience. I do not recommend this Uhaul to anyone on the island for storage.

Not a very pleasant experience. I reserved my truck to be picked up at 6 pm. I get there at 5:50 pm and the store was closed. I made the reservations online. When I arrived at the location, I found out that the working hours are not the same everyday and they differs from those posted on the U-​Haul website and on this website as well. That is just unacceptable. **I recommend that the working hours be updated through all means and also, fixing working ours to be the same every day except for Sundays would be nice.

The staff is super personable and helpful.
They have always accommodated my unique needs. Rodney, the franchise owner is a great guy and has a good team. The only concern I have is that it takes a minute when you are there to check in, register for car and /​or check out and pay. To hell with that you can go online and pre-​register your info prior to checking in at their office.
And a second booboo is because there are constantly servicing customers, they can’t really answer the phone. So it’s best to speak with mainland operator to get info.
Other than that, the team is always, always friendly and supportive of their customers’ needs.

Moving can be a hassle especially if you do not have the right vehicle to help move all your furniture & goodies.
Uhaul truck rental can save the day!
I reserved my truck online & when I went in to pick it up it was prepped & ready. The worker went over the contract with me & next thing I did a walk-​through of the truck to make sure there was dents/​scratches there prior to me using it. After that I was given the keys & out the door. My process of getting a rental truck went smooth. Same with returning the truck as well. Super fast & some from one of them portable iPhones converted into a scanner thing.
I rented a pick-​up truck & my grand total came to less than $ 50 for 2 hours. You are charged for the use of the truck + $ 0.79 per mile. You are responsible to fill the gas tank. And there are extra goodies like protection for the rental if you want it for $ 10. Good thing about this place, no car insurance is needed to show when renting a truck.

The customer service here is horrible. Prison guards are nicer than this Ahole. Victor was his name.

Love these guys customer service is top notch, I’ll recommend uhaul to all my military brothers and sister. Also they give military discount on storage.

My review is for the hitch installation services. My sister bought my hitch from this location and I thought my boyfriend could install it. We later decided we should get it professionally installed on my CT200h. I called and was able to make my appointment the same day, which was great! Their shop was a little hard to find, but that’s because I’m totally unfamiliar with the area. They set up my hitch in about 30 minutes and I proceeded to the register. This is where I had my guard up.
He rung me up and said he would only charge me for the labor (because I seem like a nice lady and I bought the hitch with U-​Haul). I thought, what else would you charge me for other than the labor? I bought the $ 5 insurance because, well, why wouldn’t you?! It covers rust and hitch damage, and they’ll replace it! Anyway, he said the total with the insurance would be about $ 70. I was drawn back by that because when I ordered my hitch online (with in-​store pickup), the hitch installation price said $ 32.50 and it even gave a hitch installation online discount of $ 10.00 (I didn’t nag about this because I didn’t install it right away, but that shouldn’t really matter). I even talked to a U-​Haul representative online asking them about prices and he said it would be about $ 60, I told him about the $ 32.50 and he said it would cost $ 60 if it took an hour, $ 30 if it took 30 minutes.
1) So I told the guy that rang me up all this and he said, «Oh, really? Okay I can do that for you». I actually said $ 34, but he corrected me and said it was $ 32. I dont know if that was just the company trying to make an extra few bucks, or the worker trying to get more money because I was a girl that doesn’t know about these kinds of stuff, or if he really thought he was hooking me up with a great deal.
2) There was a different man that drove my car up and down the ramp. After he drove my car down I was told to go pay, but HE LEFT MY KEY IN THE CAR. Maybe I’m over reacting but I feel that lacks professionalism to not hand the key back over to the owner. After I was checked out I thought I would go out and he would give my key but I looked inside, my windows were rolled halfway down and there is my key on the passenger seat.
3) Also, while I was getting rung up, the phone kept ringing and ringing and no one would answer it. There was a woman and another man in the room and they just let it ring. I’m not sure if only the manager answers the phone or what, but that was just an odd sight.
I was so happy with the speedy installation of my hitch, but these issues just threw me off. Three stars is good enough. Like with any place, be sure to do your research because I’m glad I did. Saving about $ 30 bucks is a lot to me!

