US Post Office

Never use media mail! They will lose your package and they don’t care because it’s not insured! The substitute carrier delivered the package to the wrong address and tracking stated it was put in the mailbox. Guess what, we don’t have a mailbox at this location. Always use Priority Mail if you value what you’re sending.

Google/​Apple maps keep telling me to go on highway when this post office is actually under highway. ffs.

I have read a lot of negative reviews on here regarding the shady behavior of the post office staff, and negative parking, and thought I would put forth my two cents.
Though I was riding my bike to the office, traffic was still outrageous. When I entered the parking lot, there was a man in an SUV just sitting in the entrance for about 3 minutes, not knowing where he wanted to go. Be prepared to make other parking arrangements, or be forced to wait in order to get into the lot. In regards to the service itself, I was quickly taken at one of the booths and had my certified letter in no time at all. The attendant that I had was quick, efficient, and made sure all of my issues were addressed. That’s not to say that there aren’t issues at this post office. While I was waiting for my letter to be retrieved from the back, there was a short Chinese woman at the next booth that was complaining about her package, and it looked pretty smashed up. I can only review what happened to me, so I can honestly say that everything went better than I had expected.
TL;DR my PERSONAL experience with this post office was pretty good, and I was in and out in under 10 minutes. That’s not to say that there isn’t corruption or poor package handling at this location; I just didn’t have any problems like that. I can only give an honest review of my own visit, and would still suggest caution in using this office, and to use another office unless necessary.

Slow idiots, always messing up the mail. As everyone else has stated, worst customer service. Another station that makes you want to bang your head on the wall. A couple times they have claimed insufficient postage, then they charge like $ 18 for a 1lb difference when the actual difference is a 20 cent difference. I still can’t figure out where they get those numbers from. It’s probably to pay for their lunch. Really is a scam and there’s no one to complain to except Unilocal.I recommend going with UPS or Fedex whenever possible.

I HATE THIS POST OFFICE!!!
This isn’t a review about their parking … This is a review on the customer service and the lack there of mail men/​women.
Last year I was shipping boxes to Florida. 9 large boxes. I went online to set up a pickup for the following day. That night I had left to catch my plane to Florida. My family tells me that the mailman came. But only took 3 boxes. She’s claimed that I had only states pickup or 3 not 9. So, I double check my confirmation that I got … And low and behold. It says 9!!! Not bloody 3!!!
I called the post office and was directed to a voicemail. I left a very irate message. I was called back by the call center and told that when the people from this branch comes back from lunch they’d call me back to address my concern.
Wtf?!? Did they all go to lunch at the same effing time!!!
20 minutes later a ‘manager’ calls me back. I tell her what happened and she says she has the mailman standing right in front of her. She asked her if she picked up all the boxes and this effing person tells her there was only 3 to pick up. Ah no! My damn confirmation says a pick up of 9 bloody boxes!!! The ‘manager’ asks if I want her to send the mailman back out to pick it up. I thought that was a no brainier question … don’t you think? Why else would I be calling to complain?! Of course I want her to go back and pick them up! I literally hear her go ‘pfft’ and she told the mailman to go back out and pick them up. Then she hung up on me … HUNG UP ON ME!!! Livid already … I decided to wait and see what happens. Oh she picked up the rest of the boxes alright.
Now for a recent issue.
I ordered something online … Like who doesn’t. Thing is, my money doesn’t get released to the seller until I have the package in my hands … My box had supposedly tried to be delivered last week Friday. They said there was no place to leave the item so they left me a slip. Okay … I arrange for it to be delivered again today.
My prima, who was home all day waiting for it, says nobody knocked on the door. She said the mailman didn’t even drive the truck into the parking lot and that she had walked it. She had no box with her, and attempted to leave ANOTHER EFFING SLIP AGAIN!!! Guess what it says … That nobody was home to receive the parcel. Are you kidding me!!!
After reading about other Unilocalers having their deliveries stolen and tampered with. I’m questioning my item. How is it that this post office is not brought under investigation?!?
They have lazy incompetent mailmen who don’t want the hassle of picking up or delivering items. The customer service is beyond sucking and I can’t believe I am stuck with them since I live in the district.
I plan to call the main office tomorrow to put in a complaint. This is beyond ridiculous.

