Pizza Hut

My husband and I walked in and a young woman behind the register asked if we were eating in or carryout. We said in and she said have a seat anywhere the waitress will be right with you. After searching for a clean table we finally sat and realized the table was dirty on his side. The drink machine is still broken so we were offered drinks from a two liter bottle. Very little ice. Ordered breadsticks and two personal pan pizzas. Thought the bread sticks would be out first as an appetizer. Thought wrong… They came out with the pizzas and were hotter than the pizzas. The sign outside says now hiring drivers and management… I can certainly see why. The phone wás ringing off the hook… And the employees were standing around laughing and joking. Won’t be going back there anymore.

Honestly I usually go for Pizza Hut, but I just recently ordered from here and I would say the costumer service was horrible. I gave the women all of my info and my order. And she said it would be 30 to 45 minutes. Two hours later I called them back. And they got my address wrong and my phone number wrong. I would say if you get pizza from here go inside to order.

Horrible. If corporate knew of their practices they would close this place down just like many business in tri-​cities that go away because of no quality or customer care. Fountain machine broke for who knows how long and they offer higher priced bottled sodas. When you try and speak to staff they ignore you and sit around talking about their personal lives while customers wait to be seated and stand around waiting for pizza to be put out. The only reason they are still in business is due to the Military patrons that frequent their business and they do so because anything is better than the chow hall I imagine.

They have good pizza, but really need to STOP charging a convenience fee. Also, if you say 30 mins for delivery, be within THAT time frame! I order from them a few times a year.

We got there at 5pm nothing on buffet except wilted salad fixings. The tables were dirty and sticky. We should have left right then, unfortunately it was raining and the old stern didn’t want to leave. The pizza when it finally started coming out about 5:30 ish was mauled by folks too rude to let a man in a wheelchair get a darn piece of pizza w out reaching over him service sucked. 4 people 4 drinks we had to get ourselves and just so so pizza $ 50+ bill NEVER AGAIN, ALL DONE at pizza hut

Called them and asked them about the new hot dog pizza. The lady that answered took my order, we also ordered some hot wings. A few minutes later they called back and said they didn’t have any of that type of pizza. That’s kind of odd since it was a pizza shop so we told them to cancel the order. After we cancelled the order they asked us if we still wanted the wings breadsticks and drinks, we were like no cancel the whole order they didn’t seem to understand that. So we asked them to still bring the wing order due to my son having to still eat. They said they would bring them in a few minutes, so an hour and a half later they finally bring the wings after we ordered pizza from dominos. We call Pizza Hut and ask for the manager, he then proceeded to argue with us about the order and it being so long. He then blamed us and said that’s what happens with online orders, funny thing is we didn’t order online we called the order in then he called my girlfriend basically a liar. After all this all they offered was a percentage off the wings. really an hour later? we’re sticking with dominoes from now on no one should be treated like this. And these people want $ 15 an hour? Really?

$ 6.49 lunch buffet M-​F and $ 4.99 if you get a drink, making it essentially the same price so why not get a drink! This was my first Pizza Hut lunch buffet. My husband just loves them, but I wasn’t overly impressed. Don’t get me wrong, it’s a great deal, but I’d rather get a large carry out pizza from Domino’s for 8 bucks.
It’s primarily pizza and some salad bar items, but why bother with that! They did have one pasta, but I wish they had another option, like Alfredo. At least now I know what to expect when someone mentions a Pizza Hut lunch buffet.

I couldn’t believe the bad reviews were true, but they are. I went there this evening… They were not busy, Only had people sitting at 5 of the booths, the rest of the place was empty. We were the only ones to come in and wait for a seat. The waiter finally acknowledged us from across the room said he’d seat us in a min. Said they were short of help. (the woman in front just stood there and didn’t seem to know what to do) The waiter finally walked into the back of the kitchen and never came back out… We waited nearly 25 min. and finally left. Never got anything. There was a woman in a car at the drive up window the whole time we were there and she was obviously pissed too. 1 block back is Rosa’s Pizza North, and it’s very good and they wanted our business… Just go there…

I do like Pizza~Hut at times and this was one of the times I had a hankering for some, skipped the pizza and went for a pasta bake, bread sticks & wings (bone~in), order placed via online portal, wasn’t too long before the knock came indicating my dinner was about to be served, well, part of it anyway, the young man who delivered it was friendly, I’ll give him that but he was missing part of my order (wings) «blank stare» as he explained «they had forgot ya wings» um okay! he seemed apologetic but asked if I would please pay for my order and someone would bring my wings back; initially I looked at him as if he was an alien, pay for a product I don’t have… but I digress, I asked if he was sure I would get my wings, he promised I would so I paid.
The meaty marinara pasta bake was dried out all around the edges with sauce plopped in the middle only, it really looked pitiful, I then examine the cheese sticks which appear to have cold butter dumped onto them, they were cold as ice, sigh… I have no choice but to consume what I could and throw out the rest, maybe the wings will make up for the lackluster meal, shortly after I get a knock at the door, wings have been delivered by a nice young lady who apologized for the stores error, the wings (garlic parm) were okay, nothing to write home about but good enough to quiet my hunger pangs, although the employees were friendly and apologetic I’m leary of ordering from this location again.

Horrible. I tried for 20 minutes going back and forth from the mobile app to in store just trying to order one pizza. I talked to the people in store because the mobile app said there was an error and to contact the store directly. The store tells me to hold and I do so. They finally pick up and after I explain to them what the situation was they tell me to hold again. After waiting, again, they picked up and asked me for my order, again, because they forgot I was on hold. The woman finally told me there was nothing they could do about the online deal order and just said that was the end of it. I finally get the order placed and they call me about 5 minutes later and tell me they’re out of the sauce. How does a pizza place run out of sauce??? I will NEVER buy from this location again and plan to tell everyone about the horrible customer service I received there. I don’t plan on visiting a Pizza Hut any time soon. Worst pizza experience ever.

Love Pizza Hut delivered to the house. «Eating in» at this location almost put me off PH forever.
The buffet was god awful. Not enough food on the buffet to support the lunch crowd. Pizzas were brought out sporadically which caused a feeding frenzy at the buffet bar. No pasta, minimal pizza & salad.

We have been to this pizza hut multiple times now and every time we go the pizza is delicious! The lunch buffet is very good, if you want something and it’s not on the buffet at the time they’ll make it for you. The carry out pizza is always very fast, around 15 min, and the pizza has always been good. The pick up drive thru window is very handy too!

This is my 2^nd or 3^rd visit to this spot. I’m staying at the Hampton Inn right behind it so its easy. I ordered over the web cause its just simple and I got a 15min time frame. So i walk in, and WHOA… hella crazy inside. Plenty of people waiting to pick up… phones ringing off the hook… drive thru window packed with people waiting, honking there horns… AND people walking in not knowing if they should wait to be seated or seat themselves.
IT WAS A COMPLETE TRAIN WRECK… half the carry out orders incorrect, missing items, incomplete. I waited an additional 10 – 15 min to get my order… seeing the chaos I wasn’t to upset. Opening my cheese sticks in the hotel I was without marinara sauce… upset? no… disappointed? lil bit
Call before ordering… either for delivery or carryout and hell. even call before you come to eat in… strange how that works
and my cheese sticks are cold