Carlisle’s Salon & Suites

Have taken all our pets here over the years and could not be happier. Grace and her staff are caring professionals that treat the animals like they were theirs.

We took our dog here 2 times. The first time I was very pleased because she was exhausted when I picked her up and the end of the day and seemed to have had a good time. The second time I took her My boyfriend went to pick her up that afternoon he got half way home and turned to look at her and noticed red scratches bite marks and her belly was all red and irritated so he turned around and went to talk to the man at front desk who acted as if he knew nothing and like it was no big deal. he actually said well maybe she bit herself! We got on phone with owner who was semi helpful and offered to pay for vet bill which she was fine but wanted to have her checked out anyway. So when I went back to give her invoice I asked her if they just don’t watch the dogs, she simply blew the question off and told me dogs play rough sometimes, My dog is a very playful one but bites and scratch’s are not ok! I understand that dogs do play but they were obviously not being watched otherwise this would have not happened and they did not feel it was important enough to even mention it when he picked her up. I might have been more forgiving if they felt the least bit concerned. When we finally got her home she drank about 4 bowls of water so apparently they don’t keep up with water for them at all. If i were you I WOULD DEFINITELY THINK TWICE ABOUT THIS PLACE. THEY DO NOT WATCH THE DOGS!

We have been taking our two dogs to Carlisle’s for over six months for boarding and bathes. My two big dogs love it there and when we arrive they can’t wait to go inside. When we pick them up they immediately fall asleep on the ride home. We highly recommend them.

We’ve used this place several times for a week or two each with no problems. The poor reviews are several years old and suspect, IMHO. The place is well kept, minimal hassles for dropping/​picking dogs, etc. While English is not the first language of many employees, this is the case with virtually all Texas service industries; a little respect & patience is rewarded with no miscommunications. Pricing wise, this is the most expensive rel estate in Houston, so they don’t do too bad. My advice, drop off the dogs & enjoy your vacation, we do!

I visit this place quite often as It is the only place I can find EVO cat food for my kitten. As I only use it for its retail items I can’t complain too much, but I do wish they had a customer reward program. (i.e. if you buy so much of something, you get something free or a % off of the purchase). I purchase cases of food from this place, a little reward would be a nice incentive.

If it were up to Marbles, this would probably be a five-​star review.
I felt I had to write this in response to some of the negative reviews on here. Carlisle’s is fine for basic dog daycare, but for $ 15/​day don’t expect any bells and whistles. There’s always someone there, but with a bunch of dogs running around you won’t receive a detailed report on what exactly your little precious was doing all day, or how he got that nip on his leg.
Once when I had the flu, I went straight home from work and forgot to pick up Marbles. My husband tried to go there late but the place was locked up, no one answered calls or knocks, and it sounded to him like dogs were just running around loose inside one of the rooms. Perhaps someone was there but they’re strict about business hours. When I picked him up the next day, I said I forgot to pick him up yesterday and the owner’s husband said «Oh really?» and they just charged me for 2 days of daycare.
On the other hand, my dog hasn’t developed any health issues there, gets completely tired out, and he made a best dogfriend named Jake who’s there everyday and whom he adores. Every time we arrive, Marbles runs to the door and starts wagging his tail so hard his whole body wags.
It’s not true that none of the employees speak English, like Laurie S. says below. The main owner is Caucasian-​American, her (husband?) speaks English well but with an accent, and his brother (?? I heard her referring to him as her daughters’ uncle) isn’t comfortable with English but understands it. But my husband tried talking to him in Spanish and he barely talked then either, so it seems clear that he’s just not a big talker, period.
Carlisle’s? It’s not for everyone. But it’s for Marbles!

I boarded my dog here two weekends monthly and while on vacations for over two years. Very friendly staff willing to go above and beyond. Clean place with lots of friendly digs. You cannot beat the price for boarding and daycare. My dog loved going there and ran inside each time we arrived. Now I have moved from the area but recommend this place to anybody who has a dog that likes other dogs!

This facility was recommended to us by a friend, so clearly we thought it would be great. Despite the fact that the employees barely speak any English (including the owner), we decided to give it a shot.
After touring the place, we find out that people are there ²⁴⁄₇ (such a plus!) and even more, the dogs aren’t locked up or in crates – but instead, they run around and play all day with other pups. We were sold.
While on vacation, we called twice to check up on our dog and were told that everything was fine, he was eating, taking his medicine, etc. Then we pick him up. Not only is he a huge mess – filthy and unkempt – but he has a horrible eye infection and is very sick.
No one said anything over the phone about this or mentioned it when we picked him up. Needless to say, we refuse to go back there and will never recommend this place to anyone.

Great place to board and beautify your critter! What I like about this place is that social critters get to roam free and do not have to stay in cages. They also board unwanted friendly pups from kill shelters, so if you need a running buddy or a new family pet go check out Carlisle’s!

If you love your dog, DON’T take it to Carlisle’s! This was my first time to use a pet boarding facility, so I understand that I don’t have anything to compare it to; however, I know they can’t all be like this. I spoke to a woman on the phone to reserve my dog’s place, and she was very friendly, helpful, and assuring. Had she been there when I dropped off/​picked up my dog, I may have had a better experience. Instead, I dropped my dog off to a man who was quite the opposite of what I was expecting. I was nervous about leaving my dog for the first time so I wanted to know what would be going on, but he acted as if he was annoyed with every question I asked. Right when I walked in, he took the dog from me and put her in the back. I kinda peeked around the corner to see where she was going and he said, «She’s fine, she’s fine.» I also left medicine prescribed by the vet with her and explained how to give it, but everything just felt so rushed (even though I was the only customer in there and the phone was not ringing). I felt uncomfortable, but left anyway. When I returned a little less than 48 hours later, the same man was working and was still acting annoyed and rude, my dog was FILTHY and smelled HORRIBLE, and they missed one of her medication doses. They also tried to give me another dog’s bed that they thought was mine, and it took them 10 minutes to find my dog’s blanket. You aren’t able to see where the dogs go after they take them from you at the front door, but the place is not THAT big. I’m still confused about where she was and why they couldn’t find her things. Never again!
I wish the woman I spoke to on the phone would have been the one behind the counter because she sounded like she actually cared about dogs. Ask to see HER if you decide to go here!