Captain Jones Cleaning

I originally encountered this company through a livingsocial deal. You could purchase a cleaning for your home based on number of bedrooms or approximate square footage.
Eventually I decided my place needed a good scrub so I emailed to set up an appointment. I was told that their next opening was Oct 4, and I gave them my information to book the appointment.
October 4^th came and went and I came home and no one had been to my place for cleaning. I had received no warning that they needed to cancel or anything, so as far as I knew they were supposed to be there.
I emailed to follow up and find out what happened and got an email saying someone would contact me to follow up.
No response the next day so I called and they took my number and told me they would call back after they checked with their field manager to find out what had happened.
Still no response
I so I called back today and at first it sounded like someone picked up and left the phone off the hook. Then I called again and left a message saying to call me to resolve this.
I STILL have not heard from them yet. This is unacceptable behavior. I suspect part of the problem is they have this other company answering the phones and making arrangements for them. But in the end, if you have a crappy company acting as the face of yours, it’s only going to make yours look horrible to anyone who tries to use you.
In short, AVOID AVOID AVOID!!!