Brake Check

I brought Monica in do to the fact: when driving on the freeway and make a sudden brake, the peddle have a slight shake! Right! Sooooo yea!
My free inspection basically was bihhhhhh you need errthang! But thank thee lord I did my brakes here back in 2012… And I still have warranty!!! Whoop! Whoop!
My brake pads, shoes, rotors and all those other parts men know and my car was ready in 2 hours. The mechanic that mainly works the front is comical also, because I was not bored at all. Really cool honest mechanics and I’m a happy camper!

Awesome service. Had brought my car in for a brake service. Car has been in the northern snow and rust was a major problem on it. They did everything it took to get the car going again (even working after hours). I can’t ask for better service. Highly recommended!

I would definitely give it a 0 star if I could. Came in a few months ago, and the service was horrible. I’ve been a customer for many years, went through 3 different cars with them. Haven’t been back after my last visit. Still angry after months of being there!
The service advisor, Jerel Smith, was horrible. (Hopefully they let him go!) It was really slow and it took a hour and a half to get a freaking oil change. There were only one other car in there. I saw another tech texting on the phone when he should be working on my car! I had also asked to get my tires rotate. I watched them the entire time through the glass window. I saw them slowly work on my car but I was waiting for the tires to be rotated, that way I knew they were done. They never did. After a hour and half, Smith came out and told me my car was done. By then I was really upset and knew they didnt even touch my tires. I asked him if they rotated my tires just to see what he would said. He said no and that he forgot and if I still wanted to. Hell no I dont! I just waited a freaking hour and half when it was slow. I don’t wanna wait another hour and half just to get my tires rotated! Anyways he seemed like he didnt even care and just checked me out.
What made me more upset was one I swipe my card, this survey came up on the credit card pad. It asked if I would recommend the location to my friends. I wasnt expecting a survey but when I was reading it, Smith asked me something… kinda threw me off. He then grabbed the pad… and ANSWERED IT FOR ME! WTH!!! I was so shocked. I just stood there and was like wth just happened. I was planning to put «NO» i would not refer this to my friends… but instead he answered it for me and of course he answered «Yes». I figured he knew I was upset and that I was going to answer ‘No,” so to save himself he answered it for me. I was so angry I left.
Oh yeah and I was charged almost $ 40 for basic oil change. Never in my life did I pay that much for a basic oil change, especially at Brake Check.
When I got home, I called the main office to complain right away. I think it took them a day or two to finally call me back. I told that guy (dont remember his name) what happened. He said he was going to take care of it. Then I told him about how much I had pay and if that was the correct amount. He said it shouldnt be that much and asked if I had high mileage. I said no, and that its a 2 year old car and only had about 30,000. He said he was going to check on that too and give me call back, which he never did. I didnt even bother to call them back.
Anyways I never had awful service anywhere ever, until I came here that day. Never will they see me there or at any brake check ever again!