Courtyard by Marriott Houston West University

Barely 3 stars and that’s bc some of the people were great — Go Donny and Yenni. I won’t stay here again. The system/​hotel and Ops behind them is 2 star. No frig in room and no working ice machine in 90+ degrees outside. A/​C noisy. The elevator rumbles scarily. TV only half worked and «we’ll send the maintenance» and then never did.
The Bistro was poorly stocked and out of several items I attempted to order and an aggressive woman employee with silver lipstick was difficult and dismissive of me.
Im not motivated to come back. Btw I’m Marriott Platinum Elite which means I stay in Marriotts around the country almost every week so I’ve seen decent, good and great Courtyards and this one is not any of those.

If you stay at Marriott with any regularity you’ve probably become accustomed to a certain level of service. Having read the reviews prior to booking I had some concerns. Our check in on ²⁄₁₂ went very smooth. We arrived around 6pm. The young lady on the desk was efficient and personable. We found our room to be clean and odor free. There was no issue with the beds. After settling in we headed down to the Bistro. A turkey blt and cup of tortilla soup with two sodas set us back about $ 24. Afterwards we sat around and had a few drinks. Our chef/​bartender Kevin was amazing and engaging. The next day after breakfast (cereal, juice and the bacon and egg plate. $ 20) we made use of the shuttle service. Transportation to any location within three miles. This appears to still be a work in progress. There’s signage posted stating that the shuttle runs every hour. It doesn’t. However, they will arrange transport any time you want during the operating hours. We didn’t have any issues with the driver. He was courteous and professional. The entire staff here is extraordinary. I have to give special mention to the GM. I have never seen such an engaging GM. This guy is everywhere! Recommended

What a lovely looking hotel this is. I spent a few nights here with my friend in the past few weeks and we really enjoyed it. The reception was always couteous and business like — telling us of extra cost — like the use of the Business room to use the internet.$ 5 for 20 minutes, but at least there were free facilities to organise and print off boarding passes for our return journey.

Worst Marriott ever. Room smells like disgusting B.O. Didn’t get my wake up call. Waited 15 min in line to BUY a cup of coffee (which was extra irritating considering I was running late from not getting my wake up call). Half of the tv channels are so fuzzy they are unwatchable, so the front desk person informed me they could jiggle the wires but that’s just how it is. Pretty disappointing consider what I spend annually at Marriott. Maybe it’s time to go to Hiltons.

Posted 2 pictures on the Driver’s behavior. He parked his large Van outside Walgreens at Buffalo @ Bissonnet on the handicapped space. He got out of the vehicle and entered the store. He didn’t hesitate to leave his vehicle parked where it wasn’t supposed. I called him out, he didn’t care, he continue his way into the store. Characteristics of the individual: Black Male, bald, about 35 – 40 years old. On the heavy side wearing blue shirt.
Courtyard needs to talk to its employees and show more respect for the outside world. There’s no need to BS customers at the door of your hotel when outside their actions speak louder than words. Shame on the driver who has no respect for people.

Stayed here one night when the power went out in my house and I was able to get a room at the last minute. Everything was clean, the bed and couch were comfortable, and the staff was very nice. The ethernet connection didn’t work but the wifi did, although it was unsecured. The little café is overpriced but fine, and there’s lots of better places to eat within a 5 minute drive (or a 10 – 15 minute walk when the weather’s nicer). Basically, it’s okay. Also, you can get a AAA discount. The pool is teeny-​tiny, though.

Nice hotel in a nice location. The staff was friendly and the hotel was fairly clean and well maintained. I’d stay here again, should my travels lead back to Houston.

A pretty good location, all things considered, but not much of a view (unless you want to see warehouses and I-​59). Still, the hotel had the stuff I needed, and the staff was efficient and friendly («Have a good workout!»).
Very close to Memorial Park (jogging trail), the Galleria (upscale mall) and all the great stuff in the Westheimer/​Montrose area, such as Brasil and Empire Café (restaurants). There’s free wifi, but it’s not password protected, so I’d be leery of using it much.
A good spot for business travelers or budget-​conscious vacationers. Not a spot for a romantic getaway by any means.

Courtyard Marriots are all fairly nice inside, updated and modern. However, they offer little in the way of comfort with regards to food or other things the hotel bound might want to get onsite. Their «bistro» is slow and expensive, and frankly it’s a poor replacement for a standard dining room. I’d rather have a walk-​in eating area complete with waitstaff where I can sit down and have my coffee and wake up. The Wyndham Houston Medical Center, while not nearly as updated as the Courtyard, is a much more comfortable stay with traditional amenities that are as affordable as the rooms and service that is fantastic. I’d avoid Courtyard unless you’re traveling for business and can expense the incidentals.

I would almost give it a three but I stay at courtyards all the time…
this is the lowest level one I have been too. the people are nice, parking is well lite and I feel safe here.

It isn’t bad for the price and location. My back hurts every night from sleeping on the beds and there is no water in the gym. Other than that the guest service is nice and the place is renovated.

