Apple Towing Co

Great customer service, the tow truck driver came out a second time to help me out and he did not have to I recommend Apple Towing to anybody!

Apple towing was contacted by my insurance to transport my car from my home to a service station for repairs. They were scheduled to pick up at 330pm on a Friday afternoon, to be at the place before they closed at 5. At 355 I called them and they said 330 means between 330 and 430 and they probably couldn’t do it anyway because the place was closing. So I called my insurance company. They rescheduled them to pick up in the morning between 8am and 9am, to get my car to the place before they closed at noon.
I left the house to go with my ride to the Rent-​A-​Car to pick up my rental. While there, Apple Towing calls— they’re at my house. Flabbergasted… I told him he is supposed to pick up the next morning because the place was closed. He says ok… hangs up.
At 930 am the next day, when he didn’t show up, I called the insurance company. Their dispatch said someone was on the way. At 1150 I break down and call again and by now I’m pissed. I told the insurance company to fire Apple and get a new company. I have been reassigned to a new tow company for Monday when I’ll have to take time off work AGAIN to get this done.
Don’t ever use this company. They’re going to screw you over.
And then they sent me a text to review their service… pic attached.

Phil (driver) arrived much quicker than time told to me by my insurance company. He was friendly, Kind, and competent in his work. Honestly, he was the bright side to a very crummy morning!

Great company! The worker were very nice and friendly. After I request towing service they was at my home 15 min later.

Geiko set up my towing with Apple Towing this morning, and after waiting 30 min past the stated arrival time I called them to get an ETA. The woman who answered said the order was cancelled by Geiko. Geiko said they never cancel service unless the customer requests it cancelled, and my Geiko agent said she would file a complaint on Apple Towing over the issue.
I hope the replacement is better.

Ernest did a great a job for pickup our car at home. He’s professional! Thanks again!

My insurer used Apple Towing in order to move my car from the storage lot it was at to the mechanic’s shop where it would be repaired. On Tuesday they moved the car but Apple Towing left my key at the storage lot. I get a call that same day from the Mechanic’s shop asking me to provide the key. I call my Adjuster, he calls Apple Towing. Three days have gone by of which they could have started repairs on my car. Apple Towing tells my Adjuster they can not fix their mistake and I must go grab the key they left.
Me. The person who has no car and who lives 40 minutes away.
I would not recommend this company to you. They are incompetent and expect others to fix their mistakes. I called my insurance today as Apple Towing was not able to provide any solutions. My insurance has dispatched another company to do the job Apple Towing was not able to finish.

We used there services in conjunction with our emergency roadside assistance we have with Geico. They called and said they would arrive in 20−25mins and thats when they arrived. The guy arrived and was very friendly. We appreciate there great services.

After posting this review I got a call from Mike Scully, the owner of Apple Towing. He wanted to make things right and sent me a check to replace the stolen articles from my car. I was surprised he called and even more surprised that I actually received the check. I commend Mike on being an above board business man who wants to protect his business reputation and accommodate his customers.
DO NOT USE — After waiting 5 hours for them to show up — they stole everything out of the inside of my car — floor mats (weathertech — $ 200.00 mats), change, CDs — everything that wasn’t tied down was stolen — even my gas! Every ounce of gas was siphoned from my tank, I barely made it a gas station when I picked my car up from the dealership where it was towed to. Cannot get a manager from Apple to call me back and have left several messages. BEWARE of this towing company!

Very happy with the service. Tow truck came less than 30min and they were able to drop the card for me at the repair shop. They even call me when they dropped the car at the repair shop! Great service.

Driver was nice, courteous. Even though I was alone I felt safe. He even offered me a better solution closer to my home which I greatly appreciate. I wish it had not taken Geico so long to send the request to have my car picked up.

Today I need a tow truck flat bed I called around 1 they said they were backed up and it would take 2 hours that they would call me back. I call back at 3 which is two hours later and they just kept putting me on hold and the girl didn’t seem to have my info when I have it to her the first time I called. She sounded lazy and just rude when I called. I called back and a man answers and he told me a different story saying they might not be able to pick it up. I will never use they’re service or refer them to someone. I found another tow truck company who came in 30 mins and was much cheaper.

