Cavender’s Boot City

Horrible customer service online. I ordered two sizes of the same boot since I live in Seattle and returned one past the thirty day mark with the permission of customer service woman one. I got a call saying I would not receive a refund since I was past the date. After arguing with an extremely rude woman on the customer service line, they are «so kindly» going to make an exception. Remember now, your employee okayed this. Not to mention, making an exchange or giving a gift card is the EXACT same transaction as you refunding my money. Apparently your staff is highly educated to see this parallel. Don’t worry Cavender’s, you aren’t the only store that sells high quality boots. I’ll take my business elsewhere if you’re going to treat me as a second class citizen.

Yeehaw! This was the largest and most smelly good Cavender’s I’ve ever had the pleasure of shopping in. And we have an outlet store not far from San Antonio.
Every person working made an attempt to help us out!
I could just take a seat and soak up the leathery smells from this place, but we had football to watch and that ended our visit.

You live in Texas. You’re a man.
You need jeans and boots, maybe a new shirt?
Go to Cavenders.
But take it easy, you could leaving looking like you got run over by a rodeo.

I must applaud Cavender’s. They was ready yesterday for the rush of us last minute shoppers as we crowded the isles in preparation for Go Western Day. The lines seemed long but they went so fast. Parking is a beast so just be prepared for that. The trick is park at Pappasittos, have 2 – 3 margaritas and then ease on over to Cavender’s. Giddieuuuup

Customer service here is always a minimum.
A lot of really young kids who have poor communication skills.
Tons of teen employees wandering around being social with one another.
It’s like walking into a high school with racks of clothing and boots in the hallways.
Wish they’d pay higher salaries and hire more mature staff who could think independently, carry on a conversation and problem solve…
I like their stuff, just not the kiddie kiddie environment.

Woot Woot! After many years of debating if I should get a pair of cowboy boots, I finally did it. I purchased my first pair on Christmas eve. I brought one of my friend with me because my friend knows a ton about cowboy boots. We picked a pair that I was comfortable in. I knew the style I wanted and the color but didn’t know my sizes. This place was jammed pack and limited amount of staff. I’m glad that I took my friend here. LOL. I am now ready for rodeo season hehe… I can’t wait to wear my first pair.

I called the store in advance twice to see if they had the jeans that I was looking for for my brother. The first time they hung up on me, and the second time they left me on hold. I was between the katy freeway and the Kirby store, so I could have easily gone to either store. When I got to the Kirby store, they were out of stock in the item I was looking for and told me to drive an hour in traffic to the katy store, where the item I was looking for was in stock! What terrible customer service

Great store with very helpful staff!
We came here looking for a true cowboy boots for my BF and he spent such a long time that I was super impressed with how patient the staff was who helped him. (Brent?) I worked in retail several moons ago and I would have left him in his indecision. But not Brent (?). Pleasant, polite, and super helpful. Anyway, it took him so long to decide I ended up buying boots too! (So see, it paid off)
Go here for friendly service and truly outstanding inventory!

This Cavender’s has the BEST boot selection of the boot stores that I’ve been to here in the Houston and Baytown area. Not only did they have all the selection of styles, but they HAD MY SIZE! I have wide feet and had been looking for a particular pair of luchesse boots in the wide width for my foot and hadn’t been able to find them. They also carried many styles of another brand that I like, Old Gringo. The service was amazing. Maybe its because these guys work on commission, but whatever they’re doing its working. I feel like if you’re looking for some new boots this is the place to go. It was really busy mid-​october, so I can imagine its a madhouse during rodeo time.
Reasons for not getting 5 stars:
— The selection of women’s work boots was pretty slim to none. In Houston, where there are many women in jobs that require work boots, or boots with safety toe, you would think that they’d have more selection.
— Also, I still can’t get over how OVERPRICED their clothes are! Its like a couple of rhinestones, or the word ‘country’ on the label automatically makes it $ 20 more expensive than if you were to buy it somewhere else.
— Lastly, I have an old pair of boots that desperately need a new sole. Someone who I assume was some sort of manager told me that they do boot repair through the store, but that the person who does it isn’t very good and he didn’t recommend me repairing my boots through them. That can’t be a good sign, so BEWARE!

One can’t roam Texas without some cowboy boots. Lol
Actually I did pass on the boots as I can’t gather the need for one being a city boy.
The wifey and kids just couldn’t resist and all walked out with some fancy boots. This place has rows and rows of boots-​more than I’ve ever seen. Prices seem to be fair, but never shopped for boots, so not exactly sure if it’s the best deal in town. Prices started about 100 bucks for your typical Chinese made knock offs to 1000.00 plus for some really elaborately USA made custom ostrich boots.

great store. i like shopping here for my shirts. my favorite time to buy is when they have the buy one and get 50% off the next shirt. i have bought plenty of boots, hats, belts, jeans, wallets, and much more from these guys. the people there are always ready to help.

