DefensiveDriving.Com

A bit deceptive with the prices when they give you the option of traditional vs video course. Video is 10 dollars more (35 dollars) but you don’t find out until you enter your CC then you need to re-​enter all information to do the 25 dollar course. They only offer two delivery options for the certificate, so keep that in mind. They also are not open about that from the start. The verification questions were far too intrusive.
Outside of these issues of being clear from the start the course is typical and everything worked as it should. My review would have been 5 stars if they were more honest. Practices probably won’t change as a result of their google rankings but their product is fine.

I did a defensive driving course with this provider.
Beside the awful video quality of the online version, which we can just left as a minor thing, I am more worried about their policies.
The online course is divided in 6 sections. Each one is more or less an hour video.
The main complain that I have and they don’t even try to fix (while requesting support) is that as soon as you finish watching one video, you wont be able to watch it again.
Doing the after video quiz is not a problem, but then you have a final test. I think I’m a responsible person and wanted to review all sections before the final exam, but still was unable to review any of the videos. Support said that is the way it is.
I honestly think this practice is completely against any concept of learning and is a real shame. I was truly trying to learn and not just get rid of a ticket.
I recommend you not to use this provider at all, if your real intention is to learn.

I was attempting to take a comedy course instead of the traditional one but that was a no go after being hustled out of money and given crappy customer service.
Guess I am the first to have a good experience with this company. Guess I’m also the only one who reads the site and follows instructions. Yes you have to answer personal questions to prove your identity. Questions that you and only you would know. It’s inconvenient and annoying but I had no problems. The final exam was easy. 20 questions and I received a 90%. I’ve read a lot of comments where people just can’t follow instructions or thoroughly read what is presented. I don’t think you will find an ‘easy’ course.
The only thing I would complain about is the length. It’s not exactly 6 hours it’s more. However, a lot of that was me doing it at my own pace while at work and home. Other than that I completed the course yesterday with no error or issue. Paid extra to receive it next day and they also offer a tracking number via email. Certificate was waiting on my porch when I got home today. A copy for court and a copy for insurance. Another plus is that they accept gift cards. The other company does not yet deducts the money anyway and then gives you an error of insufficient funds.
Just follow the instructions folks and you will have no issue. Oh and stop speeding. Lol Plain and simple.

This website is quite confusing to navigate and I ultimately got charged 2 times as a result. I tried calling customer support and you would think it would be pretty straight forward to get through to a human, but I was instead on hold for a long time with an annoying recording repeating the same bullshit over and over. They’ve successfully monopolized the service as they are the number 1 result upon googling. I should’ve looked at all of these terrible reviews before choosing to take this class

I was enrolled in the course and had a lock out on the LAST test. I called the 24 hour support and had the worst experience in my lifetime. I spoke with a lady and she was not only rude but also hung up on me.
I have taken other drivers ed courses online and they were much better. Do not start this course, not just for moneys sake but mainly for the sake of your TIME.

Customer service is very lacking and non existent. Overnight delivery means overnight not next day. I telephoned to verify a Saturday delivery and was assured this would happen. Certificate received Monday afternoon vs Monday morning as the company claimed was the soonest available with a course completion on late Thursday. I had to repeat two sections of the course due to an internal error with the company’s website. I should be entitled to a full refund for both charges the course itself and the expedited delivery. However I only requested the expedited delivery refund since I did receive the certificate. The company representatives refused and placed blame on FedEx. FedEx could have delivered Monday am but said they couldn’t gain access. There was no difference between Monday am and Monday afternoon the controlled building access is the same. I do live in a controlled access property however there are call boxes and a staffed concierge desk. FedEx cannot explain why the driver did not utilize either option for an earlier delivery.
Bottom line the course took longer than advertised due to companies internal network error. I did request a Saturday delivery. Company failed to provide as they promised. Company failed to ensure delivery in a timely manner as promised.

First time taking defensive driving. I went with this site because it was the first one that came up, half way into the course I decided to look up the reviews and as you can see everyone was being negative as fuck. I got scared and almost thought about going somewhere else but I had already payed. They take your money instantly no questions asked. They really surprised me because this site was absolutely perfect. The course was a bit boring and the host on the video course (apparently what most people go with) were really annoying. But it’s defensive driving, I wasn’t expecting it to be fun. The course was so easy, anyone can take it and pass. I got a hundred percent on all scores, quizzes and final exam. I finished the course and needed my certificate asap (no rocky) of course I had to pay to get it delivered over night. No big deal, my mistake for doing this last minute. I called the service people to check on the status of my certificate and I almost fell in love with the girl that answered. Very nice and respectful. Fuck it, I love you lady that answered the phone. My certificate was delivered even sooner than it was supposed to. Shout out FedEx. I hope to never need another reason to take this course again but if I do I will definitely use this site again. Oh if you plan on doing this don’t take ninety days to complete it (that’s the limit you have). Trust me just sit your ass down and finish it, you will probably forget answers to the final exam. Again I love you lady and S/​o to whoever is running this site. Follow me on Instagram @ernest0livares have a great day

