UPS Customer Center

UPS changing the right address to a wrong address for no reason. Then they deliver to the wrong address. Then I open an investigation and they screw up again by saying it was acknowledged as received by myself. They screw up left and right. Horrible service.

I love going to the UPS Customer Center! This place makes sending my UPS packages super easy! I can put all the info into the computer right there, they send an email for me both to myself and the person receiving the package, they are generally pretty quick and helpful. I will always go here rather than any other package shipping place.

«Your package was delivered today at 5:13pm. Package was left on the porch steps.»… My Fucking neighbor’s steps 2 Fucking houses away!!! UPS SUCKS!!! What makes it funny, was that my ass was home when the alleged delivery took place! The usual driver Is very good. But, every time he’s off or on vacation the back up driver pulls this shit!!! I seen birds deliver piles of shit in a more professional manner!!! If they weren’t watching porn in their UPS FUCKING SWAT TRUCKS, maybe they wouldn’t be getting shit on in fucking Unilocal.Shouldn’t be having a Fucking buffet lunch at the fucking Sizzler’s knowing you still got another 6 hours to fucking work!!!
UPS stands for: We Fucking Suck!!!
P. S. Enjoy the 3×5 glossy of my Fucking middle finger!!!

The worst company to ever work for! Supervisors do nothing but yell (Sean) and cut your paycheck. If I don’t get my back pay that they owe me I’m gonna make sure BBB here’s about this shady ass company!

I order a lot of things online and deal with USPS & UPS often with my packages. I find my dealings with USPS to be way smoother and would probably only use them but am stuck using UPS because of Tsum tsums and Disney Co. Damn them!
I recently had an order shipped to an old address by Disney using UPS. I noticed it the day of shipping and contacted both companies. The resolution was that I had called too early and that once in transit, I should call UPS back to change the destination address. After waiting a few days I called back; after holding for 1.5 hours I was told that it was impossible to change the final address on this package due to it being locked. I either had to have it delivered to the address on the package or to a facility. Oy ve, facility it was.
The facility is open Mon-​Fri only, 9 – 6. No weekends! It’s located near the airport. There’s not a ton of parking but signage is pretty good to direct you where to go. We were second in line but it still took a decent while. I don’t blame the workers; it just seems like an outdated system that needs some modernization. Once it was our turn, the lady went back and found my package pretty quickly. I think bring friendly helps. She seemed to appreciate my chit chatter and my preparedness. Make sure your ID address matches the package address or you can’t receive most packages.
I feel like this location needs a revamp and a more organized system to speed up the process; it’s also hard to get there in the given hours with life schedules but I can’t ask for much more for picking up my packages. My shipment was there, undamaged. I do though, wish UPS could be more consistent with their services as a whole.

If I could do a negative star review, I would. UPS is the worst ever company, especially in Hawaii, and im at the point where I will boycott any company that will use UPS as their primary shipping company. I ordered something during the black Friday weekend, and I still haven’t gotten my package and it’s the New years.
Because I live in a secured building, I requested that the package be delivered to the Makaloa street UPS store, and they didn’t honor my request and tried to deliver it to my place. And this was done twice to the same package. And then the delivery man, took it back to the warehouse, and had it shipped back to the sender.
On other occasions my boxes will state held by government officials, when it was actually on the truck, and he didn’t want to deliver it.

