Adolf Hoepfl Garage

One weekend, my truck wouldn’t start, so my wife and I had it towed to Adolf Hoepfl Garage, since it was nearby and appeared reputable. When I dropped it off, they told me they would call the next day and let me know what the problem was. So far so good. But there was no call from them. I called them back the next evening and was told they needed more time, but would call me back. Days passed, no call. I called again and was told I needed several repairs but that they needed to run a few more diagnostics to be sure. They would call me back. No call. I called again and was told my truck was fixed and ready to be picked up! I never authorized the work, nor was I ever quoted a price. I asked to speak to the manager and was given the run-​around and no apology. Communication and customer service were terrible or non-​existent throughout this process. When I went to pick up the truck, the price was even higher than I was told on the phone. My wife and I had high expectations of this place; we wanted to support a local, family-​owned business. Instead, we were very disappointed.

These folks are always honest and fix the problem w/​o trying to rip you off, I had no idea what was wrong with my A/​C and they could have told me anything… instead, they were honest and it was a simple and inexpensive repair, with a brand new tire included the bill was under $ 200. I have been a customer for at least 10 years and will always take my vehicles to this garage.

A damn great garage. Honest, spectacular service. And great staff and employees. I recommend this place.

Brought my ’04 Nissan Sentra in for grinding brakes. Staff was very nice and brought me out to show exactly what was wrong with my car. They fixed the issue and I haven’t had issues since. I also respected that they didn’t try to convince me I needed something like new brake pads just to get extra money like a big chain most likely would.
I would definitely recommend this place to anyone needing good and trustworthy work done on their vehicle. Will be going there from now on for my car maintenance.
Support Local Businesses!!!

I took my truck to get it worked on and they told me I needed a new engine. They quoted me $ 3500 for a used engine for a ’99 f150 and $ 5000 for a new engine. After shopping around I found that they were charging triple what other mechanics were. They are extremely overpriced and when I asked why it was so high compared to other reputable places the owner said that the labor isn’t free.
Do yourself a favor and call around to get other quotes

I went to get my inspection sticker, which was handled quickly by AHG. In addition to this I had lost my registration sticker for sometime and was confused by the process of the new one sticker instead of two. Kathryn was very helpful in this process as she told me to call DPS, which I did. DPS told me to go to the nearest courthouse to pickup the registration sticker and pay $ 8, because I had already paid for the one I had lost. Anyway, Kathryn even helped me with getting my registration sticker by giving me directions to the nearest courthouse, which happened to be on my way back to work. In summary, I was thoroughly pleased with their 360 degrees of service, which went above and beyond just getting me an inspection performed.

I brought my ’99 f150 here to get looked at. They determined that it needed a new engine. They quoted me $ 3500 for a used engine and $ 5000 for a new one. After shopping around reputable mechanics I found that they were charging double almost triple what others were. when I called and asked why they were charging more than others the owner said that labor isn’t free
Well needless to say I went elsewhere and am happy that I took the time to call around and didn’t waste thousands of dollars with them

Great service and they saved me money. Very happy with them.

Friendly. Checked my car out and told me what the weird noise was. Check engine light not on. Gave me other alternatives that did not involve me spending money at their shop… did not rush me in making a decision and dumbed everything down for me in car talk. Chit chatted with staff, all seem friendly in my opinion. Took a little longer than expected but I’d prefer perfection over so we any day. I will be bringing my vehicle back in the future.

I went to Adolf’s yesterday to get my new used car checked out. It is pulling to the right and Im also going on a long trip next week so I wanted to make sure the car was ok. After waiting 1 hour for the girl up front to tell me it needed an alignment, I had to wait another hour for them to align it. Oh and by the way, the alignment might not stop the right front tire pull. So after the alignment of 70 bucks the girl tells me oh it still pulls to the right but you did need an alignment. Huh? The owners really need to shift this front desk person to the back of the house and get a real customer service friendly person to work the front. This place is cute and cool inside but lacks any personality or personable customer service up front. I won’t be going back.

