Petco

I took my dog (he is a pom) to Petco to be groomed, they told me it would take about 4 hrs. I am not sure how long it is suppose to take. I do know that my regular dog groomer can bath him, dry his hair (which is long) cut his hair and trim his nails in less than 45 min. But after 4 hours I called back to see if he was ready and they told me it would be another 2 ½ hrs. I went to Petco to see what the problem was and found they had not even started on my dog. I told them to bring him out and we would cancel for that day. When they brought him out he was so thirsty he drank almost a ½ pint of water. His breathing was noise and labored. This worried me because he does have throat problems and they were advised of this before I left him with them. Please for your pets safety and your sanity do not take your pet to Petco. Mary E. Holmes

I went to this Petco to get some dog food. That should be simple right? It wasn’t. I got my cart, but had a hard time getting around with the zillions of pallets of items they had that needed to be put on the shelves. These pallets were blocking areas, and I had to go past aisles and turn around to get to the dog food aisle. When I got to the aisle I needed, I felt claustrophobic because the aisles were so narrow.
I have been in several pet stores, but this by far, had the worse smell to it. It sort of smelled like wet dog mixed with pee. They can at least mop the floors more with some sort of disinfectant.
When I got to the checkout, I was treated poorly. Actually it was probably the WORST checkout experience I have ever had. The checker told me the price and I proceeded to move up my cart to the machine to swipe my card. In doing so, I took about 2 steps. The patron behind me put her stuff up on the counter and proceeded to speak to the cashier about needing to return something and the checker started asking her if she wanted another item, how she wanted the money back, etc… WHILE I was still trying to PAY. I call that horrible customer service.
I got out of that place, but I am seriously thinking of going back to return my dog food and going to Petsmart instead. I won’t be going back to buy anything from them again.