Service over the holidays is extremely frustrating. Erroneous tracking info that cannot be relied upon, revised delivery dates, and a host of other problems:
I am required to give UPS Honolulu at least one star because that is how the Unilocal system is set up. In reality, I would say that the service UPS provides easily earns minus five stars.
Saturday ¹²⁄₁₂: Ordered Gift Card from Amazon.
Sunday ¹²⁄₁₃: Amazon ships gift card to Honolulu via UPS 2^nd day delivery. Tracking Number 1Z05R1750233778948. Expected delivery date 16 December.
Wednesday ¹²⁄₁₆: UPS tracking data show package Out for Delivery. UPS truck stops at my residence twice throughout the day, but driver has no package for me. Later that evening, I check Amazon. Amazon has now changed the delivery date to the 18^th…
Thursday ¹²⁄₁₇: UPS tracking has been updated. Tracking now says parcel is on truck Out for Delivery. UPS truck stops five times on my block during the day. No package for me. I call UPS and their answer is that «you may or may not get a delivery today. We are really busy and are sorry we cannot help you more. Things are crazy here.» What? You get paid for that indifferent and sloppy attitude towards customer service?
Local news at ten shows video of UPS delivery driver throwing packages out the back of his truck, then walking around and kicking them. Professionalism (Heavy Sarcasm) at its finest. Go UPS!!!
Friday ¹²⁄₁₈: Nothing. No delivery, no tracking updates. Package has been in Honolulu since ¹²⁄₁₅.
Saturday ¹²⁄₁₉: UPS tracking data now shows package to be delivered on ¹²⁄₂₁. My end of year holiday has already been ruined because our gift exchange date was scheduled for today. I spend over two hours on the phone continually (127 times) redialing the main UPS facility in Honolulu. I am going to offer to physically go to their office to pick up my package. Am unable to get through due to constant busy signal
Sunday ¹²⁄₂₀: With zero notice, the UPS truck shows up at my home and delivers my package. This package was shipped 2^nd day air. It actually took one week from the time it was shipped until it reached my hands. I am not home at the time.
Later, my wife tells me that the driver (our regular one for the last ten years) apologized profusely to her. While nice, it was really not the driver’s fault that the front office management was a clusterf*ck as we used to say in the military. Our driver has been nothing but a very positive example of Hawaii the entire time that I have known him. A young kid with an Old Soul. Whoops! I must be getting to be one of those cranky Old Geezers. Our driver is a nice, polite 40 something year old who is most professional in all respects. He will be getting a new route soon, and I will be sad to see him go. I wish him much success.
There are some really good people working for UPS. Unfortunately, the management team has a very severe case of Cranial-​Rectal Inversion. Until they get THAT fixed — — - Minus five stars.

I had a package to be delivered over night to my business in Kailua Hawaii, I paid for over night air freight .
We waited for delivery but no body came from ups but when I went online to check status it says they tried to deliver but business was closed (big lie) I have a camera I can prof that they never came and also if they came how come the driver never left a note on the door!
And I called they said they are going to deliver today ¹²⁄₃. Here we go again I had my manager wait by the door from 6 am till 11am and he said no one came I went to check the status online .
Surprise same thing driver went but business is close I started to call customer service for UPS which was a big mistake, they were all giving me the run around.
At the end the driver came back and said he was lost! so he never went to the business and it was closed like they said online when you track your package.
So I am out $ 100 for overnight delivery which I never received and I had to pay for an employee of mine to set by the door waiting for something was never going to be delivered and had to deal with lies from UPS.
THE WORST SERVICES.

Why can’t they keep this location open on Saturdays for all the deliveries they fail to make. I know they’re not going to make the delivery when it’s supposed to arrive, so at least give us the option to take the terrible drive to this office so we can at least get what we ordered.

You could call literally 1,000,000,000 times and you WILL ALWAYS GET THE BUSY SIGNAL!
You guys dropped the ball this year — Fedex has delivered EVERYTHING ON TIME, EVERYTHING.
You guys, ground shipping is a week late, next day delivery, one day late.
We literally waited 14 hours today for this box –kept refreshing the tracking number — same thing — on truck for delivery — 9:10pm we refresh again and now its DELAYED!
Come on bruh, $ 250 shipping for next day delivery and the driver just decided «its late, Im going home!»
Corporate needs to crack down and see what the real problem is as Fedex has don’t everything right and we have had trouble with 4 packages from you guys this month.
Ridiculous.
Honolulu, HI, United States 12/​17/​2015 11:59 P.M. Destination Scan
12/​17/​2015 9:13 P.M. Due to operating conditions, your package may be delayed. /​Delivery will be rescheduled.
12/​17/​2015 9:21 A.M. Destination Scan
12/​17/​2015 8:13 A.M. Arrival Scan
Louisville, KY, United States 12/​17/​2015 4:18 A.M. Departure Scan
12/​17/​2015 12:51 A.M. Arrival Scan
Columbus, OH, United States 12/​16/​2015 11:49 P.M. Departure Scan
Newark, OH, United States 12/​16/​2015 8:35 P.M. Departure Scan
12/​16/​2015 7:59 P.M. Origin Scan
12/​16/​2015 6:42 P.M. Pickup Scan
United States 12/​16/​2015 9:58 P.M. Order Processed: Ready for UPS

