ConnectOne Security

Great company! Their salesperson, Wayne Raley, was very thorough. He was very helpful in suggesting where to place all alarms, keypads, & other security devices I wanted — even saved money by eliminating a few with proper placement. Service was fast. Would recommend and use again!

This company has HORRIBLE customer service. Their technicians are nice but it ends there. I was told very RUDELY by a manager that my warranty will be VOID if I don’t do a self test of the equipment each and every month on my own. When I said that I didn’t know about this policy the manager very loudly started talking over me and arguing with me telling me that I had «signed paperwork» with this policy on it (thrown in there with all kinds of other policies). However, they never once explained to me how ridiculously inconvenient it is to run this test or I would have never signed with them.
Not only are they more expensive than most monitoring services, but they make YOU the customer do the work. Running this test requires you to call in and have them put your alarm in test mode, then BLARE your alarm for 60 seconds (really fun for animals, babies and neighbors) and then call back in again to make sure that they received the signal. You have to do this each and every month or they void your warranty. I’m sorry but if I’m paying $ 40 a month for service it is THEIR responsibility to ensure that their equipment works, not mine. If I want to test my alarm, great, but don’t void my warranty if I don’t feel like going through that every month. Their managers also need some customer service training to learn how to speak to people– so RUDE.
The icing on the cake, is that they didn’t even have my correct street address in their system– they had an incorrect street name. All paperwork on my end shows my correct address, yet they don’t have it in their system. So if my alarm were to go off they wouldn’t even be sending police to the correct address.
In short, go with another company.

OMG! The only good thing about this company is their installation, after that you are basically on your own.
They want you to sign up for expensive package, if you refuse you might as well never call them again. They told me all my neighbors had signed up! So? As if they will be paying my bill duh! Suffice to say we are no longer using their services a any longer.

Connect One
Be aware! When we built our house through Perry Homes and it was pre-​wired by Connect One. They made no information, and provided no demo when we moved in. When I called them they wanted to charge me $ 40+ dollars a month to monitor my system. Kowing that I could get my system monitored by numerous companies for $ 10 – 20 a month, I did not go with their 3 YEAR contract. Typically ADT and other companies charge a premium per month, but they install the system for fee and the premium recoups their cost. In this cas my alarm was already installed and paid for. I asked Connect One if they would do a one year contract so i could get to know them but they would not.
My Problem
The keypad installed was broken. The screen on the keypad was not workig properly. Also, there 1 zone (3 window contacts) that were not working
I called Connect One to let them know about the zone/​window contact issues. They sent two guys out to fix the contacts and I let them know about the keypad. They fixed the contacts but when they found out my service was through another company they told me they could not service the keypad. They even made it a point to tell me that I should be charged for the zone repair because my service was not with them. The tech said he thought he could fix the screen so he did take a look at it. Whatever he did resulted in the screen now being toally blank — and he did not even tell me about it before he left!
I called the office to talk to them about the keypad and, again, i got the «you don’t have your service with us» answer. I could understand if everything they installed worked properly and I had an issue a month down the road, but the fact is when we moved in it was not working. Does that sense? What kind of company behaves this way? I am getting my monitoring from a company called Alarm Relay for $ 15 a month with a 1 year contract. They have be extremely helpful and even offered to reprogram my alarm for free if needed. You should be suspicious of a company that you have never heard of demanding a 3 year contract!
I just got a call back from them telling me the other alarm company «owns» my system and they won’t swap out the keypad. Again, I will have to go back to Perry Homes to try to get some kind of resolution.
I am sure people have had good experiences with Connect One (they better for $ 40 bucks a month) but beware, you don’t want to get on there bad side by cheating them out of business they assume is theirs.

Able and James are top tier professionals. They know exactly what they’re doing, and they can get the job done in a efficiently and timely manner. They installed, wired, the entire sound system in 1.5 hrs when over the phone I was told to expect 3 – 4 hrs.

I have connect one through my home builder. They have some excellent technicians working for them. I had Steve come out for a service call to fix an issue. He was very polite, fixed my issue and answer all my questions. he even did an demo on my connect one unit and walk me through all the features. Request for Steven M when you need a service technician. He exemplifies great customer service.

Do NOT give this company your business! I used them for security and AV systems in my new home. They took ALOT of my money! Got 3 cheap $ 20 cameras and a crappy DVR system that cost me over $ 1700 to install and it sucks! These people have no idea what they are doing. I’ve had 5 different people tell me 5 different things every time they come out to remedy the situation. I had a break in and the system didn’t even capture it as an event. Had to watch HOURS of video to finally see the loser who broke into my vehicle, then the quality was so bad, you couldn’t ever ID the guy! Have had problems since day one. They didn’t show up for appointments, they have crappy customer service… offered to change out cameras, but they were no better than what I had! I finally bought an awesome LOREX system thru COSTCO much cheaper with six 1080p cameras and an HD recorder and am paying someone to install it! SCREW you Connect One… Am canceling my security monitoring with them too… not another penny is going to this company!