All My Sons Moving & Storage of Houston

Excellent experience! They were so nice and professional, accomodated my needs and wants, and were very efficient. I would recommend them to anyone and use again in the future. It is worth the price you pay to use their service. They care about what they are doing. They were careful with my things and I never heard them complain one time.

Do Not Do Not Do Not use them… I’m seriously considering taking them to small claims court. worst experience ever. this company is in the business of scamming people… make sure to read your contract … I refused to sign it …

After speaking with Tina initially, she stated that she would relay my concerns to Kenya, which I assumed would lead to a follow-​up call from All My Sons.
One week later, I still had not received a call from the company, so I decided that I would check on here to see if maybe I had received some sort of explanation via Unilocal response. I was even more dissatisfied to find a one sentence, blanket statement thanking me for my feedback. Being a member of upper level management and often having to deal with irate customers, I value customer service. I also believe that a company can salvage themselves from a negative experience by providing a positive follow-​up experience. Since it appears that All My Sons doesn’t care to provide either, they lose any chance of a repeat customer.

We moved under very trying circumstances from CT to NY right after a major snowstorm. A couple of feet of snow on either end, and snow piled between cars in the city we were moving to. Al and his crew from All My Sons made the move go smoothly, with humor, always trying to put me at ease. Nothing broke, they did it super fast, they were pleasant, happy to go the extra mile, they dug, they shoveled, they carried up and down and every which way we wanted them to go! I will recommend them to anyone, they were a pleasure!

Do not use this company! They did not listen to the guidance I provided on how I moved my sofa in when I bought it. Basically, I looked up and they were trying to shove it through the door on end when it was clearly 2″ too tall rather than take the backs off as I instructed. They came back in to remove the backs and the most inexperienced one starts jerking on it like crazy, ripped the back staples out and managed to remove it as I walked back in the room to see this! One of them used my bathroom and left behind dirt in the sink from washing his hands that was positively disgusting. Upon arrival to the new house, a 3 story townhome, they attempted to leave all boxes on the first floor despite them being clearly marked as to the room they belonged in. Unless I stood right there and directed the location, the boxes ended up in the GARAGE! They charged me an extra hour for what should have been a quick move (I have little furniture). And they left Gatorade bottles and chip wrappers on a shelf in the garage as well as IN A BOX that was open on top with items to be stored in the garage. I was so disgusted by this group of lazy boys I will not use them again. In addition, I took the survey that All My Sons prompted me to, stating all of the above. It’s been a week with no response from them whatsoever. It is very clear that customer service is not important. I’ll use MG Moving Services next time. My partner used them for her move and they were totally professional, hustled and very careful. Call them: 713−271−1512 or 832.605.8840!

This was an absolutely horrible moving experience. First of all, they gave us an estimate of 3 – 4 hours for our move (out of a one bedroom apartment into another one bedroom apartment about 30 minutes away) and said that all of the costs were included in the hourly rate. The move took 6 hours, not counting travel time, because these 3 guys were moving as slowly as humanly possible. They also scratched up the walls in the place we were moving out of, and they packed a trash can that was clearly labeled as property of the apartment and was outside, not with anything that was being moved, and we didn’t realize it until we were at the new apartment. We had to take it back at our own expense.
The worst part came when we got the bill. Of course they charged us for the time it took over the estimate, but they also tacked on moving equipment charges, a fuel surcharge, and travel time, not just between the apartments but after the move for them to get back to their office. It was the most blatant case of intentional deceit I’ve ever seen a business have the gall to pull off.
When I called to dispute the extra charges, I spoke with the Operations Manager. He was shockingly rude and condescending, stating that of course I have a problem with the service now that it’s time to pay the bill. I’ve never encountered such terrible customer service in my life.
I wish I had read the reviews before using this company, but all I can do now is share my experience and hope that it helps other people avoid making the same mistake I did.

All My Sons moved my family’s belongings and they did an excellent job! Professional, strong, speedy and cautious. I highly recommend this team. Their customer service /​dispatch /​movers are all a pleasure to work with. Thank you!