Frustrating. Tracking info:
Monday ¹²⁄₁₄: Parcel arrives in Honolulu per UPS.
Tuesday ¹²⁄₁₅: Amazon changes date and notifies us that the parcel will be delivered anywhere from ¹²⁄₁₄ to ¹²⁄₁₈. We see the UPS truck on our street twice, but it doesn’t stop at our house. Okay, I get it.
Wednesday ¹²⁄₁₆: Tracking says parcel is on truck out for delivery. Then that tracking disappears. Not a good sign. We call UPS and their answer is that «you may or may not get a delivery today». What?!
Thursday ¹²⁄₁₇: Nothing. No delivery, no tracking updates.
Friday ¹²⁄₁₈: We call UPS… UPS cannot find parcel. UPS says air shipments are late, but the parcel already arrived in Honolulu on Monday! Customer service says to call Amazon, «They want it that way». I call Amazon, they offer to call UPS. Then Amazon call us back and says pkg. will be delivered today. A few seconds later our tracking is miraculously updated to say pkg. will be delivered today. I’ve seen that before, will believe it when I see it.
I give up. UPS, you’ve beaten me. You win.
On the bright side, Amazon extended our Prime!

Negative stars! Got an email that my package was to be delivered YESTERDAY December 14 between 11:45am — 3:45pm. I took off that day to receive package due to important contents. Waited all day/​evening, package never came. Found out later it was rescheduled to be delivered next day at end of day Tuesday December 15. I decided to change delivery option to «pick up at location». Went to pick up the package at UPS location, and package wasn’t even there. Person at counter informed it never even arrived, and it was still in the mainland. Paid $ 150 for shipping and yet package never received on time, and was provided terrible customer service at counter. Someone please turn this UPS location into a parking lot. It will serve a better purpose than a parcel company.

my package was supposed to be delivered on the 9^th and they have it there and said that I can’t even pick it up this place is a joke… it’s Monday now and it’s 19:33 and still no delivery. I was told it was getting here today and I look at the tracker and says it’s still out for delivery. Let’s see if it ever gets here

I just want to fucking speak to someone locally but apparently I keep getting referred to some 1 – 800 bullshit number by some dumbass robot bitch. Good going. The future looks bright for customer service departments around the world.

1ZE1W8180210065450 is my tracking. UPS has 2 packages for me this week. One from California which was suppose to be here on the 9^th but they forgot it in one of the warehouses. then instead of putting it as priority it went to standard shipping again. it loaded a plane for Hawaii on the 9^th landed at 1236 am scanned in and then stayed at the location from 1236am Thursday and still Friday at 143pm it has not loaded on a truck or anything. This facility is lazy at best though I am honestly thinking this is incompetence. This was a 2 day air package paid for expedited shipping talk about ridiculous. (36 hours on ground in hawaii and not able to be delivered today it looks)
I had a second package 1Z107Y1Y0212812220 which landed at 929pm last night and yet again it is just sitting there. I see trucks on the road I know this is not going out today yet again i get to not have any of my packages for my Christmas delivered. (13.5 hours so far on ground no way to know when or if it will be delivered in the week to come)
Both of these shipments are Christmas presents. I don’t know about everyone else but when i spend 160 dollars to ship something that cost me 300 making it 460 i kind of expect it to arrive in a timely manor.
They told me that they are hiring people to get the help and they didn’t expect packages to come and they cant deal with so many packages. Well here is a thing that I think we should all take in that. Maybe we should not give them a single package and let them go out of business because honestly they cant handle volume when it is holiday season.
Honest to god this is ridiculous. Packages are horribly treated and left calling customer service is little to no avail and I think as a populous we should say we do not stand for such behaviors.
This facility has done nothing to help this or any other aspect of getting this taken care of. I am not trying to be mean but honestly avoid UPS at all cost. FedEx does not have this and honestly I had something sent the same day as package one from California to Hawaii us postal mail and it arrived on Wednesday. I shipped something on the Monday from Hawaii to New York postal mail priority flat rate box 17.90 cost and it arrived in New York today.
In summery please please please i beg you use any mail system you wish other than UPS as it doesn’t matter what you pay to them only that they can make sure they don’t deliver and will blame anything to get it so they don’t have to feel responsible. They are responsible for these packages. They tried blaming weather which with a family full of pilots I can read weather reports and know there was no weather problems they tried to blame a fulfillment center in California for why the package didnt get put on a truck in Hawaii. Any way to not say we will get this fixed and we see this and will work it out.
If you ask me the manager should get off their tail bone and go deliver or sort if they are that slammed.

