Bounce Energy

Worst Utility Company I’ve ever done business with. I scheduled disconnection after an fraudulent issue regarding my account. It took them a month to investigate and resolve the issue They did not cancel the services timely and are now trying to claim I never cancelled services and attempting to collect on the extra time. I had even called one time to confirm cancellation. An investigation is being preformed and I hope it can be resolved. I am not typically one to even write reviews, but when an experience has been this bad, I genuinely feel the need to WARN others! You have other options, even if it cost you a little extra it’s probably worth it!!!

Been with this company for 2 years and NEVER paid a bill late up until about 3 months ago. I wasn’t shocked to see that I was charged nearly $ 5 for the late fee because I was late after all – HOWEVER– I was shocked to see that I was charged $ 20.00 because they printed a disconnect letter on the very next day after the due date!!! I called the company and the rep was very polite and she was nice enough to waive the fee as a one time courtesy but then she explained that yes, Bounce Energy does charge $ 20 if you are even ONE day late paying your bill and they list it as a fee for printing a disconnect notice and yes, the notice is printed the very next day after your due date. And although I was never disconnected, I was still charged just because they made a written threat. It’s like they’re loan sharks. I think it’s time I have my new, fairer, cheaper, better electric company to send Bounce Energy a disconnect notice ASAP.

I signed up for three years with Bounce Energy to lock in a rate.
For the first year, everything was great. Then all of a sudden auto-​pay was cancelled on my account, and a couple months went by before I started receiving calls from them about my account being overdue. I received no other correspondence from them until this time. I called their customer service and they claimed that I changed it from a credit card to bank account a couple months ago, which I did not do, and that cancelled the auto-​pay. That is not the case. They continued to argue with me about this, even after I explained that I believe these logs to be erroneous. They refused to remove all of the fees off the account (offering a partial credit) even though it was their error.

Bounce just released a NEW coupon referral for $ 75 off your first month’s bill… use code: 1 390 582
I’ve been with them for over two years now… everything has been great!
$ 75 OFF first months bill coupon referral code: 1 390 582

Update 10÷2÷15 Bounce energy has raised the sign up bonus to $ 75 on referrals for a limited time. Use code 1 517 251
My thoughts on the company have not really changed since my previous review. My contract is not quite up yet (I still have another month or two on it) and I have received a couple referral credits since it was written but I am also owed a number of airline miles that should have been credited months ago. If I can get another good rate I’ll probably stick with them since I haven’t had any problems recently but I stand by my previous rating.

Still a big fan of this company. Even after a year and a half.
Here is the link for the discount:
Just got off the phone with their customer service. Very friendly and responsive.

My service plan was cancelled suddenly by them on accident. If I didn’t make a call to them, I wouldn’t even have found out! And yet they charged me more than $ 100 for «early termination», which I did not do. So they wanted me to pay for their mistake? It was so ridiculous. Very unhappy with their service.

I have 2 properties used this service with auto-​payment, never get ANY rewards they promised. When I called, all they care was if I’d continue using their service, do they have no shame? Oops! No, it’s not in there.

Horrible! The charges for an apartment are not worth it!

I have been with Bounce energy for 2 years and just changed providers. This company plays on giving you false gimmicks about credits and bonuses, and they bonuses are never applied. In my case, the sign-​up visa never arrived. I was on Terrific 12 plan and I had a credit for paying on-​time, which was never applied towards the last bill. When I called the customer service about it, their reaction was «which credit?». After a lot of haggle, they agreed to apply the credit. The point is that I should not have to call and haggle for what should have been done automatically.

I’ve used bounce energy for the past 2 year. The rates are great and the customer service is subpar as they tell you bull to get you off the phone but the promises they make never happen. My issue is like MANY the rewards program, which was like others one of the reasons I chose them. I chose the rewards program, not the bill credit. After paying the first year on time, I was to receive 2 free movie tickets, a $ 50
gift card or some other stuff. big woop! After my year and month was up I had not received anything. I called CS, they say, you have to call and request it, we don’t just send it. I said ok i’d like to request the movie tickets. She says we’re out of movie tickets, I said ok, give me the $ 50
, she says, we are out of those too. I then lost my cool! You CANNOT promise rewards that you cannot provide. I let her have it to the point she put me on hold to get a supervisor. She said she would contact
and call me back. I got her name & employee # because I knew she wouldn’t call back. Surprisingly she did and with a gift card #. I don’t know who paid for that gift card and I don’t care. I just know they were not about to get away with giving me nothing after being a loyal customer.
NEXT ISSUE: Also with rewards. I moved after the year and transferred my service. That was now 8 months ago. I called about 3 months ago because I noticed on my bill my reward points and paying on time for the last 8 months were not calculating online. The young lady told me when I transferred my service the rewards didn’t get transferred over and she would transfer them for me. Last 2 months, still no rewards. I call today and the guy put me on hold forever and comes back and says, I’m sorry we can’t transfer your rewards, so the last 8 months of paying on time I basically won’t get credit for! WTH!!! HOW CAN YOU NOT TRANSFER THE REWARDS & IT’S YOUR PROGRAM??? Further, I won’t be getting rewards for the past SEVERAL months of the transferred service either because I didn’t sign up for the rewards program when I transferred service. HUH? Why would I sign up when I was ALREADY in the program??? JUST BS!!! If you don’t want to reward people then DON’T HAVE THE PROGRAM!!! #PISSEDOFFBYTHEGAMESTHEYPLAY!