It seems like a standard Courtyard on the surface (which isn’t saying much, as the brand has been severely diluted over the years), but this one falls short of even the typical mediocre standards.
A little context: My flight into IAH was delayed several hours. I called the hotel to confirm that I’d still be able to check in during the wee hours of the morning. «Sure, no problem», I was told. When I arrived, a frazzled, confused woman couldn’t understand the concept of airline delays and told me that I had been designated a «no-​show». After explaining my situation for a good ten minutes, I was finally allowed to check-​in. After returning to the front desk twice due to malfunctioning keys, I finally got into my room and fell asleep.
After two nights in the hotel, I went to the front desk to checkout with yet another confused employee who thought I was in the hotel for another night. After pulling up my reservation on the Marriott app on my phone and debunking his view, I left for the airport. Three weeks later, I still didn’t receive my reward points and found that I had been charged for four nights rather than the two I actually stayed (for reasons still unbeknown to me and for which I never received an explanation or policy.). After 30 minutes on the phone with three different representatives, I finally had these issues resolved.
Moral of the story: Courtyard (and other Marriott brands) have really gone downhill in terms of quality over the past several years on many fronts, but I was at least always able to count on competent staff at company locations. This hotel couldn’t even deliver that, however, and has driven me towards other loyalty programs (namely Starwood) that deliver far superior facilities and expertise.
The room, itself, was clean and relatively comfortable, though it was outdated in some respects and the blood red paint was unsettling.

The advertisement for this hotel said it was near the medical center and within walking distant to Rice University. Not! It was not near anything and you could not walk to anything other than a Mexican restaurant across the field or the Starbucks on the corner. They did not offer breakfast or any interesting services like evening wine socials.
However, they had booth seating in the dining area and each booth had its own television. Cute!
Staff was pleasant and friendly especially Larry at the coffee counter. Rooms were clean and neat but that’s why I select Marriott properties, because you always know what to expect.

***This Courtyard Marriott is not located in the nicest looking area, but the hotel itself is nice and the room rates are reasonable***
As a hotel, this Courtyard by Marriott is one of the better ones I’ve been to. Like many Courtyards, this location features their new modern lobby design – complete with the bistro, market and lounge area. At a lot of the other Courtyard locations, the refreshed design ends at the lobby, which makes the hotel feel a little disjointed. This one had nice hallways and a nice 24-​hour fitness center, which gave the hotel a more unified feel.
The rooms were nice too. My room was still very similar to many other Courtyards, but they did a good job of refreshing a few of the pieces within the room to make it feel new and up-​to-​date.
Like other Courtyards, this location has many other benefits like complimentary parking and Internet, nice showers, comfortable beds, and a good A/​C unit (I also liked how they left tips on how to avoid freezing their A/​C, which happens at some Courtyards – especially the Los Altos Palo Alto location).
Customer service (like other Courtyards) was friendly and good and I felt Ray (I think that was his name) was very good. Like a lot of my other customer experiences in Texas, he was very friendly and welcoming.
Room rates are very good though it seems in general room prices in Houston are less than what you will pay in Dallas and Austin or cities outside of Texas like suburbs of San Francisco.
The only negative was that it was located in an area that was not that attractive. There is a water tower nearby as well as several power lines. Courtyards are often located in suburban areas, but this one seems to be located in a more industrial area.
I liked this hotel. It is very close to Downtown Houston, which might be why the area it is in does not look that nice. I felt safe though I imagine some would not. This hotel has a lot of pluses though so it might be a good option if you are staying or working in the Houston area.
As mentioned, this Courtyard offers free parking. It is easy finding an open space.

This place is a fairly good hotel for what you pay for. I imagine the typical rate ranges from $ 99 to $ 149 depending on the room.
The PROs:
Free wifi
Clean, very accomodating
Great service (responds well to bringing more towels)
Great location (CVS, Walgreens, Kroger right next door within walking distance)
Gym & pool
Rooms are pretty standard (1 – 2 queen beds, TV, couch, bathroom, mini fridge)
The CONs:
No free breakfast
The water pressure is a bit weak on the 8^th floor
Not a huge fan of their soap (but I generally don’t like hotel soaps to begin with).
Overall, you just get the feel that it’s a nice place to stay. I’d stay here again.

I’ve only stayed at two Courtyards including this one, so there’s not much comparison. Regardless, in comparison, it was far superior. I loved the interactive touchscreen at the lobby, which was very modern and high-​tech looking. The individual mini-​TVs at the restaurant booths are a plus. The rooms were not bad either. Clean and just what one expects from a hotel of this standard. The internet is available in the rooms now as well. Most of the stuff hasn’t changed from the previous reviews. It’s a nice stay.

I have to agree with Yehoy. This is one of the nicer Courtyards I have stayed at as well. But I did find the wireless was included in the lobby.
I am more about the wireless in the room, and pack a long CAT5 cable for working from bed. So all works.
Went down the street to Goode Barbeque for dinner, and it was great too.

One of the better Courtyards I’ve stayed at. The rooms for the most part are standard, no different from any other Courtyard. Good beds, clean sheets, free internet (cabled, not wireless), all the necessary cable channels, and good strong showers w/​plenty of hot water.
What usually separates business hotels for me are the amenities of the hotel. Most Courtyards don’t have a restaurant that serve anything outside of breakfast. However this one has a full fledged bar and offers a pretty good menu up to 10pm that can be ordered at the restaurant or room service.
The pool is actually HUGE for a Courtyard. They have a small workout room that is pretty decent as it actually has free weights up to 60 pounds (very rare in anything that’s not a resort from what I’ve seen). A friendly staff as always and located in a very convenient location near plenty of malls and clubs, as I guess Rice University is 2-​miles away.
One slight problem is parking. Like almost all Courtyards, you’ll have a Residence Inn next door (why Marriott does this? options I guess), so parking can be tight. Since I stay for business, once 6pm hits, good luck finding a spot close to an entrance.