Waikiki Health

Seriously they don’t even accept travellers insurance. 150 JUST to see the doctor. Not including anything else. Waste of time. FELLOW CANADIANS, AVOID THIS PLACE! For people From the U.S. I feel sorry for what you have to pay for basic needs

I love WH. I have been to all 3 locations and everyone has treated me with respect. As long as you do NOT see (get stuck with) Florian Sattelmacher, M.D. He just finished Medical School and flunked out of the Cardiac Fellowship program. He seems very unhappy in his position.

Just like a previous reviewer said — these guys never answer their phone! How am I supposed to make an appointment???
Maybe offer online scheduling to help out your overwhelmed front desk staff?
+1 star though because when I do get an appointment made I’m always taken care of.

The in-​house pharmacy is great. The pharmacy staff is friendly, patient & will explain your meds to you. Very convenient to have my primary care doctor and team in same building. I would recommend this Health Center/​Pharmacy to all my friends and family.

I understand the long waits and that they have more than they can handle.
I do NOT understand the lack of tact and manners in speech.
I always admire and had such respect for Dr. Elliot K until he was very rude to me for no reason. Also other members of their staff.
They can have terrible «bedside manners».
But when you’re sick even though that is the last thing you need. What can you do?

Great doctors and staff, but don’t waste your time trying to call them on the phone. Their answering recording seems purposely designed to frustrate you into hanging up. If you do continue to hold, eventually the system just hangs up on you…

Waikiki Health Is one of the best medical facilities on Oahu! Dr. K is an amazing physician, which is why he has been our physician for the past several years!
The medical staff is great and takes great care of you during the visits!

Im sorry, i cant even say much good things about this place… the good thing is I don’t always wait forever whenever I come in and have a scheduled appointment. They also gave me wrong test results before and made me basically do all this run arounds for nothing. The stupid thing about this place is i can never ever get in touch with them via phone. They never answer their damn phone, so how am I to make an appointment?! The only reason i even come here is due to the fact i live in Waikiki and that is all, other than that i wont come here. I dislike this place.

It was my first visit to Waikiki Health. I wasn’t there for an appointment, I came to meet the folks who ran the place. Not only was I greeted by every other person, I got the chance to talk with some folks in the waiting area. Everybody was fantastic and the atmosphere was nothing like your average hospital. Good times!

I have been going to the Waikiki Health Center for 2 years now. When I started I had good private insurance, but even when I switched over to Medicare they treated me the same. I have never had to wait long for appointments (unless I get there early hoping to squeeze in), and they try to fit you in if you’re sick and don’t have an appointment, unlike some of my former doctors who would just say to go to the Urgent Care walk in. The staff is very nice and I look forward to going. My doctor is the best I’ve ever had, and I’m 60 so there have been quite a few! He is caring and goes out of his way to provide proper treatment, researching when needed. I have handed him several pages of info/​questions, and he takes the time to read through it (unless I tell him it can wait till later) and answers my questions. I have multiple severe health issues and he manages all of them for me. Under his care I truly think my health has improved significantly. Thank you Doctor Payam!
Unfortunately although the staff is very nice, they are often very inefficient, quite probably due to being overloaded and understaffed, so there have been times that important things have slipped through the cracks, such as referrals to specialists not being made, meds not being called in to the pharmacy, paperwork required by specialists not being faxed etc. I learned a long time ago to stay on top of them, NICELY, and make sure things get done, but there are times even that doesn’t work, such as the past few days trying to get my insulin called in to the pharmacy. Fortunately the after hours PA is calling it in right now — I haven’t had any since Thursday night, it’s now Saturday afternoon, and I wouldn’t have any until Monday because they closed without taking care of it in spite of the 3 phone calls to them this morning (and several last night). If not for that I would give the Waikiki Health Center 5 stars.

I go here once every year or so to get my physical exam. I like it because it’s easy to get an appointment and the staff is very friendly.
I have had one issue with them on both the visits I’ve had there. I think they assume most people who go there are not insured. I am insured but the insurance company is from the mainland and both times they did not try to verify my insurance before my appointment. So I had to pay the full fee and then get reimbursed by the insurance company.
Luisa was really kind and helpful.

If you like to wait 1 hour after your scheduled appointment time come here. Perhaps they have too many patients and not enough manpower. Be prepared to wait for a long time. On a positive note it is convenient if you live in Waikiki, I simply walk there.

everytime i go to this place… they take me into a room at the time of my appointment and then leave me waiting for about an hour or more… when i take a blood test it takes more then a week to get my results back when my doctor says it will only take a few days… everytime i call noone answers… and the receptionists are very cold and snobish … my doctor never calls back… yay for a bunch of annoying people all working at the same place :)

We are so fortunate to have this available in our community. Dedicated and wonderful staff. Thank you so, so much!
(I park on the Ala Wai or by the zoo and walk over… it’s FREE or very reasonable health care!!! Parking should be the last thing people grumble about.)

I’ll admit, I was spoiled and used to military health benefits. Luckily Obama hooks me up with free health care since I’m a full time student! Sooooo since I lost my benefits, turning 23 and all :/​I had to get new health care. Waikiki Health Center was the nearest vicinity, thought I’d give it a shot. I have the choice to change my clinic, but based on my first few experiences here. I don’t think that’s going to happen.
They have their own parking lot, so I always find parking. It is kind of small, but I’ve never had a problem. There is a small wait when you get there early or on time… but when isn’t there a wait? The waiting room is alright, nothing special.
The staff is super dee duper friendly. I have the best doctor! She is very easy to talk to, and kinda goofy/​fun in a comforting way. Whenever I have any appointments that require follow ups she calls me with results ASAP… so I never have to worry. I like the type of patient relationship she formed. The buildings itself is a little old… but you can tell they did some renovating and keep it very clean.
Getting prescribed medicine was easy… they have their own pharmacy, or you can choose to go to any pharmacy near you.
I feel safe and healthy with my new doctor. Very satisfied!

Friendly staff. Bad thing about it, parking too small so come early.

Briefly stopped in to bring a friend in to pick up her prescriptions. She mentioned facilities were recently renovated. Parking is available in a gated lot to da right of da building (also shares parking with da Waikiki Community Center).
Regardless of if you have insurance or not, they will provide medical care to you, regardless of your income. If you no have one job, they have a «sliding scale» that charges you based on your savings/​income/​wateva money you get (whatever it may be). They accept QUEST patients, those with other insurances, and recently opened their own pharmacy so they can dispense medicines on-​site.
REVIEW #186