Cook Steven, MD

Dr Cook is great. Never had a problem with him or his staff. When my son was little he had an odd presentation of a milk allergy, and no one else would believe me. But he did, and within a couple days, baby felt fine. He told me that my second baby had an innocent heart murmur and explained what he thought it was. I switched pedis because of distance, and the new pedi had us go to cardiology… where they told me the same thing Dr Cook had said. So yes, I trust him completely. I’m a physician too so I know that most doctors are okay and they want to do what’s best, but some have more common sense than others. That goes a long way.
He’s always pretty well on time, but we live far away so we eventually had to switch. The after hours clinic is great, but it’s potluck who you get for that. If you get Dr Smith, you may be there an hour or more waiting.

This morning, I was so anxious to take our newborn to see doctor Cook Steven. I bathed her and put her on her dress. Both mom and baby cannot wait to see the doctor for the first time. Mom cannot wait to get answers to baby’s digestion. After all, i’ve been loosing sleep for so many nights…
i was expecting and warm welcome, a smile and caring from the doctor. In my mind, doctors are noble and loving in nature.
It is our first time, i called the office. The staff told me to turn right and the GPS pointed left. I followed the staff instruction and i was 30 minutes late. I called the office twice to explain the situation and confirm if the doctor still available to us. The staff confirmed that we can still come in.
Upon arrival, the receptionist went to the back and came back shortly with a short and cold response «the doctor will not see your baby»
i have asked her to verify again because we had been waiting for 2 weeks and our baby needed to be seen.
She went to the back of the clinic and came back with the same response «The doctor will not see the baby»
i cannot help but feeling a sharp rejection to my girl. «Why asking me to come in and refer to another doctor when you are not available to see her?»
I drove home with tears on my eyes.
Maybe I am expecting too much from a pediatrician. It’s not about getting as many babies as possible to come in the clinic but it’s about the honesty and compassion for each individual.

I was here to look up their address, but I LOVE Dr. Cook so I must write something. His wife, Dr. Pamela Promecen-​Cook is my OB and I absolutely adore both of them and so does my husband. Dr. Cook’s personality matches ours — pretty direct and no-​nonsense — he knows his stuff and never scares you. He takes his time and is great with kids. My husband loves that he’s a guy’s guy… they talk sports and can laugh, which makes it so nice for me that my husband doesn’t mind taking the kids to the doc. I do agree that support staff have some bedside manners to work on, but once you figure out their system… wellness appt vs emergency — calling nurse after hours, critical care hours of business, etc, you can get to what you need. We’ve seen about every doc there (sometimes you have to), but I will always try to see Dr. Cook on sick days if we can get an appt.

Greenbriar location staff is horrible and so rude!!! I called on Thursday for a SICK visit and could not get in until Wednesday. They said they couldn’t schedule my son for Monday because they leave it open for call-​ins from the weekend. WHAT??? The lady who answered the phone was so incredibly rude during all of this. I don’t care how good the Doctors there are. They need to do a better job hiring their administrative staff. We will never be back.

I must piggy-​back on what Rene mentioned about Dr. Cook’s staff.
Dr. Cook is part of a group of physicians. And while, all of them are phenomenal– their support staff is less than average. They are RUDE on the phone, and do not practice any type of customer service or satisfaction.
It can become a pain when you have to deal with this, anytime you need an appointment.

Dr. Cook was my son’s pediatrician from birth to around age 4. (The only reason we stopped seeing him is because we moved across town.) My son was sick A LOT as a child. Dr. Cook was always patient and caring, and he didn’t always go for the easy diagnosis. He took his time to really dig beneath the surface to find out what was really going on. When he’d was stumped, he’d work his magic and get us in immediately with the best specialists in town. We feel very lucky to have had him on our side. I think he’s one of the best pediatricians in town and highly recommend him.

My kid came home from school, as my Nana would say, «exploding out of both ends». I waited thinking it would pass. By 6:45 I was beyond worried and his fever had dropped to 96 degrees. I always heard that a low fever was much worse than a high fever. I called the doctors office and they asked how long until I could get there. I said about 5 minutes. They said come right away. We were in and out by 7:15. Both me and the kid felt better right away. Hooray, he is not dying. Just some mean stomach bug. I feel silly for having freaked out. But seriously, no 6 year old should have to suffer through that. Poor thing.
Dr Cook is not our normal Dr, but he made my kid feel comfortable. He picked up on the cues I was sending him that my kid is capable of making decisions on his own and that he could really talk to him about how to treat himself. I really appreciated that.