I received the WORST customer service here ever.
Here’s what happened. I had my purse stolen on a Thursday. My husband stopped receiving mail Saturday all the way through that next week. We usually get some sort of mail, even if it’s junk mail. Knowing that my purse got stolen, we were concerned someone was forwarding our mail, so I head down to the post office and the guy says «your mail carrier should know if it’s being forwarded. Write a note to him and I’ll give it to him»… Like really? Someone could be stealing our mail and you want me to write a note and wait for a response? Keep in mind I had to resend a bunch of things like credit cards and a new ID because of everything getting stolen, so this is time sensitive stuff. I ask him if there is any way he can look up if my mail is being forwarded and he just repeats the fact that my mail carrier should know. So I leave a detailed note to my carrier and leave.
A few hours later my husband stops by the post office and unfortunately gets the same guy and just tells him to wait.
We get no call from our carrier that day which was very unsettling to know that something so urgent to us was ignored.
so the next day I call and leave a message (after calling numerous amounts of times and either get disconnected or just keeps ringing) after j finally get connected to an automated message. So I leave a message. I get a call back in 30 minutes and the guy tells me that I should not have been sent away and that it should have been taken care of.
So I go BACK to the Maikiki post office and stand in line, and the guy tells me to write my name and address and stand off to the side and wait for a supervisor. NO SUPERVISOR ever comes over. At this point I’ve been waiting for over 30 minutes so I decide to get back in line. I get a different person this time and have to retell her everything that I’ve already went over 2 times with the workers, she goes to the back, comes back up to tell me that their supervisor already received my information and there is nothing being forwarded from our address. It would have been nice to have known that instead of me just standing there.
Needless to say, I don’t think I’ve ever been angrier in my life about such poor customer service. I really hope that something is done about this place.

Here is what I am upset about…
I have lived near this post office for years. I walk by the post office often. There are tons of traffic problems. People just don’t know how to park or drive when it comes to an odd shaped parking lot and different kind of road situation that has 2 left turn lanes and one goes into the post office. There are tons of honking horns and angry other drivers.
I thought that the side parking lot was only for post office employees. I have never seen a sign clear to drivers hat there is a lot across the street. If it was clearer– say way before the intersection — then cars could get in a different lane and then park in the side parking lot and not clog up the small parking lot. I know too that people are lazy and just want to run in and get in and out– the problem is that this is a busy post office generally.
The parking lot infront is very small. Just a few cars only on an small incline. There is a need since there are the drive by mail boxes for drop off so some cars need to go through.
There are very few open windows with post men working the windows. The line is just small so then there are usually many people waiting outside the door trying to get into the office because so many people are in line at the busy times.
The place really could be bigger for the number of people that go there.
They also changed the hours– shortening them to before 5 pm. That is crazy. It is really busy and can handle more hours understandably but I digress.
The location is good that it is close enough to near downtown to be convenient instead of going to downtown. It is right by H1 so on the way for many. It uses land that would otherwise be less useful as it is under H1.
There are mail boxes and it is open 24 hrs that mail can be dropped off safely and out of the rain and is safe.
There is a machine that can put postage on packages after hours– it is like a computer that can think and do most things. But unfortunately it is broken more often than working. I know other older folks are not able to use it — as I see people making mess up s and not able to do what they want to do.

This post office is the worst. They lost or stole my package. I shipped packages thousands of times in the US but none of them is like this place.

