Cumberland Farms

The family and I have been going here for years and have always had a pleasurable experience until lately. The place must have a new manager because the changes we have seen are drastic. Just a couple examples we have noticed. One night I came in for a pack of cigarettes and a coffee. I make my coffee in a special way that only Cumberland farms offers. The many flavors you can make are fantastic so just going to a different store for my coffee is not an option. To my horror, I was making my coffee and overhearing a younger person just cussing and laughing with the cashier. It got to the point where this individuals language was so bad that two elderly ladies just turned around and walked out the door. I usually do not intervene in things that are not my business, but to see the look on those elderly faces just made me have to say something. Meanwhile, a woman with very short hair that seemed like some sort of manager was singing very loudly around the store telling those around her about her sexual preferences. I shook my head and went to check out and said to the cashier, «nice language coming out of your friends mouth». The only response I got was, «oh, it’s ok, he doesn’t work here, he is just visiting and my manager doesn’t care». I decided to leave it at that and left the store in disgust feeling so badly for the elderly people that I actually went back home and told my wife about the experience and told her how our great little store has changed and it must be under new management. Still, the complete disrespect I was shown did not overweigh the delicious coffee that I was able to make with the many options that our little Cumberland farms had to offer. That was until today. I drove up this morning and was ready to gas up our car for an event we had planned the next day. When I pulled up to the pump, I saw the employee putting little yellow out of service bags on the pumps. I thought to myself that once again, the management had miscalculated the gas order and the store was again out of gas. At this point in time, I said to myself. «this store really needs a new manager, they must be losing many thousands of dollars every hour on just gas alone.» So, I went inside to make our coffees and buy cigarettes and figured I would get gas later although I did not feel like going out again I refuse to buy gas across the street as it is overpriced and we had an experience there that was far worse than anything that had happened at our great little Cumberland farms. I must admit that making my coffee the way we like it takes a few minutes as the concoction that we crave is a bit complicated but worth it. I went to the register and was ready to pay and the gentleman said, «sorry, we don’t have credit, the computer needs to be rebooted, the management did not do it for the day.». So there I stood, with 3 hot coffees, and cigarettes on the counter, and a credit card in my hand wondering why I wasn’t told until I got to the register. I stated that I was not in too big a hurry and would wait for the man to reboot the computer and pay for my items as he said it only takes a few minutes to do. So I waited and watched the gentleman «not leave the register». I asked him why he doesn’t go reboot the computer and he stated that he could not leave the two trainees alone out at the registers. Well, people kept coming in and I watched him take out a calculated to add up the orders and send them across the street because he stated the registers and pumps don’t work without rebooting the computers. After about 5 minutes of waiting, I finally had to leave my coffees and cigarettes behind because the man never attempted to go out in the back and reboot the computer. As I went across the street to order my cigarettes, with no coffees mind you, I looked across and wondered how much money this business was losing and as I pulled out and drove by, all I saw was a frustrated guy sending people away, with a calculator in his hand and two girls who did not know how to do anything, sit back and do nothing. What has happened to the management of our great little store. It seems that escapades like this have become the norm there until they find management that knows what they are doing. I was upset enough to write this review as people who come off the highway judge hopkinton when they stop here for gas or a quick snack. They must think hopkinton does not really know how to do much of anything. It is such a shame, it used to be such a great little store. I have given two stars as opposed to one because the coffee is good. Once they get new management and kids that actually take their jobs seriously, it will be the great little store it used to be. These were just a couple examples of what it has been like there in the past few months. I usually don’t write reviews but hopefully, someone in Cumberland farms upper management will read this and fix our little store. Hopkinton residents will enjoy the change.

I’ve never written a Unilocal review for a convenient store, but this store deserves it! I go here every day before work for coffee that costs only 99 cents. There is a wide variety of flavors, it’s always well stocked and clean… but the nicest thing about this place is the people. The staff is always super friendly, upbeat and seem genuinely happy to be there. I’ve never had a grumpy cashier ever. Today I was running really late and I guess the cashier could tell because he didn’t charge me… just said «you’re all set!». It was really nice and much appreciated.