Very friendly and helpful staff. Truck was in great shape, which made moving less stressful.

I needed to rent a truck for a move over the weekend. I picked up the truck at 9 On a Saturday with little to no delay and dropped it off the next day at 9 again with little waiting. The truck was new and clean. I’m not really sure what else you would want from a place like this. Seemed professional enough for a truck rental place.

I recently made a reservation at the U-​Haul Center of Hawaii at 2722 Kilihau St. and I am very disappointed by my experience. It was probably the worst experience not just with U-​Haul, but possibly ever.
Upon arrival no one greeted me or even bothered to look up at me. There were two Caucasian men behind the counter, I believe their names were Virgil and Mark (based on overhearing a conversation and a name tag). Neither one of them said anything instead they just kept on working on what whatever they were doing. Finally after probably 3 – 4 minutes of standing there feeling stupid one of them looked up and asked what I wanted.
I told them I had a reservation. I gave them my name and Mark told me they didn’t have any trucks available at the moment and they also notified me that I was late in picking up the truck. Now, I will admit that I was a few hours late because I had a hard time finding a ride to the shop. Mark told me that my reservation had been canceled because I did not come on time. I asked him why no one called me to ask if I still needed the truck and what the grace period was.
While I was asking, Mark changed his tune and told me that the real reason they didn’t have a truck available is because someone hadn’t returned it when they should have, not because my reservations had been canceled and they gave away my truck.
Mark then informed me that his shift was over and he was going home. He handed me over to a younger Filipino man (whose name I didn’t get) instead of finding a resolution to my situation.
This young Filipino man told me there were no trucks available and I was out of luck. I told him that that’s not really a solution as I did have a reservation. At this point I was a little perturbed. He just kept saying there was nothing he could do. He did offer me a cargo van, but I needed to move some big things and I explained that a cargo van would not do me much good.
He asked if I wanted to call around to other storage places to see if they had any trucks available. I told him that he should call because it wasn’t my fault that there were no trucks available. I told him to go ahead and try to find me a truck, but I would need a ride to wherever he was calling as I got dropped off since I had assumed that I would be driving a truck off the lot. I said I could take a cab if U-​Haul was willing to reimburse me. He said they don’t do that and if I could find my own ride. I explained to him that it’s the middle of the day on a Friday and I had a hard enough time finding a ride down there. I was stuck at U-​Haul unless I took a truck off the lot or I got a ride home.
To his credit he did call around but he couldn’t find anything available. We were stuck at square one again. At this point I tried to call some of my friends to see if anyone had a big truck I could borrow or if I could get a ride home since I felt that the customer service was basically useless.
While I was outside, by some miracle, someone did return a truck and I was able to get the truck I needed. Luckily I stuck around for over an hour because if I had left when they told me nothing was available I would have definitely missed this vehicle.
Overall, this was an absolutely terrible experience from the time I walked in to the time I left. The employees really made me feel like I didn’t exist by not greeting me or even acknowledging me. If they had just said, «Hi» or even an «I’ll be with you in a second» it would have started everything on a completely different tenor. Then blaming me and holding a policy over my head which I was unaware of also didn’t help. Then they changed their story and said I wasn’t my fault it was someone else’s fault also made me feel like they didn’t care or try to take any responsibility. The last straw though was probably when the young Filipino man wanted me to call around or find my way home.
I definitely would not recommend this U-​Haul to anyone ever.

had to rent a van last week and decided to head over to u haul, got info from Jo Hudgins the manager there, price was fair, van was clean and new, everything explained in detail, (nice job) and they have express check in service now which is nice, just drop the keys and go. They also have lots of shipping and packing supplies if you need them and they also have storage there at this location. I’ll use them again