I have a hate relationship with this company, worst than USPS :/
Your wondering how that could be possible? Do ya got a minute for me to tell you? Lol
My very first worst encounter with them was a few years ago. I had a huge order from Big Island Candies, and unfortunately they use UPS. I thought, okay great as long as my box gets here.
Received my tracking number from BIC and waited.
Days went by and I finally decided to check the tracking on it. It showed that they ‘tried’ to deliver it and that they left notice. Okay … where the eff did they leave the notice at?! And weird since my prima was at the apartment while I was at work to specifically wait for this box.
I called UPS to have it delivered the next day. Boom … waited and waited and waited. Nothing!
I go through the whole routine of calling UPS AGAIN to have it delivered the next day. Because for some odd reason online it said they tried to deliver it AGAIN and nobody was there. Now … Aren’t they supposed to leave it at the door in the first place? No signature was needed for the package …
So … I call Big Island Candies to complain. The representative there did some digging and found that they were trying to deliver to the wrong apartment number. Okay … got it corrected. I don’t blame Big Island Candies for this … at all. So they themselves reschedule the drop off for the very next day … This would be the third time people.
I literally take off from work just so I know they delivered. Waited and waited and waited. Nothing. By now I’m angry, frustrated and defeated. I call UPS once again to find out what’s going on. I was told that the box was at the warehouse and I would have to pick it up there. Even though it says online that my box is on the truck. She tells me that I needed to call the customer center here which by that time was already closed. It’s been a week already. And they kept messing up my delivery.
So fast forward to the customer center. I leave work early just so I can drive all the way to Lagoon drive and get there before they close. We get there only to be told that I can’t pick it up because it’s still on the truck and they haven’t unloaded it yet. I’d have to come back the next day. Seething in anger and thinking of not so friendly things to do to each employee there … I smile, snatch my ID out of her hands and walk out.
The very next day I look online and see that it shows my box as being delivered. Okay … maybe they got it right this time. Got home after work, nope. No box. Nothing. Come to find out after calling Big Island Candies, that UPS delivered it to the same apartment that they were trying to drop the box off at. Which, wasn’t my apartment. Big Island Candies apologized profusely and offered to have all the items I ordered delivered again for free. I agreed, only because it’s not their fault. They took it upon themselves to keep track of my order so that it was delivered to the correct apartment number. AND called me to find out if I had received it. Big Island Candies did that, not UPS. And my neighbor in which MY order was delivered to … you’d think they’d be nice and bring my box to me. After all, the whole complex knew each other. Even when they were asked, they denied having it.
Anyway, sadly as I write this review at 8:48pm, I am waiting for a box that isn’t arriving at all. Seems like I have to go through all this bs again.
I suggest you avoid UPS like the plague. Pay extra for FedEx. At least you’ll get your packages on time AND you get up to date correct tracking. I’ve even had drivers call me to let me know they were either on the way, that they were running behind, to gain access in the building or to get correct directions. UPS does none of that.

Our package has been on the island three days and we are still waiting for it. It’s an expensive item so we are being held hostage in our own house waiting for delivery. Can’t just let it sit on the porch if they ever deliver it. Customer service is no help. Tracking says it couldn’t be delivered due to an emergency or weather. Hire more workers for the holidays UPS!!!

My package has been on the truck for 4 days in a row according to UPS messages. It must be going around the island on the scenic route. It’s not from Santa so they didn’t need to get it from the North Pole. Just let me pick it up!!! When I asked the driver if if could still be on her truck & tried to give her the tracking number, she said «That won’t help! I don’t know what’s on my truck!» When I call the 1 – 800 number they swear it’s on the truck & will be there in two hours… that was 3 days ago.

UPS is delivery in Hawaii is the worst! They deliver packages around 7−8PM at night and when you think they’re gonna deliver packages around that time again, they come early and leave a missed you notification on your door. On the tracking it says «by end of the day» meaning 430 – 500, I know it gets busy but damn UPS hire more drivers to alleviate the amount each driver has to deliver in a day!

Wish there was a zero rating because that’s what I think about UPS. Been awaiting a delivery all day. Finally close to end of day (4:30pm) I decide to call UPS. UPS tells me that their driver tried to deliver my package at around 4pm and the office was closed, our office closes at 5pm and we have a lobby receptionist to accept packages like this! To make matters worse they say the package should be delivered sometime the next day. Worse still, their delivery office is located 2 blocks down the road from us. In my opinion, UPS is unreliable at best and seem to lie to their customers to suite their own delivery schedules.
Everyone ship items through FedEx! We’ve never had a problem with them and they always show up at regular times! Their office is also 1 block away from us.
On a side note, at least their night crew was friendly and helpful when I went to pickup my package 4 hours later.