The move itself actually went very well. My problem started the next morning when I discovered a piece missing. I immediately called and spoke with a guy named Chase. I explained my situation and he said no problem let me transfer you to dispatch so they can check into that for you. So after 20 minutes of listening to their theme song! I hung up and called back and got Austin! Austin in all of his rudeness and complete lack of concern informs me that ‘O yea, their all off today, it’s closed so you’ll have to call back tomorrow before anybody can help you’. To which I replied ‘well why did Chase put me on hold for 20 minutes if they’re closed’? Austin: ‘Don’t know, maybe he didn’t know’. Me: ‘So there’s no one I can speak to today in regards to my missing piece’? Austin: ‘Nope, nope, not today!’ It was dripping in rudeness and smugness! I said ‘well that was very callus’. Austin: ‘Well you have a nice evening’
You have a nice evening too Mr. Austin! Cuz you can bet your sweet a_​_​! I’ll be calling on more than just my missing piece!

The worst movers. Charged me 7 hours for a job that should’ve easily been half of that. Constant breaks of 15 – 20 minutes. They had three movers and at least 4 or 5 times they were ALL on break at the same time for upwards of 15 minutes. Used them 5 years ago and they were great but never again. Not only did they take long, they broke one of my canvas paintings that I specifically asked them to be careful with and also put an unfixable deep scratch in my dining room table, scratched up my stairway walls in both houses, and then had the nerve to start talking about a tip. These guys were terrible in every way. Never again.
Oh and the reason it was «only» 7 hours was because I MOVED ABOUT 40% of my stuff on my own while they were taking breaks and moving slowly, otherwise who knows how long it would’ve taken.

I would like to give zero stars but I can’t. I received a quote for $ 169 per hour for team of 4 professionals with an extra hour for travel. Then I was told I had to pay prior to unload so they hold your furniture as hostage. They charged my gas which was not quoted and 6.5hrs to move 10pcs of bulk furniture and 10 boxes chairs etc. These so called professionals had no tools to take apart beds etc so I did all of that for them !! Within an hour of starting they took a smoke break! Then I moved 3 beds myself whilst they were thinking about doing something ! They have no methodology on how to move furniture carefully and expeditious, one stands watching the other work! Take a look at my $ 700 dinning chairs I posted above. I talked to the manager during this horrendous experience with little support I also sent about 80 emails with photos with no reply. Please do not use this company. I asked the movers when I viewed the back of the van If they would move their Mothers loved possessions in this way? Just blank looks!

Update:
Today Lacey from All My Sons called me to resolve the issues from this past Saturday’s move. She was very polite and helpful and we resolved all issues. Thank you Lacey for your time and understanding.

Besides the movers being nice, there isn’t much good to say. They didn’t reconnect my mirror to my armoire, reconnect the washer and dryer, and they carried my dressers upside down up the stairs. So when I opened it, pieces fell behind it and my drawer won’t close properly. I called customer service and spoke with Nick. He was condescending and kept asking what I wanted him to do. How about apologize for the lack of completion of the job payed for? He said they don’t have to hook back up the washer and dryer, and although they told me to leave things in the drawers of the dresser, it’s my fault the things are stuck behind the drawer. He said since there wasn’t any physical damage, he wasn’t sure what I wanted. I had no reason for a complaint. Ok fine. Learned my lesson. Don’t use these guys!!!

We moved about 5 blocks down Westheimer in Feb of 2012. I didn’t have an account to write Unilocal reviews back then, but this is more of a public service announcement then a review. I had moved 4 times in as many years and these were not only the worst movers EVER, but swindlers. I only wish I had read this review before hiring them. As I was moving out of my apartment building on Shepherd and Westheimer to Montrose and Westhemer, my neighbor down the hall noticed my movers and warned me to watch them because they will move as slowly as possible to charge you by the hour.
In short, I moved into my apartment in 3 hours (with other movers) and it took them over 8 hours to move me out and down the street — without reassembling any large furniture. They took frequent smoke breaks and drove extremely slowly, even stopping at a green light to wait for it to turn red. When confronted about their tmeliness, they complained that the reserved freight elevator for their use only, slowed them down versus taking the stairs. I don’t quite understand that rationale. My boyfriend ended up moving at least a third of the furniture and we still paid well over double the estimate we received and any estimate I collected when looking for movers. DON’T USE THEM!