Charged $ 200 to cancel 12 month contract due to emergency even though I was a customer from Jan 2014-​May 27 2015. I am reporting to BBB.

I would give Bounce 5 stars, having used them for several years now… inexpensive electricity, cool rewards, $ 50 off for referring friends… that is, until I closed out my account. I made the call the week before I moved to shut off on April 1 as I was moving– today I got a pink disconnection letter! Funny how it has my new PO Box address on it… Anyway, I called to find out no move out order had been processed, and so I had to pay them $ 87. «Ok, close it and give me a confirmation number.» «I can close it out but can’t give you a confirmation number.» There is no way to close the account out online, either. So, you are taking your chances when you want to close out an account– take my advice and make triple sure your account closes out or you just might be paying them forever (and you good credit rating may be affected as well).

HORRIBLE customer service!!! We’ve been with them for just over a year. They DO NOT send you your gift cards/​rewards like they’re supposed to. I have yet to get one. You have to keep calling every couple of weeks and ALWAYS get the runaround. Will definitely not be renewing. SCAM!!!

I would actually not give this company any stars !!! I signed up to a $ 150 gift card and now when I called that are not willing to honor !!! Ashley was the supervisor I spoke to and she wasn’t willing to let me hold to speak to another supervisor who was coming in at 11. Now I have a 12 month contract with this horrible company !!!

Wow crazy how everyone is voicing the same concern. It’s amazing this company is still getting away with their «rewards» scam.
My complaint is also in regards to false advertising of the Bounce Energy rewards program.
I was due to receive my choice of a $ 50 bill credit or $ 50 Visa rewards card due to 12 months of consecutive on-​time payments, as advertised. I received an email instructing me to login to my account to choose my reward. Upon doing so, the website stated «there are no current decisions for you to make regarding your rewards.»
I called customer service and they stated a $ 50 bill credit was chosen on ⁸⁄₁₈ however I never had the opportunity to make a selection. Additionally, the $ 50 credit is split over 5 months of bills ($ 10 per month) which is only indicated in fine print. I was due to switch providers (partly because of the hassles with Bounce’s «rewards» program as I’ve had other similar incidents in the past), so that means I only received a $ 10 credit on my last scheduled bill.
Upon calling and talking to a supervisor they refused to remedy the situation and would not add the additional $ 40 credit nor issue the Visa gift card which was the option I would have chosen had I actually been able to choose the reward as advertised. This company operates fraudulently and I advise anyone thinking about choosing Bounce due to their alluring rewards program think twice. There are more affordable and reliable electric companies out there (e.g. Gexa energy).

Run for the hills! ADVERTISED: 10.9 KWH BILLED: 12.8 KWH
This company sold me a Nifty Ninety (9-​month FIXED RATE plan) at the rate of 10.8. When I asked what my current rate was, I was told 12.8. Then put on hold for a long time so the operator could «go get more information…» THEN SHE HUNG UP ON ME. I asked her if this wasn’t fraudulent to advertise one price and charge another. She said, «well that’s how it’s listed in the computer verses in the bill.» ARE YOU KIDDING ME!!! Yes, I will be following up with the Better Business Bureau and with Consumer Affairs.

I moved to Texas in May 2014 and selected Bounce Energy 3-​months length promotional plan for my home. I selected Bounce Energy after comparing plans at powertochoose website. But I got surprised when lowest advertised plan started to bill me quite higher than my expectations.
I closed my account before completing 4^th month. Just after 10 days of closing my account, a payment collector called at my cell phone at 7 PM, asking if I have received my last bill and when I will pay the bill. He asked to pay on phone, although I was enrolled with Auto Debit bank account from 1^st day.
Pros
Excellent website for Account Management
Cons
Hungry for Money
Expensive than other companies
Hidden Charges
Keep away

After researching different energy companies, I decided to go with Bounce Energy and I like many other B.E. reviewers was promised a $ 50 gift after X amount of on time payments. After my last payment of the plan, I called to see when I would receive my gift card. The customer service representative indicated that there was no gift card offered for my plan.
This was the third time I had called to see when I would receive the gift card. The first time I called I was told after my first on-​time payment and second time I was told after my last on-​time payment. Ladies and Gentlemen thankfully we have a choice when it comes to picking an energy company in Houston.
Don’t choose this one!

Do NOT trust this company!!! They will promise you rewards and then just refuse them on your face. They promised me a $ 50 gift card after 6 on-​time payments, and then after I made 6 on-​time payments, they said a variety of things to deny the gift card. First they said my payments were not on time, which is a BIG LIE. On asking which of my bills was past due, they have no answer. Then they say I terminated my contract. That’s the biggest LIE. My contract just ended and I chose a different provider as my bills were high. They should just say no rather than make silly statements.
Their bills are higher as well. I switched over to Reliant and my bills are lower now. DONT STEP INTO THEIR TRAPS. CHEATS AND LIARS!