Baylor Obstetrics and Gynecology

Very difficult to get an appointment. Phone staff are slow and not receptive to information. Front desk staff are friendly but very slow. Be prepared to wait much longer than appointment time.

Of the many medical practices my family & I have patronized, the generalist Baylor OB/​GYN on the 3^rd floor of Texas Children’s Pavilion for Women is the only one I recommend patients avoid & Drs avoid referring to, absolutely. I experienced a dangerous lack of care here, prenatal-​postpartum.
The practice was overly busy during my pregnancy w twins, both of whom have congenital heart defects, 1 minor, the other (ToF) very serious. My OB/​GYN, Richard Todd Ivey missed 1 of my twins by ultrasound (at 9 weeks); I don’t believe he had the time to look thoroughly. I was unable to schedule my next appointment w the NP until 15 weeks. As I was prevented from seeing Ivey again until I had 1^st seen the nurse, I had to skip an appointment.
By the time of my week 15 appointment, I was too far along to be given a triple screen test, & so agreed to a quad screen test. The difference between the 2 tests was for me a significant one – whereas the quad screen tests for open neural tube defects using a blood test, the triple screen tests for this using an ultrasound. The ultrasound would almost certainly have revealed the other twin. *The MSAFP came back falsely positive anyway, b/​c the loss of the protein was wrongly calculated for 1 fetus rather than 2. We feared I was carrying a dying baby.
Meanwhile, I was concerned by the extent of my morning sickness & was initially worried that I wasn’t eating well enough. But when I reported to 2 medical assistants (at 9 & 15 weeks) that I was suffering from *“morning sickness far more severe than that which I had during my 1^st pregnancy”, both looked at my weight gain (fine for someone carrying a singleton) & didn’t even note down my complaint. I wrongly thought I’d been worried unnecessarily.
Subsequently, a 3^rd member of staff, NP Kelli L failed to make a note when I reported at 15 weeks that I’d been feeling *“proper fetal movement for a week”, even after I pointed out that this was far earlier than I’d experienced this when pregnant with my firstborn. She said this could be for lots of reasons, & I shouldn’t worry about it.
The aforementioned symptoms (*) are textbook signs of a multiples pregnancy, & I believe that coupled w my family history of fraternal multiples – which neither the hospital’s questionnaire nor any member of the practice’s staff asked about, these may have suggested that I might be carrying twins. Yet Ivey, who is Baylor OB/GYN’s Med Director, was unapologetic re his staff’s failure to note reported symptoms, & stated that my symptoms could have been for lots of reasons, & wouldn’t have definitely meant I was carrying twins.
In all, I believed I was carrying a singleton for more than ½ the pregnancy. Both girls were born w heart defects associated with poor diet in early pregnancy.
The deliveries of my daughters were a complete fiasco & there were several omissions in my aftercare, as reported in my reviews of Ivey & attending OB Susan Leong-​Kee. In particular, b/​c Ivey failed to make basic notes respecting what we had agreed re the deliveries 1) I was given an unwanted c-​section & will never give birth for no medical reason, 2) my babies were delivered w Apgars of 4 & 6 likely due to the c-​section – the 1^st was born suffering from RDS & wasn’t breathing, 3) my daughters were senselessly mixed-​up, & the wrong twin received medical treatment – 1 could have experienced harmful side effects, the other could have died, 4) I did not even see my babies at close range for the 1^st ~13.5 hours after their births, w devastating consequences, & 5) I will always blame myself for these things happening.
Subsequently, I tried repeatedly to contact Ivey & once L-​K to learn what had gone wrong at the deliveries, but neither voluntarily contacted me for over 4 months, until Ivey wished to respond to my Unilocal review of him.
In the interim, multiple members of staff acted of their own accord either to prevent me from contacting Ivey, or to force him & me to meet, so that just trying to contact my Dr became a degrading experience. No one at Baylor asked or seemed to care what I wanted. Indeed, patients here seem to have no way of providing feedback.
Ultimately I felt so vilified for complaining, I chose to forgo the postpartum care I’d already paid for. As I could find no surgeon outside Baylor who would see me respecting possible problems related to deliveries managed by another surgeon, I was left utterly w/​o care, worried that my internal sutures might be unsafe, worried about periodic bleeding I was unsure was normal, & afraid I was becoming depressed. As my fears grew, I contacted Ivey’s nurse, Lisa A, confiding my concerns & asking permission to become a milk donor. Lisa responded by reportedly calling me «a time-​waster».
In all, there was an appalling lack of care, communication, & compassion by all involved in my care. And I don’t believe the practice’s Med Dir ever took responsibility for these, which makes it likely that other patients will experience them too.