Advance Auto Parts

Yes only good experiences here
Very helpful
Most other car place barely look at you and you have to beg for attention to give them your money.
Advance auto parts not like that.
Great. Keep it up

I went to Advance Auto Parts to replace my car battery, and let me tell you, my experience with their customer service was an 11 out of 10. Joe was very friendly and knowledgeable. He gave me his honest opinion and thought of what was best for my needs. I give my strong recommendation. Can’t go wrong with the service and care I received.

I came in for windshield wipers replacement. Kimberly was very helpful and attentive. Not only she helped me picking out the appropriate windshield wipers for my car, she also showed me how to replace them. The best part was her attitude while helping me. She looked like she was happy doing her job.
Best customer service I’ve ever got from an auto parts shop. Will definitely come back next time and recommend people to come here. Thanks, Kim! :)

The ONLY reason I am even giving one star is because I have to, to leave this review.
We bought a car battery in early November from this location. The guy that put the new battery in said, «I have never put a battery in a this type in this type of car.» FIRST RED FLAG
After 2 weeks my car would still not start. Took the car and battery back. They tested it on what they call an awesome machine. The battery passed. SECOND RED FLAG
Fast forward. March 1^st. After 4 months of my car not starting on and off at certain times, I took the car to J&T Automative for HELP. Guess what? On their awesome machine the battery came back… LOW VOLTAGE BATTERY! It was the battery all along.
THRID RED FLAG
Took the battery back the store and once again they hooked it to their machine and said the battery was good. Told us to come back in 35 minutes and we would have more answers. We went back. However, they didn’t put a load on the battery. The guy, Luis S, did not understand what «putting a load on the battery» meant. He would NOT refund our money at that time. He then said his GM would be there Monday and, «He didn’t want that battery in his store and to get it out.» FOURTH RED FLAG
Monday 4:00PM…Once again BACK to this exact store. Walked in and Luis S said, «Your here about the battery?» Well of course. Said his GM would be there at 6:00 and gave us the GMs name and cell phone. We called and no answer. FIFTH RED FLAG
Went back AGAIN at 6:05 on Monday. Luis S. was able to refund our $ 180.00 and said, «I am not going to deal with this anymore.» As the GM sat in the back talking in the phone for all to hear. SIXTH RED FLAG.
So after numerous trips and extreme frustration, we did get our money back. It is the worst experience EVER. I would not recommend anyone go to this store. They were not knowledgable about batteries and their customer service may be the worst I have ever experienced since moving to Houston.
If you want no help and no support this is this the store from you. I hope anyone that reads this knows, I am serious, this store is awful and you will be treated with no professionalism at all.
Good luck!!!

Hours posted say they open at 7:30am. Don’t show up at 7:30 expecting them to be open.

After getting ripped off at Sterling McCall Hyundai a few years ago, I started watching YouTube videos and doing my own car maintenance. Advance Auto Parts has the best coupons of the auto parts stores in Houston, and have been in to this location a few times to get parts for my car.
I really like how you can order online (using the great coupon codes) and then pick up in store an hour later. This location has always been quick and I’ve never had issues with my orders. Today I was replacing my headlight bulbs and was having trouble getting the locking pins free. One of the employees, Juan, was a champ and helped me out. Great customer service — I would recommend this location.