Expertec

I called about my girlfriends car and left message with receptionist. She told me they would call right back. Never called back. This happened numerous times to myself and my girlfriend. Will never go there or recommend their service. No customer service. (selected one star only because I had too select it to move on)

I dislike writing bad reviews… but I would like to save others the horrors of spending $ 1000+ on their cars… To drive away with new issues. «Sure we can fix the antifreeze leak, the window motors, and stop the leak in your floorboards».
They fixed the antifreeze, but now the AC makes a shocking noise, for some reason, my fog light was broken off and nestled back in to look like nothing happened… And the window motor… one works great, the other one… Crap. Also, they failed to clean up a messy sticky residue… which was all over the car doors when I got in my car.
I was coming from work to pick up my car, having paid by credit card, so I got there after they were closed… Tried to make an appointment to get their little mishaps checked out, they were slammed for a week out, and it wouldn’t be a free or even discounted fix, even though they were new issues that hadn’t been there before.
Also a bit of sneaky dishonesty where women are the concerned customers.
There is one guy there who seems decent, but that doesn’t make up for the outrageous costs of their «repairs».
Next time I’ll wait two weeks for my honest mechanic at Taylor Automotive.

Great service done in less time than expected and very fair price. Definitely recommend.

I take all my cars to them, they have always been honest and well experienced with car & truck repairs. I trust them enough to drop off my rig and just take care of it with out taking advantage of me as some others do. very highly recomend.

This is a difficult review to write, and I think it is only fair to give them the ‘satisfactory’ 3 stars because they did fix the problem. I just wish they had cared a little bit about our situation. I would like to point out that the 3 star «A-​OK» tag is a bit presumptuous… I really mean: «eh, it could have been worse.»
My wife and I (and our enormous diesel truck) were stranded on the side of I-​84 between Cascade Locks and Hood River, OR. We had to get towed, and our warranty directed us to Expertec (but only because it is used to be a Ford Garage, and the address is the same).
Did I mention this happened at 3:30pm on July 3^rd? We called the garage to say we were coming in. They didn’t seem to care. They were busy and probably wouldn’t get to our truck that night. They were also close on the July 4^th, so it would be sitting there until Friday.
I knew the fuel delivery system was to blame, but I didn’t know if it was a clogged filter, a bad pump, or something else. At home, my dad and I could have probably fixed it in a couple of hours. I hoped the garage would be as good.
Did I mention that we were on vacation from Centralia, WA, and my wife had to be back at work the next day? Yeah, they didn’t seem to care. You would think that they might try to squeeze us in front of an oil change or two, since we were stranded far from home (like how the ER cares more about a heart attack then a sprained ankle) but they had little to no sympathy for our situation.
We had to get a rental car to get back for work. The truck sat in the lot until Friday. No one ever called to say they were working on it so we called to find out what they knew. They knew nothing.
We called again on Monday. They said they thought it was a bad fuel pump and had to order a new one. We called on Tuesday. They said they put in the fuel pump but needed to cold start it the next morning to make sure that was it. We called again on Wednesday, and they said it was ready to be picked up. Really? Thanks for the call!
So I’m not mad about any normal garage nonsense or them trying to get me to fix things that aren’t broken. They fixed the problem and the truck has been fine ever since. I am just really mad that they didn’t seem to care we were in the situation we were in and that they never called to tell us what was going on. Our warranty covered the whole repair, but not the rental car (because the garage only actually recorded two hours of labor) so we were stuck with a huge rental car bill for the week our truck sat in their lot for two hours of actual work — plus the fuel cost of driving to and from the garage (150 miles one way)
Also, there was a woman in the office the day we came in to get the truck who just found out her car had been sitting in their lot for a week because they «forgot to look at it.» It was her third attempt to get them to work on her car, and she was not a happy customer…

Sorry previous reviewer, Expertec demonstrates neither integrity or honesty.
As a woman bringing a car to a mechanic, I expect to get a little bit of run around, that’s why I am upfront about my problem (s) and my expectations. I am new to town and looking for a mechanic; this is not them.
My first problem with them started when the manager tried to hint strongly that my vehicle may have an issue unrelated to what I brought the car in for (that I happen to know is quite expensive in man-​hours and I know is common to my make/​model – instantly shady), that my car currently had no symptoms for.
Expertec then decided to further take advantage of me by clearly ignoring my straightforward repair request and performing an unnecessary additional 2 hour diagnostic on my vehicle, charging me the full hourly price for merely hooking my car up to a code-​reader. I have the $ 45 scanner at home: I am capable of doing an internet search and being familiar with an engine. It was entirely unnecessary for them to need 2 hours of diagnostic work (doing what? It doesn’t take two hours to run codes!) – especially without informing me prior – to determine the same problem I came in asking to have fixed.
They also did not have common parts in stock and needed to keep my car overnight for the undemanding repair ($ 20 engine thermostat). When they called with the «prognosis» of my initial problem, they informed me they hadn’t even looked at my second request (an issue with the electronics module in the door). Had I let them continue with my vehicle, they wouldn’t have identified my second issue until the following day – where they (again) wouldn’t have had the part in stock and would need to keep my vehicle yet a third day.
Expertec, you come off shady, unprofessional, and willing to take advantage of the well-​intentioned. This is not how you do business in a small town.
I’ve since learned they have this reputation in town. Recommendation: Stay away!