Moved from Houston to Fort Worth. Went with them because of horrid experience I had with my last mover. These folks sounded sincere and responsive on-​line, and were responsive to the many questions I had, the most important being «I don’t want ANY surprises on the price of this move».
The crew showed up on-​time at my 1 bedroom hi-​rise and efficiently loaded my stuff (I had done all the packing with some boxes I got from them, and others I got from the local U-​Haul office). Took them 2:15 minutes, which I thought was GREAT given I was on a high floor. All my furniture and flat screen plasma TV’s were expertly padded and shrink wrapped. The 3 man crew worked perfectly and without break.
The next day they showed up in Fort Worth, late and without communication, but they made it. Again, my stuff was quickly unloaded, although I was pissed they brought everything into my new place and then walked my rugs up at the end. Dumb.
The real surprise came when they told me the move was going to cost $ 1,000 more than their estimate. At that point, what are you going to do. They estimated 2 – 4 hours total (I used the higher end for my comparisons, as the low end (1 hour to load, 1 hour to unload) just didn’t seem realistic, but they are supposedly the experts? So 5 hours instead of the 4 estimated and a couple boxes. The trip fee from Houston to Fort Worth was a flat fee based on mileage, plus a fuel surcharge (BS). I questioned the total cost versus the estimate and got the run around. Bottom line, I’m out $ 1,000 more than I planned, no good reason except their estimating is obviously awful. They are in the bloody business of moving people, there is no excuse for this other than they purposefully low-​ball estimates to get business. I would have given 1 star, but the crew really was fast and efficient and none of my stuff was in the least bit damaged

We used all my sons on my recent move from Webster to Houston. Guys were professional and efficient. Wrapped and handled everything carefully, it took them about 4 hours to load travel and unload everything. My complaint was The price was way higher than expected.

Don’t believe these guys when they tell you they are a flat-​rate business. Lots of hidden costs here that they somewhat rudely spring on you after your move is done («fuel surcharge» etc). Also, I had some initial issues with scheduling that I would have overlooked had the fee quote been what I was actually charged in the end. Look elsewhere!

I contacted this company because I was thinking about moving but I have not used them. I thought it important, though, that I share my experience with them. I contacted them in December to obtain a quote. I did not agree with it and received a better quote from another company (although I never did end up moving). All My Sons has called me and e-​mailed me daily since December trying to contact me. Sometimes they even call two or three times a day and from various numbers.
It may just be me but my lack of response should have signaled that I was no longer interested in their services. At best, I would think a company would contact someone once every couple of weeks or so.
Regardless, I felt harassed and ganged up on by this company. I finally notified them today that I am unappreciative of their harassment and asked that they stop contacting me. I received a rude retort saying that it was their duty to find me and that if I was no longer interested, I should have e-​mailed them long ago (I’m putting it nicely). Any company that acts this way has their moral compass out of whack. If they bully potential customers like this, I can only imagine how they treat their actual customers (I’m not sure how they got such a high rating when I’m much more likely to rely on Travis P.‘s story than any others considering my experience).
All that aside, I give them two stars and not one simply because they were prompt in responding to my initial request.

We used All My Sons for our recent move from Houston to New Orleans, and I couldn’t be happier. I chose them because their pricing was simple, reasonable, and they gave me a «will not exceed» price. Our total price at the end was about $ 1500 cheaper than the «will not exceed» price, so I was happy.
They came on time and packed everything with care and efficiency. For my 3 bedroom/​2 bath house, including outdoor furniture, grill, etc., it took them 7 hours to pack and load everything. Great! Glad I didn’t have to do it!
In New Orleans the next day, it took them under 3 hours to unload everything off the truck, including a HUGE, heavy dresser that they moved upstairs without a scratch.
Shaun, Mike («Skinny»), and Carlos were my team and I loved them. Great guys, very professional, fun folks. I’d definitely use All My Sons again and I’d ask for the same team again — they were awesome.

