Chili’s

I come to this location often because its close to where I live. I went last Week and ordered from the 2 for $ 20. I chose the southwest mac and cheese as well as mashed potato for my sides. I got french fries instead of the mac and cheese. Then I got charged for everything separate instead of the $ 20 plus drinks. The fries just sat there. It was still good just not what I wanted.

Everything about my vist was just mediocre… from the food to the service down to the cleanliness. I would swear off the restaurant but I only spent 6.50 and was so stuffed. It’s a good place to go to when I’m strapped for cash and too hungry to care about quality

I’ve decided to update my review from my previous one star review due to a horrible experience I had a year ago.
I was hesitant to come at first, but we decided to give it another chance. The wait time was around 25 – 30 mins but it was a Friday night, so it’s not bad compared to the 45 minute — 1 hour wait at TGIF’s.
The service was super. The waitress was very attentive, and even gave me the wrong drink at first, but I didn’t even notice it until she told me herself and brought the right one.
Appetizers and food came quickly. Food was great. Will be back after this visit.

Rarely eat inside customer service isn’t the best. So we order to go! It’s convenient they have a side door and they have pick up parking just in and out. Orderout online you’re going to go

mike was anamazing waiter!!! always ask for him when i go

I’ve been to several chilis in my lifetime and all over the United States. This is the first time I’ve been to one in HOUSTON (off route 45 and almeda Genoa) and I agree with the other reviews. This place is horrible. We ordered an Arnold Palmer and it just seemed so watered down. We ordered the white spinach queso because it looked so good on the page but tasted like it was a piece of cardboard and the cheese wasn’t blended together — the warm chips seemed like it was just oily and greasy as if it was like the feeling of bacon out of a fryer. My friends ordered the bacon avocado chicken — it tasted like feet, ordered the rib eye (medium) came out well done and ordered the flat bread and it was exactly that flat! I won’t ever come back this establishment and it may have ruined my experience for all chilis in Texas. To add — we waited 25 minutes for the appetizer and another 30 minutes for the the main dishes. The place itself especially if you look ok the floors isn’t cleaned at all. While we didn’t see a «roach» like one of the other reviews indicated we can see why there would be some based on the way it looks. Disgusting

Specifically said I would not like to be seated at the bar. The waitress sat us at a table… turns out it’s in the bar area. The bartender gave us menus… then forgot about us. Every time I go to this location I feel like they always has some issue from being short handed to miscommunication between the waiter the the kitchen staff. Granted Chili’s isn’t five star quality but it should at least be subpar. I wish I could rate zero stars.

This place is a joke. We ordered two sodas and two for 20 $ chicken/​pork tacos with appetizer spinach queso dip. We were brought our drinks then brought chips and salsa. Finally maybe 10 mins later she brought out our queso. We then waited for our meal which took nearly 35 mins when there was maybe 3 other tables with people period. When it was brought out it was clearly the meal for 1 person not the two for $ 20. We started eating and then we were only charged for the single 11.99 meal plus the 6.99 for appitizer! When we asked for ticket we had to wait another 15 mins finally got tired of waiting and decided to just use little tablet on table to pay then was charged a dollar to use it!!! What the hell!!! Worst ever service/​selection ever! Never coming back

The food was good and the manager was very helpful when I had an unusual request. I recommend the chili or the chicken soup.

Horrible, horrible, horrible. Placed a to go order for 9 people, the girl who helped me over the phone, should have not been allowed to assist me. She couldn’t even pronounce the items I was ordering. Honey Chipotle came to be Honey Chiboan? When I asked about the sides on some of the meal options, she didn’t know. Kept placing me on hold to get a menu or ask around. I ordered a «Tripple Dipper» and she argued that the picture only showed two items… I tried explaining to her it was called a TRIPLE dipper which means 3!!! I hung up after much frustration. Tried for 6 minutes to get a manager and somehow SHE kept coming to the phone. Finally I get John the manager, and it was still horrible I was trying to explain my issue and he kept talking over me, not listening. So, fed up, I just place the order. He assures me about 20 – 25 mins, but I give him like 30 – 35 to be sure. I get there and nothing is bagged… They are throwing our good together in the little containers. They kept touching things with their HANDs! Everything was literally a sloppy mess, and will never go there again.

Great place! Our waiter Drew was very nice and attentive even when he had a few tables at the same time. The services was good and food didn’t take long.

I was actually surprised to see such low star ranking for this location. I did not check until after I left and am glad I didnt. My experience was very pleasant. I was there about 3:00 and so they were not very busy. The waiter was fantastic. I was actually using it for a small business meeting and so we were there about an hour. The food was awesome. I have rarely been disappointed by their food. The best part was even after we were done the waiter continued to refill my drink. Usually once they have been paid that is the last I see of them. Great experienc

Not very pleased with the lipstick marks on my beer mug. I think i should of kept the beer with lipstick because the second mug was hot and beer was not cold. Service was ok and food was descent

I like Chili’s but when will the management step up and expect more from there stores.
My food was OK at best.
But how about some cleaning of the floors and restrooms?
Get with it Chili’s. You used to be a decent place to go.
Now it is becoming more like a TGIF… EEEW.

This place sucks for service don’t recommend at all! I watched Them make the Alfredo sauce by warming it in the microwave and then put it on the top omg microwave food.

My wife and I like the atmosphere at Chilli’s. We like to talk together as we eat and the surroundings give us the opportunity to do so while enjoying some of our favorite foods.

First off… the food here is delicious and very reasonably priced BUT it takes FOREVER!!! I have no idea what time is a good time to go here but I can tell you that every time we come to this location it takes a minimum of 30 minutes to get our food. My son and I stopped by after catching a movie and we were seated right away… then we waited 15 minutes for a waitress. When she showed up she was friendly but seemed overworked and tired. She took our order and 45 minutes later we were served our lunch. The food was piping hot, so it was not the waitress slacking this time it was obviously the kitchen. The interesting thing was that they were not even that busy. I really wish management would address this problem. I have spoken with management on several occasions about this problem and I always get the impression that they could care less.

This app should have the option for zero stars. The service at this location is horrible! Don’t go here; just keep on driving to another location.