Audi North Houston

I bought my Q5 a few months ago and love it! The experience with my salesperson, Andy Hale, was easy, simple, and enjoyable. He walked me through the process, answered any questions I had as a first time car buyer, and kept me updated all the way through the process of purchasing a car. I was very pleased with my service and would highly recommend anyone looking for a vehicle to ask for Andy. The entire sales and finance teams were friendly, welcoming, and treated me with the upmost respect. Andy has been helpful when I’ve needed service on my car, pick up and dropping off my car for me. He’s kept me updated throughout the day when my car went in and even came back clean and vacuumed (bonus!). I highly recommend Andy to help you with any of your car buying needs!

The car dealers were great, but the lady at the front desk is super arrogant. It sucks that we got such a bad impression, even though we were offered some great deals here, that lady ruined our experience. Had we not been helped as good as we were, I would have left the dealership purely out of disgust from her attitude.

I just purchased a brand new Audi A3 from Audi North Houston with the help of Blake Best, and I could not be happier. This was the best car buying experience I have ever had. I am from Dallas, and I was in talks with a LOT of dealerships in the DFW area before I decided to go with Audi North Houston. Blake was an exceptional sales manager, taking care to all of my needs and wants in a car and financing. Danesh Dubash brought my car to Dallas for me, and he was wonderful as well. He went over all of the features of the car with me, and made sure it was in pristine condition so I would still get the «new car feeling» even though it had been driven from Houston to Dallas.
This dealership is AWESOME, and I highly recommend it for anyone that is looking to lease/​purchase a car!

Outstanding service, both in sales and service. I’ve purchased several cars from Audi North Houston over the last few years (Q5, A7, R8, TTS) and always had an experience that exceeds my expectations. Sales team is low-​pressure, professional and helpful. No traditional «dealership» pricing games. Service team is even better. Super knowledgable and friendly. Always available and eager to work around your schedule. Derek Angerman leads the pack — an encyclopedia of Audi knowledge delivered with great customer service. I buy Audis because of Sewell. Different kind of dealership experience.

Customer service is seriously lacking here from a pre-​sales standpoint. I am not sure how talking down to potential customers is a selling technique. The sales manager was extremely rude and condescending. There is this funny thing out there called the internet, which anyone can see what other people are paying for the car you want. It also shows you the data from same city that you live in. When you offer me the same car for 4k more, I am going to say something. The sales manager talking to me about economics of things made me want to laugh. Maybe he thought I didn’t know anything because I was wearing jeans and polo. It shouldnt matter what I am wearing or what I do for a living, you should treat everyone with the same respect. I thought Sewell dealerships are better than this…

Okay, so scheduling an appointment to bring your car in for a few issues is suppose to be a hassle. Typically you call and you’re on hold and then you get a rude fellow who quickly rushes through everything, but calling Audi today for the first time was an extremely pleasant surprise. I spoke with Craig to make a reservation to bring the car in and he was just so extremely delightful to speak to. I didn’t know that friendly, hassle free and car dealership actually go together :)

I want to thank Wade Harlan for a smooth and easy experience in purchasing a car for my father. I had to do this from afar as I live in Arizona and he was courteous, respectful, and willing to work with me on getting a fair price for the car and had the deal done in one day. I had tried Audi of central Houston (where my father’s last car came from and they tried the you have to come in to the dealership for the deal routine…)
If you are in the mood for Audi please ring up Wade and he will take care of you. He reminds me so much of the types of Houstonians and Texans that I miss so much living out of state.

These guys are great in the service department, Paul especially! I drive 100 miles round trip to bring both my cars to these guys. I have tried all other dealers in town and bought my car from Central Audi but would not go to anyone else but North Houston, worth the drive every time. Thanks Paul!

The best Audi dealership for service. I live in the Heights but drive all the way out here to get my maintenance and services done because the quality of work and service is superb. They treat all their customers with respect and timely service. Samantha and Paul at service were awesome to work with for services and parts and everyone else I’ve had customer experience with. Highly recommended if you’re looking for the best Audi service department.

I have had NOTHING but grief with this dealership! I bought an extended warranty over the phone for my Audi. I was selling my car a few years later and called to cancel it. I was told by the finance person I couldn’t do over the phone I need to come in. I went to another Audi dealer who took over an hour out of their time to finial get this dealership on the phone. Once they knew they were talking to «one of their own», they all of a sudden COULD cancel the warranty over the phone. I HATE this dealership and you shouldn’t have anything to do with these unprofessional people!!!

From the moment I walked through the door I felt like a valued customer. This was my first purchase of a luxury vehicle. Andy provided me for the best options for my budget. I got everything I’ve wanted at a really good price. Even the negotiations didn’t feel stressful. I felt like I could trust everyone there. When I picked up the car I got the red carpet treatment. Since I’ve picked it up Andy and the dealership have continued to check in on my satisfaction. This was an amazing deals help that went over and beyond for me ! Team Andy ! Thanks for everything !

