Was broke down with a hole in my transmission cover coming back from galveston on hwy 6. Progressive called someone and after two hours they cancelled because they didnt have any means to tow a bike. it got escalated through progressive and at like 1 am, the guy calls me with cycle shuttle, says he’s on the way. he got there, we loaded the ebike in this super sweet setup he has and he gets me back home at 3:30 am. Basically his setup is a box truck with a specially engineered lift. it was strapped down and very secure. This was for a goldwing so it can handle the big bikes.