Brident Dental

Very welcoming, big dental places. dentist and assistants are very helpful and caring. Some speak a little too fast but it works out.
Did not have to wait there is enough room and good customers service to help us out. Very clean, good and professionals environment to be in.

I recently went on the 31^st of July for my first visit, I had set this appointment up a month in advance to ensure they had plenty of time to verify my insurance. When the 31^st came I went to my appointment and did wait for a long time. I finally was sent back to have the x-​rays, Cindy Velasquez was awesome, very informative, let me know what she was doing step by step and did not treat me like an idiot. After this I was ushered back to the dentist chair where she took pictures of my teeth, She let me look at the pictures and did not seem to mind at all. After the pictures where taken I met with Dr. Kim, he informed me what needed to be done (3 fillings and a normal cleaning) and then left. I assumed he was coming back after they went over how much the fillings would cost. I paid for the fillings and it was only AFTER I paid for the fillings that they informed me they could not do the cleaning or fillings that day. I was annoyed at this fact because I’m use to coming in to a dental office, being diagnosed and having it fixed that day. I came in the next day (Saturday) and I had no wait time, I did breeze through (I was late as well) and they immediately started on my cleaning and fillings. The only thing that I am disappointed in is that Dr. Kim refused to clean a stain off of a tooth that I was concerned about, for this reason I am on the fence about going back. That stain which is in an indentation of my tooth is hard to get to, and it is a good possibly it can turn into a cavity if it is not treated.

If you can avoid making an appointment here, please do. I’ve visited this location in particular a number of times for different reasons and I always leave unsatisfied. My initial visit was for a routine cleaning after providing my insurance information, the routine cleaning was covered but the additional services the dentist decided to add last minute that were Brident specific were not (of course they weren’t). So ultimately I ended up with a 300.00 bill for a gum/​fluoride treatment that i did not ask for. Need i mention this all happened on my first visit, after waiting 3+ hours for treatment (no exaggeration).
On my second visit i went in for fillings, 5 total to be exact. The wait wasnt too bad this time so I thought my opinion of Brident would change. I guess i assumed too early, after being lead to the back for my procedure the dental assist began to prepare the room and the dentist arrived ready to inject the anesthesia. So now i’m completely numbed and the doctor attempted to rinse my mouth only to find the water was out of order in the procedure room.(are you serious?). We moved to another room (yes, in the middle of my anesthesia injection). About 2 ½ hours later, the procedure was done.
After about 2 weeks, I started to experience a horrible toothache that seemed to spike in different areas of my mouth. I called the office to schedule a check up experience and was given an appointment 5 days later (there wasn’t enough orajel and advil gel caps that could’ve saved my trip to Miami that was ruined by the toothache from hell!). I went in for my check up only to be told that the dentist who performed my filling procedure could have possibly drilled too deep into one of my teeth and placed the filling close to a nerve, causing the discomfort thus leaving me to get a root canal to fix the issue. (Really?). So, after over 500.00 out of pocket (with insurance) I am now I am left with another issue and another bill. Thanks Brident! :)
There are other dental offices in Houston that would provide you with better customer service/​bedside manners. Please re-​consider before you get caught in a web of schemes here at Brident dental.

I am very happy with this place. Even though the Unilocal ratings were not that great, I decided it was close to my house, why not try it out, plus it was urgent. The first visit was great. They did the normal exam and x rays. Pointed out problems besides the one I went to see them about. They offered different approaches and let me decide without pressure, what was best for me. They offered different payment plans. Today was my second appointment to take care of the main issue. Waiting time was 5 — 10 minutes at the most.
Everything went great. The staff is friendly and helpful. They answer any question you have, and seem to go out of the way to make pt’s happy. The Doctor was great. Polite, friendly but businesslike. He seemed personable. Polite and respectful to me, and to the staff.
I use to go to a private dentist because I never liked the assembly line type of dentistry. When I went to Brident, I thought I was not going to like it, but boy was I wrong. If you go in there and are respectful to them, they will treat you the same way. As with anywhere in life, if you go with an attitude, don’t expect things to be perfect.

Wait time was over an hour. Jackie the assistant was great. I must say they have the friendliest staff I’ve seen in a doctor’s office. Chinonso was so kind. Only problem they could not do my root canal but I still had to pay $ 200.00.

So for all of that publicity, I am contacted and asked to contact Mayra on another platform, however I have received no response. Seems to be the norm from Brident. I had previously contacted their corporate office to complain about the office manager and my treatment and was told that I would receive a phone call — I have YET to receive that! This was about a month ago. So scratch the «3day» time period. Then, to make it worse, the office manager actually CALLED me and told me that he knew I contacted corporate!!!
Like I said, better places to go in houston. Way better.

I find it very disrespectful when my time is wasted. I had an appointment at 3:15 pm on Saturday March 14^th 2015. These people didn’t get to us until 4:41 pm. Seriously?! What’s the point of taking the time out to schedule an appointment and show up on time on to sit and WAIT!!! My time is valuable as I’m sure theirs is as well but to run a business in such an unprofessional manner where you have you clients waiting hours for a service is absurd. If this is any indication as to how they treat their customers, I will not be doing business here in the future. I will take my business else where. I’m sure there are many other more professional orthodontist’s in the Houston area who know the importance of good customer service. I am a very pissed off customer!!!

Can you imagine trying to eat a delicious meal with teeth missing on both sides of your mouth? I had my cracked tooth on the left and a fallen crown on the right early November. After my prior experience dealing with my dentist, I wanted to find alternatives, whether with or without insurance. But I was in a bit of hurry, my open enrollment period was about to end.
Just so happened Brident opened nearby and I received few postcards from them. I was excited to see a new business moved here after being vacant for over 5 years. So, I made an appointment over the phone. The service rep was friendly and knowledgeable. Days before my appointment, I received a reminder letter and voicemail. I decided to pay them a visit. For sure I would be asked to fill up a stack of forms. I gave them my insurance information and I expected to see a dentist next day.
When I arrived at the office, I was told that I couldn’t be seen until my insurance company sent them some documents. I said okay, I didn’t mind waiting for 20 minutes because it was about to rain. I checked with the front desk. Amber said my insurance company United Concordia was faxing a 50-​page transmission but they had trouble receiving it. I had to wait for another 20 minutes.
It rained so hard. Their satellite TV and my cell phone data signals were gone. I started to stare at the spacious waiting room and pretty furniture. Another 20 minutes went by, still no answer. She told me they had to cancel this appointment and wait until after Thanksgiving, hoping they’ll have the fax by then. I told them, I just wanted a price to make decision.
I received a voicemail 30 minutes before my 2^nd appointment. It said they still had no information and they cancelled my appointment, again. I was not a happy camper because I woke up early to hear this bad news.
Then, I had to abandon my plan and went back to my old dentist. Because I waited too long, my crown couldn’t be cemented back to its base and an implant surgery would be required. Oh boy, such is life.