The service department. Where to begin.
So I bring my A4 in for standard maintenance and a small oil leak. End result, no maintenance performed, no oil leak fixed, and a disassembled vehicle that they refused to put back together and force me to get towed ($ 275!) at my own expense. They then refused to offer any alternatives for service, and refused to communicate with the auto shop that finally I had the vehicle towed to.
I’m at a loss at how to explain what even happened in a coherent manner. They took apart my car (seriously, took out the transmission and everything), claimed to find some defect that prevented them from further working on the vehicle, and decided that I could go screw myself. It’s now at another shop being serviced, and they’re convinced that these fine folks at Audi accidently broke my car, and because they didn’t want the liability of fixing it, they just made up a story about it and then kicked me to the curb. Audi even had the audacity to imply that I should be thankful that they didn’t charge me. For doing nothing!
This has been a nightmare. They should be ashamed of how they conducted themselves. Auto shops have enough problems as it is, and it’s dishonest jerks like these that make it so difficult for honest mechanics to do business. It’s THESE people who give a bad name to an entire industry.

Fantastic Dealer with Superb customer service. Ajay Brivic is a great sales person and really went the extra mile to insure I was happy with the purchase of my 2016 RS7 (how could one not be). It is an awesome car. This is the second car we purchased from North Houston Audi and Ajay. I can’t say enough about how happy we are with the both of them.

Ajay Brivic!!! I had the most amazing car purchase experience recently because of Ajay. I recently purchased a 2015 Audi S5. Ajay is a true professional with very high customer values. In my opinion, he is an unmatched example of a strong, respectful, and caring salesman. It is also obvious that he truly loves the Audi brand and the Sewell family.
I have recommended Ajay to my friends, family, colleagues and strangers in the local Houston area as Ajay exudes excellence and builds trust quickly with customers which makes for a wonderful experience. Thank you Ajay!
I would also like to give a shout out to Alan, Joel and others for helping Ajay and I seal the deal! Everyone was so professional! I LOVE MY CAR!!! Go Sewell!

They do things right at this place. Period. They’re facility is clean and well maintained, their sales staff is very knowledgable, and everyone I met seemed to be a genuinely pleasant person to be around. I specifically worked with Andy when purchasing my A5 and he was able to get me more car than I thought I could get for a price under what I originally expected. He was extremely helpful and I would highly recommend going to see him if you’re in the market for a new vehicle.

Review is for the sales side.
I had a great experience with Justin Williams at Audi. He was great, nice and very attentive. Not pushy. He put up with numerous test drives, until I found the car that I wanted. I test drove I think about 4 cars and had him pull up 6 – 7 cars over the span of 3 days. Don’t know where the cars come from but it seems far behind the building. Took me on a good long test drive through both straights, turns, highways, etc to get a good feel of the car. One of the nicest salesman I met during my whirlwind car shopping experience. I went to Audi, BMW N houston and Woodlands, Mercedes, Volvo, Ford, Lincoln. Audi service was above them all. The building itself is very nice. Cookies, snacks, water, drinks. etc. Definitely a great experience. Hope the car and service dept do not disappoint.

I continue to think that Sewell has thrown out the old car dealership model and people placing a desirable face on it. Yesterday my wife’s car was in for service and we had another exceed expectations experience. My wife dropped off the car in the morning, I drove her lender car back in the evening to pick it up. The service advisor Marissa Cooksey recognized the lender car when I pulled into the bay and went ahead and started having my paperwork and car ready. She greeted me knew who I was (she had never met me). She walked me to the cashier explaining everything and I was in my car and on my way in less than 10 minutes. I challenge you to find a better experience than a Sewell dealership.

This is an updated review as of Feb 2015.
We like to take our Audi at North Houston because they are attentive, works with our schedule and communicate clearly what’s needed to be done. We may get different car adviser as Julia already moved on to a different role but regardless who we end up working with they are pretty thorough and good agent. Happy to get our car service here.
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This review is for the Service Department.
We can’t believe there’s limited AUDI dealership in Houston area. We first called the Audi in Katy but they could not accommodate us. Luckily Audi in Woodlands area had an opening for oil change service.
Julia. That’s the only name you should ask for. She took care of us.

Definitely had one of my easiest experience with Aimee Aylor at Sewell Audi. She made the whole experience painless and was so helpful in everything. Loved the fact that she went the extra mile in helping me look through 15 cars to find the perfect Q5 for me — black on black baby!
Thank you Aimee for the experience.

Where can I start? Let me note that I only come here for service. And have never dealt with the sales team but for one time when they tried to purchase my vehicle when it was in for service.
I have and hope to always have my service advisor be Paul. The level of service I receive for him is over the top. I live down the street from Audi central and have been there a couple of times but they don’t come close to the level of service that I get for Audi north Houston.
From the level of service that I receive from them will definitely make me our have my next vehicle for a Sewell dealership and I can only hope the level of service matches what I have always received.