Terrible, awful, did I say terrible? Same as all the others, I would give no stars or negative stars if I could. I sure wish I would have checked the Unilocal reviews before trying to use this site. I made the unfortunate mistake of incorrectly answering one of the identity check questions at the end of the quiz section wrong and it locks you out of the test because it thinks someone else is trying to take the quiz for you. No, it was me and I accidentally answered the question wrong. Shit happens… So you have to call their customer service in order to have someone unlock the quiz so you can continue. I tried on multiple occasions to get through to someone using the proper option (validation lock out) and I sat on hold so long (multiple times) I gave up. I then called back and picked multiple different options trying to get to someone and eventually on option 1, (register for the course) go figure, someone answered. I explained what happened and that I needed help logging back into the course. The agent was not friendly at all, but started asking a bunch of questions, some of which I didn’t understand why they needed to know the answers to since I already registered and provided all my information via the website. I guess me questioning why she was asking all those questions pissed her off, because she then hung up on me. If the charges go through on my CC I will be disputing them. So that was my customer service experience. The site itself feels old and clunky, the video’s are old and don’t pay the $ 27.50 to get your driving record sent to you from their site. You can get it much cheaper by just going to your states DPS site. Please save yourself the aggravation and use another site, there are many. This website is TERRIBLE!!!

Would give no stars if an option. Here’s the deal…
Virtually EVERYONE is going to do this at the last minute. So, what does that mean? That means that since there is only two options for delivery of your certificate of completion — regular mail or overnight mail — and since the regular mail option they say can take up to «2 weeks», something like 90% of people that take this course find themselves forced to order the certificate via overnight delivery AT A COST OF $ 35! And even if maybe it’s in the fine print that the two delivery options are regular mail and overnight mail, most (like me) are ‘misdirected’ during the sign-​up process because at one point you are given the iption to get/​download your driving record electronically (for another $ 25 – 30 by the way… another ripoff). I mean, in this day and age who WOULDN’T assume that you could download it electronically at the end of the course? (And, no, there’s no ‘government’ requirement that the certificate be mailed.)
Anyway, it’s obvious that this company’s intent/​business model revolves around this intentional deceit. Frankly it’s disgusting.

I have taken the course on this website twice now. The first time, I had no issues and no complaints. The second time, however, will be the very LAST time I go through this company. I completed the course with no issues and paid the $ 27.50 for the instant download of my driving record. I entered the requested information exactly as it appears on my driver’s license, and ws told the request went through. The money was immediately deducted from my credit card, however there was no link for me to download my driving record. It almost took an act of Congress to get ahold of anyone to get the issue resolved. First of all, the customer service is TERRIBLE. They advertise their hours as 24/​7, yet every time I tried the online chat service, I was made to wait for several minutes while «a representative will be with me shortly» before finally getting a message that no one was available and I would need to send an email instead. I tried this several times, at various times throughout the day, and received the same message. So finally I sent an email, and did not hear back for several days. When they finally did email me back, they said that I had not completed the application for the driver’s record and would need to do that. However, I HAD completed it, that was how they charged me in the first place, and there is no way to apply again without also being charged again. The email also stated that once the application is received, it would be 7 – 10 business days for them to mail me the driving record. This was NOT what I had paid for nor what had been advertised on their website. I had paid for an INSTANT DOWNLOAD. So I decided to call them this time. I called their customer support number and selected the option for «All Other Inquiries» since nothing else seemed to fit my issue. The phone rang once or twice, some hold music came on, and then the call was disconnected. I tried this three times and the same thing kept happening. So I called back and this time chose a different option that had nothing to do with my inquiry. I was finally able to reach a representative, who informed me there had been some error with my driving record and she would need to have a supervisor look into it, which may take a few days. I said fine and assumed someone would get back to me. I never heard back, so after several days, I contacted them again via their online chat, and this time I was finally able to chat with a representative. I explained my situation for about the millionth time, and he informed me that my application had been denied by the Department of Transportation and I would have to reapply. When I asked why I had not been told that any of the times I had already spoken with someone from their company, but rather kept getting different stories, he did not have an answer for me. I had to argue and demand a refund of the money they had already charged just so I could reapply. When I reapplied, I entered the exact same information I had entered the first time, and this time I was able to download my driving record immediately, so I have no idea what the problem was the first time. In all of my conversations with this company, whether via phone, email, or chat, not one representative expressed any kind of empathy or concern over my situation, and seemed almost inconvenienced that they had to assist me. This company has gotten plenty of money from me, and I do not feel that they have exhibited any sort of appreciation for their customers or a willingness to assist. I will definitely not be going through this company again, and I will be sure to tell everyone I know not to as well.

Unfortunately, I received a ticket and needed to take defensive driving to keep it from going to my record. More unfortunately, I chose to use
to accomplish this.
The interface for the site was very sluggish. I know this is not my computer/​network as other sites do not have the problem from my computer. The problem with the sluggishness is that you end up not getting credit for time spent on the course.
Even worse, the sluggishness results in problems when entering your personal data – incomplete data, or data in the wrong fields. So, when an error show up on your certificate, they want to charge you money to fix it, and also require you to send in the original certificate. It’s a big pain.
Finally, customer support is very poor. It is difficult to get someone to talk to/​chat with. In my case, when I did get someone, they were not interested in trying to help at all, except to say send us money to fix the problem, totally dismissing what caused the problem in the first place.
There are tons of different DD sites/​schools to choose from. Do yourself a favor and avoid this one. It will save you money and some hassle.

NOT RECOMMENDED. Video quality is low resolution. Lessons are boring. Quizzes are ok, but contain a couple of trivial questions that are not designed to help the student. Rather, they are more «gotcha» type of questions. Worst of all is the customer service, which is staffed with unfriendly people. AVOID unless you have no other choice.