Bj’s Wholesale Club

I’ve been waiting to write my first scathing review and BJ’s did not disappoint. Thanks go out out to Mrs. J. Matt D for helping me keep this in perspective.
This will be long, drawn out and ultimately very painful for me.
Let me start by sharing that I’m suffering from liver failure. It’s not hereditary, it wasn’t caused by a poor diet and I wasn’t born with a defective one. I have liver failure because I drank to excess for a very long time. I’m sure this is not a secret to most of the people who know me, but the extent of my illness might come as a surprise to some. For that I apologize. I’m a very private individual and I loathe the idea of asking for help or being treated like a victim.
This morning I was making my weekly trip to the lab at Dartmouth. They have been amazing through out this process. Twice a month I have paracentesis. This is when they stick a long thin metal tube into the side of my stomach to drain the fluid build up in the outer lining of my stomach. It’s a disgusting procedure but it’s pain free and I walk out with 6 to 8 liters of fluid being removed. The other procedure I go through is an upper endoscopy once a month. It’s same day surgery and it targets the varices in my esophagus. My point is that I’m taking steps now to get better, but I’ve significantly shortened my life expectancy. I no longer drink and I exist on proteins, fruits and vegetables.
After leaving Dartmouth I went out to run some errands. I stopped at BJ’s in Hooksett to price out some items I’d like to purchase for my meditation/​media room. Having an extra 50 pounds of fluid will not make for a fun summer and I wanted a place of refuge. As I wrapped up my shopping I checked out, paid and noticed that a younger guy was watching me. I assumed he wanted to see my receipt so I waited for his approach, but he remained stationed at his podium. As I was leaving an older woman who could have been my grandmother stopped me. I always forget they check your receipts so I apologized, handed it to her and moved on. This is when my good mood was taken away and I was caught completely off guard.
«Excuse me sir! Excuse me!!» I turned back only to see the guy from earlier. He asked to see my receipt and now I started to get aggravated. Having already shown it I handed over again. «No, I want to know what this is?» he demanded. It took a moment to process what was happening before the abject horror began to set in. He began pointing and poking at my stomach. Margarit, the aforementioned grandmother type, joined in and began doing the same. The handful of customers in the vicinity gawked at the spectacle that was me and I hissed under my breath that, «I have liver disease, you stupid fuck!» Nonplussed by my embarrassment he continued on with, «Ok.» Like it was the most normal thing in the world to ask this. Would you approach a double amputee and ask them what’s up with the missing limbs thing? I demanded his name and he told me it was Mike Harvey and «I’m the General Manager», as if this should explain it all away. I stammered something about calling in a complaint and stumbled out the door.
Once back to the sanctity of my car I started looking up contact numbers. I got the BJ’s Hooksett number and dialed. It took awhile because my hands were trembling with rage and my eyes had started to well up from this never before sense of helplessness and humiliation. When I got through I was told they’d put me on with… Mike Harvey! I realized that what he was saying as I walked out was go ahead and call in a complaint. He was the fucking guy addressing them. (Apologies for the profanity, it’s not my normal writing style but I’m leaving nothing out.) I hung up, spoke with a guy named Alex from corporate and was told that he would escalate my complaint.
I drove home in a fog. I knew this day would come, but I didn’t realize it would be so soon or because of some wanna be dictator at a wholesale store. As I sat on Webster Street waiting for a light to turn green I openly wept. My inability to control my urges had come back to finally confront me and this was the show down.
I’m not a victim here, I’m not incapacitated, my mind is sharper than ever, but not a day goes by where I don’t lament the fact that I won’t be here to see my nieces and nephews grow up. That I set an incredibly shitty example for the kid I always wanted and never had, my sister. And for my wife, Mom and brother whom I’ve failed completely. If I can prevent one person from experiencing what I went through today it will be a blessing in disguise. I wouldn’t wish this humiliation on anyone and I believe that another more vulnerable person could take extreme measures if confronted with this.
Again, I’m not a victim. I’ve lived my life with zero regrets. Travelled to a million places. Worked in some very unique jobs and known some true characters (you know who you are and you complete me!) ;)
Please try and treat me as you did before. I just have a disease now.

I am from out of town and I was shopping at the Target in Hooksett right up the road from BJ’s Tire Center and when I came out I noticed a huge screw in my tire. My car is brand new, a 2016 SUV, and I was mortified! I was so happy to see that there was a tire center basically in the same parking lot. I went into the EMPTY tire center and explained my situation and he asked if I purchased the tires there and I said no, that my car was a brand new 2016 car and he told me that he wouldn’t help me because I didn’t buy the tires there. Horrible customer service. With an attitude like that, I would never, ever ever purchase tires there.

I regularly shop as this location for our groceries and my experiences have been good. The other night my husband’s tire blew and of course we pull out the spare to find it wasn’t any good so now we are scrambling to find a tire. Luckily the tire center was open until 8. We got there at 7:30p and it was odvious the guy was thinking he was leaving soon then here we come. Right behind us came another gentleman wanting to purchase 4 tires. The employee was very patient, got us a great deal and didn’t show any aggravation that we were keeping him there late. He was able to multi-​task so the gentleman was being helped and we were taken care of. I will definitely be returning there for my future tire purchases not only for the great prices but also because of the great customer service we received.

I had a 5:00 appointment to get my snow tires switched to my regular tires. At 5:30 my car went in at 7 it came out. I got on the highway and it was like an unbalanced washing machine. I called to say something was wrong and the reaction was, «I dont know what to tell you.»

So I signed up for the membership, just to get tires. I checked on line and even with the membership it was still less then everyone else. So I shopped while getting new tires. And still spent less than I expected! The people at the tire center were very efficient and wonderful information considering I don’t know anything about tires! What a difference in the way the car handles and rides. I would highly recommend the Tire center at BJ’s in Hooksett N.H.

I had a horrible experience with the tire center.
I called to ask about making an appointment to get new tires and was told this was not possible because I needed to come in and purchase new tires to get an appointment. I was then told that is not right and I could come in to be helped so I did.
I got in and was told by the same person on the phone that it was again not possible to get tires put on. He then asked if I could purchase 4 tires, put them in my sedan overnight, then come back to put them on in the morning. I said that was outrageous and left.
The salesman then followed me to my car and changed his mind once again saying that the tires could be replace right away. I agreed
After an hour it was done, but a big paper mat was left on my floor, the tire pressure light was left on, and 2 center caps from my wheels were missing. They said they had no center caps available and would not replace them.
Never go here.

This is our preferred BJ’s location. It’s far less busy than Portsmouth, even during holiday season. It’s clean, well stocked and well staffed. Always greeted with a smile at the entrance walking in. Appreciate that they take manufacturer coupons as well as their own and all credit cards. We have the membership that gives you 2% back on purchases. We get a card twice a year. Last one was for $ 50+. Pays for the membership and then some. Like most of the Berkeley & Jensen products we’ve tried (from food to garbage bags), except the paper products. Not quite up to snuff compared to Costco.

I really appreciate the friendly people at BJs. Anyone that can handle my husband’s sense of humor with a laugh is a-​okay in my book. The fact that they accept all credit cards (as opposed to *only* Discover or *only* American Express) is a huge plus.