I have to give them 4 stars because they would actually give me a ride back and sometimes even pick me up when I had to take my other car here. They DON’T have to do that and I am VERY appreciative of it.
However when I purchased a newer car and took it in to get completely inspected by them (it was a new, USED car) their mechanic somehow missed that in 2 of my tires metal wires were very visible. I only found out after going to check the air in my tires a couple months later at Discount Tire. NOT SAFE. I have an angel watching over me because I drove that car out of town after this inspection.
I am only NOW writing a review because its been a year and my check engine light is on and I would like to have my car inspected again for anything it may need and am still debating if I should take it here or not.
If I do they will know about their mechanics mistake and I am pretty sure my car will be given extra attention because of that but the only thing keeping me looking for yet another shop still is the fact that they are not open on weekends. I would really like to have my car back in a couple days and not be without a car for a whole week. :/

The staff at Adolf Hoepfl made it a breeze for me in an emergency situation. As I pulled over to the side of the road, I noticed my car was low on oil! Passing through Houston, I saw Adolf garage on Google maps. I called them up and told them my situation. Virginia was glad to help me over the phone. Although it was about closing time New Years Eve, they managed to squeeze me in for an oil change. After some hot tea and conversation with Catherine, I was ready to be on the road again to get to my New Years Party. The people here have made me a believer in small business specifically the attention to detail and great customer service that comes with it. I want to personally thank Adolf garage for coming through for me in a time of great need. Thank you!

I’ll update my review to another star. The owner has reached out to me several times and tried to make things right. I was sent a free oil change and they rechecked previous work done. Still kinda leery to return, but she has given good effort to patch up the situation.

I’ve been in a handful of times with 2 cars; never had a problem. You can make an appt. & they are pretty accurate about how long it will take. And have always had a good experience with the people up front. I hate to see the bad experiences on here, I’m sure there are many good ones, people just don’t take time to write those.

I’ve been coming here for years. It is just a few blocks from my house. The new owners aren’t as friendly as the old ones.
The new owners put their young daughter at the front desk. She knows nothing about cars, even after two years in the same spot. I’ve never seen her smile once and she gives attitude to the staff, customers, & mechanics. You don’t win customers over by arrogance. She’s the only reason I take my cars to other mechanics further away for anything more than an oil change.
The good news: you no longer have to wait in line. I wonder why?

My husbands 2006 Nissan had the dreaded check engine light on. You know the one. Where the light comes on but nothing is wrong with the car. Problem is it won’t pass inspection when this happens. Being a handy type person, he went to auto zone and got the diagnosis which was the 02 sensor. He replaced it himself. Surprise surprise, the light stayed on. We take the car to Hoepfl’s on a Thursday. By monday they still had not looked at it. By Monday, mid day they came up with the same genius diagnosis, but their rationale was that the sensor should be a genuine Nissan sensor. We bit, and 369.00 later we pick up the car. Check Engine light is off and we have a brand new inspection sticker. Problem solved, right? Wrong. The next day the light is back on. We take the car back to them (pissed now because it appears all they did was reset the light). We leave it with them on a Monday — they never even touched the car. The owner mumbled something about being busy. What a joke. The front office staff is as confused as another writer notes.
We plan to take it now to a dealership to find out what is going on and I’m sure we will get bent over again. Once it is fixed, we will pursue reimbursement by whatever means we have to from this shop.
They try to appear to be your neighborhood trusty shop but it is the same as any other shop. Quick to take your money but not quick to back up their repair work.

This place is really adorable and I really really wanted to love it.
I have tried taking my car here twice and the first time they didn’t attach a particular wire and my car was dying on the way home. Pretty unsafe.
You would think I wouldn’t come back here after that-​well the cuteness of it overtook me. I came back for a inspection which you would think would be simple. It isn’t-not at Hoepfl Adolf. Someone was getting checked out when I got there and the desk clerk seemed a bit lost. Not good when they are the only ones in there. Anyhow when I got the chance to ask for an inspection-​they said it was a 45m wait. And that was the wait time for actually getting the car in. Pretty horrible service-​they shouldn’t offer inspections if they can’t do them efficiently.
I went down the road to another place because I didn’t want to spend an hour at this place with the lost desk clerk. Go to: Fast Sticker and Lube near the intersection of Shepherd and 26^th instead-​They had me out of their place in under 10minutes.

This is the kind of place you love to find and is special to Texas. If you are friendly and have the right attitude, you become part of the family. Sweet Sally sits up front and seems to be able to take the pain out having your wallet thinned, or bad news dispensed, all with a smile and a bit of sympathy.
That aside, these people do good work and never even blink at your finding fault of any kind with something they might have done, just whisk your car away and fix it.
I have a 25 year old BMW that tends to be difficult to find bits for, so the last time it happened, rather than wait 3 weeks and spend a fortune for the parts from Germany, they just fabricated a replacement.
That is service.
Drop by and say hello from me, I love them but I have seen a bit too much of them lately between the two vehicles.