Gorge Networks

You will provide your own customer service, meaning an hour on the phone doing your own troubleshooting. Then they will have you come and pick up a new modem… still doesn’t work. Then they will have you come and pick up a new router… still doesn’t work. Then they will tell you they can send a tech, but it’s going to cost you. Bottom line, it’s terrible service and it’s constantly on the blink. DONT DO IT!!!

For awhile, I have been considering a move to Hood River. However, internet is important to me for both business and personal reasons. I’ve used their «Hood River Sandbar» live webcam (
) for probably six months, and it has a nice view. But, sadly, the date/​time stamp on the webcam is now (as of 25 December 2013) still about a day plus 6 hours «off». To gauge their dependability and reliability and ability to fix ‘problems’ in a timely manner, I reported this to them on November 18. First, I contacted Support, and they responded that indeed it seemed to be six hours off: «It does appear to be off by about 6 hours. I notified our network administrators, so they can look into correcting it.». I replied that it was not only off by 6 hours, it was off by a full DAY. No response to that. After more than a week (Nov 27), I contacted «Sales» (sales people usually care more than tech people) with the comment «I certainly hope that something so basic as an accurate date/​time stamp is not too difficult for you to correct» and they seemed genuinely concerned (I received a ‘thank you’ response and a ‘has this been reported to…” CC). Another month has gone by, and still it seems too technically difficult to fix. Pretty scary. Sure, the date/​time is probably «inside the webcam». Might take a couple of hours to fix it (drive time). If the webcam is your «public image» of excellence, that would seem to be pretty important. If you can’t manage a webcam’s date/​time stamp, how can you manage the FAR more technical job of being an ISP?

Gorge networks is pretty much all you have to choose from in certain parts of the gorge. As long as everything is working they are alright, but if you have problems its usually a pain to deal with them. They respond slowly, dont call back when they say they will, and generally seem pretty incompetent. They are lucky that they are the only choice we have for High speed internet.

Gorge Networks is our prime LOCAL internet provider. they are locally owned and involved in the community.
It is terrific and we are fortunate to pick up the phone and talk when help is needed!
they do a first class job for my business and family