Gigi’s Dry Cleaners

DO NOT USE THIS DRY CLEANING AND ALTERATIONS SERVICE. I brought 4 pieces for alterations and asked when they will be ready and I was told on Saturday. I also requested that they be completed no later than mid day and they said ok. On Saturday morning I called them and asked for the the status of my clothes… I was told it is Saturday and they are not ready. I reminded them that I requested Saturday and they said yes. So they finally said it will be ready at 3:30. Arrived at the place at 3:15 and not ready. FYI the closing hour for saturday is 4 pm. 4:40 came and I finally received my clothes and paid for them. Got in the car and realized that one pair of pants was missing. Asked them to refund me and the 2 ladies got very irritated and left and closed the store. Now I am out the cost of one missing pair of pants and the alteration. When I complained about the customer service the young girl replied «I don’t normally work here». The older woman provided me with the phone number of the owner and when I called I was told I had a wrong number. NEVER AGAIN will I go there. After the way I was treated there, I won’t even go back to claim the cost of my pants or alterations that they failed to return to me. The customer service is THAT BAD!

DO NOT USE THIS DRY CLEANER! They lost my Theory pants in January, I have patiently waited 3 months for them to find my pants. Two weeks ago they told me they found them and tried to say that a pair of Charter Club Macy’s pants were mine. When I told him (nicely) that they were not — he told me to buy a replacement pair, bring in the receipt and he would write me a check. I did this and went in today and he refused to write a check telling me that those Charter Club pants were mine. FIND ANOTHER CLEANER!