I would not recommend this company, they were assigned by AAA. The driver was nice but the said company does not put tire irons /​4 ways on their truck so the driver couldn’t help with the tire change. He tried to call another truck but they were unavailable. I am still surprised a tow truck that doesn’t have tire changing equipment.
The next company AAA sent out had everything.
Overall my opinion is I would not use this company

GEICO dispatched Apple Towing service to retrieve my car and tow it two miles to the dealership. The original time estimate was 90 minutes, then another 45, then another 30. Upon arrival, 3 hours later, the company declared that they didn’t have the appropriate equipment to tow my jeep, collected their money by telling GEICO that they tried, then left. Since the company gets paid by the insurance company for simply showing up, they have every incentive to claim they gave it a shot and then move on. If you have taken a vacation day to spend your entire day waiting on a tow service, then this service is probably fine.

Liars. If I had to sum up their company and workers in one word.
You simply cannot tell someone that you will be there in 45 minutes and NOT show up FIVE hours later! An hour late, shame on you… five hours late, well I’m an idiot and you are a sorry excuse for a company. Called them many times asking for an ETA, «30 mins out», «5 mins away», «5 mins away but having trouble finding it» and more were all the excuses they gave me (and my insurance company). Funny how they told me «5 mins out» and when asked where their closest truck was at they told me a location about 20 mins away in perfect, no traffic, all green lights conditions.
Cancelled my tow with them after the fifth hour and the new tow company came within the hour. I still cannot believe they would straight up lie like that. My insurance company got fed up with them as well and I told them they should NEVER use Apple for any future tows and the insurance agent agreed.
They could have easily told us they were too busy or didn’t have anyone in the area and passed on our tow but instead they were greedy and didn’t get our tow anyways and bonus, they also get my bad (brutally honest) review.

So picture this. Ice storm delayed my flight and was 3 hrs behind schedule. Tired, hungry, and grumpy toddler to entertain for hours on end + flight time = get me the heck home before I can no longer function. On the way home BOOM! Pot hole from Hades blows my front and back tire out. Holy crap-​a-​moly I thought I was going to lose it but didn’t have the energy too. Strange town so I googled tow trucks in Houston. Up pops Apple Towing Co so I roll the dice since I know nothing about towing companies here and just hoped it was a good one.
Well, it just so happens they were AWESOME! First of all they said it could take up to 45 – 60 mins to arrive and it took more like 15 – 20. I had never been so happy to see anyone! The driver was so incredibly professional and courteous. It was 30 degrees outside so he held my baby so I could climb up in the cab and then handed him to me in the toasty warm cab. It was a big flat bed tow truck and it was really nice inside. Nice truck itself in general and it was kept very clean so it was very comfortable to wait in. I wish I could remember the driver’s name! He told me but my brain was past functioning so all I have is his employee number, #604 from the receipt. Very, very, nice man and I felt very safe and well taken care of being a lady out on the road with an infant. He towed me to where I am staying while in town and I have to say, the price was very reasonable! It was $ 75 to hook up, a $ 10 fuel charge, and $ 2 a mile. Only came out to $ 95 which is way cheaper than most companies even just to hook up from what I hear. I will definitely use them again should I need another tow around here. I may even have to call them back tomorrow if my dealership won’t come and get my ride for me for free. Having to get your car towed is never a fun thing but they made it as pain free as humanly possible. Thank you so much Apple Towing co! You guys are great! And thank you driver 604!

They had me waiting 6 ½ HOURS for one of their cars to come! The first guy came an hour after I originally called, BUT brought the wrong type of towing truck and told me to meet him outside (my car was in a parking garage) since he can’t bring the truck in. We’ll DUH if the car could work I wouldn’t have needed it towing. I kept telling him this and he ignored me and said he would need to call the office and they would call me back… Of course they never called back. I called and told them what happen and why they didn’t send the correct truck since I had discussed all the details with them in my original call. I had to call them back 3 times until
I ended up calling another towing company. The driver of this original call was rude and I did not appreciate the 6 ½ HOUR LONG WAIT! Do not use!

Situation: had a hard flat. Ruined tire and ruined wheel as well. Had to pull off into first available parking spot which happened to be an apartment complex.
Left it overnight. On the advice of a friend, I called Apple Towing the next morning to get my car to the tire store for wheel and tire replacement. Dispatcher was very professional, very courteous and very informative. The wrecker driver beat their time estimate of when the wrecker would arrive.
Wrecker driver was very low key and very professional. Put my car onto the flatbed truck (which the dispatcher told me is all Apple Towing uses) and was careful in doing so. My car has low clearance and he used wooden planks to get clearance for the low hanging air dams.
Delivered my car straight away to the tire store I specified. Deposited my car at their service door entrance.
Price was as quoted and was very fair and competitive with other Houston towing companies (in my opinion).
Apple Towing will be my wrecker service of choice from here forward.