Just a head’s up… Parking can be difficult to find especially during peak hours. The entrance to get in is through Lunanlilo and you might have to wait a while if you’re driving since it’s right next to the freeway entrance. Like the previous Unilocalers have mentioned, it’s better to park somewhere closeby and just walk over. Since I only live a few blocks away, it’s not such a hassle :)
Came here on a Tuesday afternoon to drop off a few packages and had no problems. Guy at the counter had a smile on his face and was very friendly. I don’t think I spent more than 10 minutes inside. While I was waiting in line, I noticed another worker that was putting packages and mail away– all of the back of the office stuff, but as soon as he saw the line start to build he jumped on to one of the counters to help out. The workers really do their best to make sure there’s a steady flow going and you don’t end up waiting longer than you have to.
By the way, if you need to do any passport services make sure you book an appointment! Sometimes, the passport people aren’t there and don’t do walk-​ins.

Please people! Park across the street!
I can’t emphasize this enough! Countless times I have gotten stuck behind people trying to park in the parking lot here when it is full. They just wait and wait and wait till someone goes back to their car and leaves. I get irritated because I just want to get home. I live so close and this is my route home. If you look carefully, there’s a clearly labelled sign mentioning additional parking across the street. And that parking lot is almost always half empty! Stop holding up traffic and being lazy and park there!
Alas, onto my review =D
I go to many post offices because I ship a lot of packages. I like this post office a lot because it is so close to me. I can walk here with ease. What makes things really convenient is the Automated Postal Centers which are self-​service kiosks. They are really helpful with printing postage, paying for PO Boxes, and buying stamps. Open almost all the time, it makes doing business at the post office very easy.
Another plus is ²⁴⁄₇ PO Box access, shipping supplies readily available all the time, and a will call window to pick up packages. The employees that I have dealt with have always been nice and professional.

This review is for the customers that go to Makiki US Post Office who make it difficult for me to drop off mail in their drop box.
The sign says Please Do NOT Block Drive Way, yet everyone blocks the drive way! There is ample parking right across the street for those who need to go inside the post office. I’ve done it more than a handful of times and its NOT FAR, and your car is fairly safe there. If all the employees park there, I’m sure its not much of a problem driving 0.1 miles away from the post office and walk! Its healthy to walk!
I suggest to this particular post office to change something about their parking. Maybe people who work at the post office should park in front and have all the customers park across the street so people who drive in to drop off mail in their drop box do not have to wait 15 minutes or more for people who are just too lazy to get out of their cars!

DO NOT USE THIS POST OFFICE!!! Unless you like your things stolen. More then 3 different occasion my mail went missing. 2 different fathers days cards went out both with gift cards… They were Never received by the second party or returned to me, I thought it was strange but okay that happened and ill give them the benefit of the doubt and say maybe it was lost along the way. It happens right? I mailed a priority letter from the same post office a few months later, guess what? It made it because there was a tracking on it but not before the letter was completely ripped open on the side of the envelope. Then put back together because there was nothing worth them stealing
HOW DISGUSTING that your mail is not safe at this post office!
I’ve used other post offices around the island and nothing like this has ever happened.
THERE IS A NOSY THIEF AT THIS POST OFFICE! SO I REPEAT DO NOT COME HERE!!!
One star is very generous for this dump. I will never EVER use this post office again as long as I am living.
SHAME ON YOU GUYS

I’ve been trapped with this post office location for over 5 years. No matter how far I move from this central location. Same people working bas8cally the entire time.
Same old asian lady with oange hair and glasses thinks its funny to boss people and laugh. Then be rude and condescending and tell the other clerks today she’s being rude– since I told her this. So either she’s always rude and cocky, or it’s a one day thing. What I’ve learned in the service industrt, if you’ve worked one year or twenty years, you the worker never come first. If a customer is rude to you, stand your ground. Otherwise, being disrespectful, cocky and rude has a very lasting impression.
Very poor experience. And as Unilocal proves, it’s the bad experiences which trump the good. Congratulations!