I don’t believe that these people got 5 stars from anyone. Read the other posts carefully and make sure they look legit, because my move was horrible.
My advice if you do use them: Just make sure they give you a hard time estimate and agree to not charge you over a certain limit… or they will go as slowly as humanly possible.
A few indications that they are consistently shady:
1. I heard the main mover (Jamie I think) say to the other guy, Wendall, that «We’re not gonna make any money today, I shoulda just stayed on the couch»
2. When they called 48 hours in advance to confirm, I said «are there any other fees above $ 94/​hour» and they said «NO.» There is a 10% fuel surcharge. Also be aware they charge a 1-​hour travel fee on top… but they tell me that’s standard.
3. A neighbor saw us with them and said «be careful and don’t leave them alone or they’ll go really slow… they over-​charged me about $ 900 for my in-​town move
4. The owner blamed it on having 3 elevators and on the rain. They went up or down the elevator no more than 5 times at each place… for about 30 seconds each time. Let’s round up and say that is 20 minutes total. What do they normally do… only work on the first floor???
Move details: 3 stops
–my 1-​bedroom, which was an already disassembled bed and about 20 boxes/​items nicely stacked in the living room… and a 5-​piece big desk.
–My girlfriend’s place – a 1 bedroom fully furnished but also all boxes stacked in living room.
–Moved to a 2-​bed.
All three had elevators, two of which were freight style so could be loaded to full and then raised to the floor… making it very easy. All three places were within about a 5-​mile travel area and we got them front-​row parking, out of the rain at each.
IT TOOK THEM 7 – 8 hours!!!
My place — previous move took under 1 hour to move out and in… took them from 9:30 to 11:00 with my help (extra 30 – 45 min)
Her place — took 1:15 to move in… took them from 11:15 to 1:15 with two of us helping (extra 45 – 60 min)
New place — I said I’d tip $ 100 if they could unload in an hour… they took over 3 hours and all they had to do was drop everything off in the room. in that time I unloaded my entire SUV and my girlfriends car, using the stairs so they could use the elevator. Took them from 1:30 to 4:30 (extra 120 min)…plus they lingered for an hour while I yelled at the boss trying to get my money back.
I budgeted about $ 300 – 400 including a nice $ 100 tip if they were good. I talked him down from around $ 860 to $ 718 final price… and obviously 0 tip. My girlfriend spent $ 700 on a move from Austin to Houston… and it took an hour to unload and she has ²⁄₃ of our stuff.
We hired them so that I could relax!!!
…but at my apartment I borrowed a big trolley and brought about 30 cubic feet of boxes on each trip with the guys. At the other two I was literally carrying boxes and tables to the elevator for them, loading the truck while they were dilly-​dallying, etc. They even took smoke breaks. I put the bed back together because they were taking too long to put the screws in. I told them to put half the stuff in one room and then drop the rest in the hallway because they were already double time and we just want this over with.
After they left around 5pm, my girlfriend and I moved the beds in, and the 10 – 12 boxes left in the hallway. I always feel bad not tipping, but these guys were either dishonest (probably) or just plain lazy and horrible at their job (also probable).
Just don’t use them and go with someone professional.

_​Pre-​Move_​I chose All My Sons for my move to Dallas because of price (no hidden fees), # of movers, and their responsiveness when I submitted an online quote (same-​day). They called me two days before my move to confirm move time.
_​Rates_​$ 89/​hour for two men, whether it be packing, unpacking, moving, or driving, it was the same flat rate. A set 10 hours was allocated to driving, which covers round trip. This is good because then you don’t get penalized if there is traffic. S/​M/​L boxes range from $ 4 – 8, dish boxes were $ 11, and wardrobe boxes would be free (as long as you returned them at the end of the move).
_​Punctuality_​The only reason I am giving them 4 instead of 5 stars is because they were late. Not a good way to start. They were supposed to arrive at 8 am, called them at 8:30 to see where they were, said they would be there shortly but had some gas tank problems (excuses excuses), and finally arrived at 9:15 am.
_​Packing_​I packed mostly everything myself except for the kitchen, which I let them handle. They did a very thorough job of wrapping EACH individual dish/​pan, but some things that I didn’t feel need to be wrapped (like tupperware, canned soup, napkins!) were needlessly wrapped. If you are paying for movers yourself (my company reimbursed me) and time is money, I would recommend packing certain things yourself. Otherwise, if your company is paying for it, by all means, let them pack it all.
_​Damage Prevention_​I was very pleased about the number of blankets they would wrap my furniture up in to ensure no damage was done. 5 stars for this.
All in all, tardiness aside, the move was very seamless and the movers were very polite and professional.