Love this place. I’m from St. Louis and went in to get my first pair of cowboy boots. It was a great experience. I was genuinely greeted by Vincent. He was kind, patient, and very knowledgeable! He answered all 50+ questions that I had. He gave me the perfect amount of time to look around, but periodically checking on me to see if I needed anything else.
Once I finally decided on some Ariat’s (actually the ones I found on their website) I noticed a scuff mark on the toe. Vincent took the boot in back and fixed it. He then stretched the other boot so it didn’t dig into my ankle.
There are just so damn many things in this store, you could be lost for hours! It was my pleasure to shop there and I look forward to visiting again in the future.

As a Californian visiting Texas, one of the first things on my agenda was to get some boots because every time I have come out here I always never get to it.
Thus my google search took me to this Cavenders and the minute I walked in the door I knew I would find what I needed.
My struggle with shoe shopping in any state is that I wear a size 11 so its hard to find cute shoes of any sort in a size that fits. But immediately after I walked in the door I was greeted and offered assistance by Michelle who is one of the sweetest sales gals I’ve ever met. She helped me find a boot shape that was flattering in shape and color, and felt great on my feet. It took a while but she was great about showing me what styles they had there in my size. I am so appreciative of her help and have been wearing these suckers around town all weekend.
Other great things I thought about this store were it being easy to find off the highway, being clean and well lit and having all really friendly associates (everyone greeted me with a smile) Also there was plenty of merchandise in stock in all price ranges. The boots I ended up choosing were actually marked down and usually that isn’t something a salesperson is willing to show a customer at first but they had no problem showing me what was on sale in store. Anyways the next time I am in Houston I will be back for another pair of fabulous boots! And maybe a few other things. Many thanks to Michelle and the Cavenders team.

Best place in Texas to get all your western clothing needs. The staff was knowledgable and helpful in navigating through the AMAZING selection of boots, the pros and cons of different styles and what I needed for what I was going to do with them. I’ve had my boots for a couple weeks now and they are quickly becoming my GO TO shoes for almost every activity.

Excellent selection. C.W. is a terrific polite salesman, took the time to explain, advise and look for the right boots at the right price.
Am really enjoying my new boots. Thanks C.W.

This place is new boot heaven! Plus, they have a large selection of western clothes and accessories. The employees are friendly, helpful, and bountiful — you won’t have a problem finding someone to help you out.
IF YOU ARE LOOKING FOR RODEO OUTFITS — LOOK NO FURTHER!

Loved it! I was in Cowboy Boot heaven. Why oh why did I have to be so broke when I was visiting Houston? Because there sure were some cute boots.
This place was huge, the staff were friendly, and the selection was jaw dropping. Not to mention, they had some pretty cute clothes and accessories.
Good thing they have a website, I might have to use it!

When rodeo season comes around these guys are your one stop spot for all of your needs. I wanted some boots, but I had no idea where to begin. Their staff was very helpful. Started out with sizes… Boot sizes vs tennis shoes are very different. I ended up with a 9 ½ in boot sizes opposed to my 10 ½ in tennis shoes. Their staff explained to me that it needs to fit in certain areas and other areas will stretch out.
Then after getting the correct size they told me about the colors, designs, height, etc. I ended up with some basic black ostrich roper boots. What are boots without a hat? These guys pointed me in the right direction. Got myself a basic starter hat. They didn’t try to hard sell me any of their really expensive stuff.
I liked the customer service and selection. The best part is they give 10% for rodeo committee members!

This Cavender’s location always has a great selection. I’ve stopped during Rodeo to purchase new hats and boots, but I have also come here for Christmas shopping (so Santa can buy my boots), and the selection is still great.
Last holiday season I came here with the intent to buy some cowboy boots with some turquoise on them. I found ONE pair of turquoise leopard Old Gringo’s marked down almost 60%! They happened to be in my size… it was fate.
The employees here are always nice and helpful without being annoying. Nothing irks me more than a sales person walking around trying to show me what they think I’d like. I’m a picky bitch so I want them to help me without showing me things or acting like I care about their opinion when I try things on (I digress)…
Cavender’s also has great sales. If I am in the market for a new hat I always try to wait until they have their 20% off sale on hats. The sale is normally right before/​during rodeo so that’s always convenient.

Don’t wait ’til Rodeo Season to buy yer boots! Cavender’s is always crazy packed ’round that time; trust me. I made a pit stop the other day to check out their belts, buckles and — had I more time — the boots.
During my short visit, I was luck enough to have the full-​on assistance of young male employee. My «personal shopper,» as I liked to say. The selection of buckles wasn’t as much as I thought — there was about one full display case and a few rotating shelves; but I imagined they’d carry more … perhaps since we’re in an «off season?»
Anyhow, for the more-​than-​reasonable price of $ 70, I snagged a kick-​ass, big and shiny Texas belt buckle; and I paid another $ 30 for a leather belt. I opted for a men’s belt since the ladies’ styles seem to be a bit «bedazzled.» …Perfect for the Rodeo, but not for everyday wear. I’ll have to do some more internet shopping for a new pair of boots — perhaps some Lucchese — and may just come back here if I find what I want.