A.J. Warren Service Company

AJ Warren charged us $ 486 for a part that cost anywhere from ($ 46-​$ 89 we called around different vendors in Houston with the model # of the part the tech replaced) plus labor. We’ve had a service agreement with them and have had work done in the past with no issues. The part that was replaced was also replaced by AJ Warren a year earlier (2 weeks past our parts & labor warranty). When we called to speak with the owner, we were told they stand behind the price increase because they have to make a profit. I understand charging a mark up, but I feel this mark up was extreme and not a way to treat a returning customer. The company stands behind the mark up and has refused to adjust the price. The company also has quite a few complaints with the BBB for similar issues. We will not be using them again and filing our own complaint.

I cannot say enough good things about this company. They have earned a customer for life (although the poor techs may never want to touch my system again… it is very old and, as we learned through the process of trying to update it, very messy).
I live in a very old high rise condo, and my a/​c units are finicky at best. They needed a full-​on updating to start working properly.
The tech team worked much longer (like 1.5 days longer on what was supposed to be a 2 day job) than they expected on my 2 a/​c units (which are ancient, cranky, and full of all sorts of horrible surprises), because they weren’t willing just to do it half-​way. They still honored their original quote to me (despite numerous setbacks that none of us expected, most of which were due to shoddy work from decades ago), and did work that was truly above and beyond.
The team was professional, courteous and went out of their way to follow the (admittedly overbearing and complex) rules of my condo HOA association. I am totally impressed.
For the first time in probably 20+ years, these a/​c units are finally working like they should. I’m completely thrilled with the service I received.

As an attorney of over 15 years, truth and candor are very important to me. I often spend the time to write positive reviews of businesses and rarely write a negative review. However, in this case the poor business practices of and abominable treatment provided to me by AJ Warren Service Company warrant the time and review. This is NOT about their technicians and I did indeed find Willie to be the consummate and knowledgeable professional and someone I would easily trust in my home without being there. This is about the company’s OWNERS and the profound disrespect with which they treated me when I had the «audacity» to express my dismay that the company charged me $ 450 for less than one hour of work.
AJ Warren had serviced both of my residential air conditioning units a number of times before I contacted them to address a «gushing» sound coming from my vents that sounded like a windstorm inside my house. The first technician, as nice as he was, was unknowledgeable of my system and believed it was one called an «iQ Drive» model that constantly changes speed. He left my home with a small service call charge not having corrected anything. My system then completely failed and I went to the attic to find that parts of my system from the technician’s visit had not been replaced, including important protective covers for the circuit boards, and that the emergency shutoff sensor that prevents the system from running with the cover off was «taped off» so that it would run in the technician’s presence even without the cover.
AJ Warren then sent Willie, who had performed previous service at my home, and who immediately identified that the system was indeed failing by making the «gushing» noise because the motor was racing up and down in speed and also that the system was NOT the «iQ Drive» model his colleague misunderstood it to be. Willie advised that parts would be ordered under warranty and the system repaired.
To my dismay, when I called my wife after the parts arrived and Willie performed the repair, AJ Warren charged $ 450 for what was less than one hour of labor. I then called the company and spoke with Dwayne Ehlert, who, with A.J. Warren, III, owns AJ Warren. After I explained the prior course of dealing (including the mistake the first technician had made and the poor condition in which the unit was left) and requested an explanation as to how the charge was $ 450 since the parts were under warranty, Mr. Ehlert tersely responded, «How about I don’t charge you and don’t do business with you any longer.» Unbelievably, Mr. Ehlert then told me that I should expect a lot more repair bills for my Maytag unit because it has one of the poorest reliability ratings in the industry. What’s so unbelievable about that? AJ Warren showcases the Maytag system as one of their best selling products on their website! However, I suspect the company is generating serious revenue on repairs of these units that they so eagerly sell.
Again, this is a company with very courteous technicians, but whose owners believe that IT IS THE CUSTOMER’S PRIVILEGE to do business with them and not the other way around. Do not be fooled by the «window dressing» of Angie’s List and BBB badges on the website, because if you dare seek to question a $ 450 hourly charge, you will be reprimanded and left searching for another servicing company.

Amazingly prompt and beyond efficient and courteous service! Very thorough and detail oriented without sneaking finding hidden or frivolous problems onto your bill. They walked me thru some tips to avoid the extra cost of a wkend/​emergency service call and then *they called me* the moment they opened on Mon to schedule my appt. Willie is an amazingly kind man and does an outstanding job as my Service Tech. Wish I could give him and the company 50 stars!

AJ Warren Service Company is like experiencing quality service from the 1950’s!
I am so impressed with this company and the professionalism of their customer service personnel and technicians. And I always feel that they are giving me a very fair price.
This past summer I encountered a problem with my A/​C. I called around and no one could help me for at least a week due to the fact that temperature in Houston been above 100 for more than 10 days. I called AJ Warren and explained my situation: I work and I have pets and we need A/​C! They sent a technician out that night who was very knowledgeable — he had more than 20 years in the A/​C repair business. Within one hour he had my A/​C unit back «online» and told me that the capacitor had worn out and gave me a warranty on his service. In November, the capacitor on my second unit went out, as well as the fan motor. I called AJ Warren Service Company and left a message with their answering service at about 1:00 a.m. Friday morning. At precisely 8:00 a.m. Friday, Deborah called me to say that she had received my request and was calling to find out when would be a convenient time for me to have a technician to come out that morning. At 10 a.m., Mike was at my front door. He was able to fix the capacitor, but had to order the fan motor. I asked, «so I guess I need to take off Monday and meet you to replace the fan motor, huh?» His reply was, «Miss Scott, I know not having A/​C is very inconvenient, but with your permission I can replace this part on your external unit without you being here. Then I can drop the invoice in your mailbox.» WOW — this is like service from the 1950’s! And sure enough, Monday came, the part arrived, the technician called me to say he was on my way to my house to install in the part. He called me after the part was installed and asked me to call him if I had any problems … and I had none.
I HIGHLY recommend AJ Warren Service Company!