Chase Bank

All I needed was a direct deposit form. Waited 45 mins to be seen. No one greeted me at the lobby. Mind you, there were no seats available at the Lobby. After being seen, I asked for the restroom and i was notified by Erika that the restroom is only for employees. ridiculous! The least she could’ve offered is the restroom.

This has been my bank since it was Texas Commerce Bank in 1988. My my have I seen so many staff here come and go and all I can say is everybody here has always been helpful and wonderful. Twenty three years of service with the same bank tells a lot since there are so many choices to choose from. I can only think the closest type bank would be Well’s Fargo and they’re pretty high up on everybody’s list.
I would say a couple of years ago they did a major internal structure which was good and bad. The good was the 6″ thick glass/​acrylic? that was placed dividing the tellers from the lobby for obvious reasons, looks good still even though you sometimes have to speak down to the little concaved slot where you hand them your currencies. The lobby, oh my god why did they have to place cubicles? For decades it was an open space with couches and tables for the hordes of waiting people waiting to be served by the customer service representatives. It feels smaller now and not as inviting but oh well, nothing is permanent.