Parker Tiles

Keith was easy to get in touch with, busy but not overbooked, and very pleasant to work with. He fixed some of my doors, windows, unclogged a sink, and installed dimmers. he was willing to talk with a window company on the phone to get the skinny directly from them. He was tidy, friendly with my kids, and someone who respected the level of detail/​craftmanship I expect in my house. He is knowledgeable and professional. I highly recommend him!

I responded to Keith’s ad on Craigslist because I needed a handyman to help me install a window air conditioner in my apartment. A small job, yes, but still a job I cannot do on my own. He agreed to do it, scheduling it for a few days later, Tuesday 9am. I dragged myself out of bed at 8:30, and waited. And waited. 9:30 rolled around and still no sign. Turns out, he completely forgot. He said was starting a new job that day. So okay, I understand that new job = lots going on, stress, but completely forgetting a client? Makes me believe he lacks a certain amount of organization/​documented schedule/​system that any professional would maintain at some level.
Nonetheless I’m a firm believer in non-​judgmental second chances, so I rescheduled for Thursday morning, same time. New day, same story. I set an alarm to wake up and wait, wait, wait. I call him at 9:30, no answer. I continue calling for a good half hour and still no answer. I leave a message and several hours later, no call back.
Who cares that he claims to have 13 years of service, his own vehicle and tools. I understand a $ 50 air conditioning installation isn’t exactly bringing home the bacon, but he did agree to do it, and I at least deserve a phone call. He has shown absolutely no professionalism and zero reliability. Not only is his irresponsibility hurting his own business, but drags down the quality of craigslist. Extremely disappointing.