Dr Cell Phone Houston

Not sure if these guys did anything to my phone. I dropped off my nonfunctioning, water-​damaged iPhone 6 here yesterday morning around 11:00AM. The guy at the counter was friendly. After taking my $ 54 for water damage cleaning he told me they would either be able to fix it or tell me why they couldn’t, in a couple of hours. I left… I waited to hear from someone until about 4:30pm, and, being that they close at 6PM, I decided to call for a status update… The same friendly guy from before answered the phone and apologised for not calling me earlier, before explaining that they were not able to restore the phone to original workling, but were able to get the screen to turn on, only without touch/​swipe functionality… I ran by to pick up the phone, but contrary to what I was told on the phone, the screen was not turning on. The same guy at the counter explained that the battery must’ve died, and that was why the screen wasn’t working. I thanked the man for his help and went out to my car to plug it in… Nothing… I waited, wanting to believe the man from behind the counter that the screen would at least turn on… Nothing… A black screen and a battery that overheats…
I was contemplating having these guys replace the battery in my 5s, but highly doubt it now… What a shame!

Second time here to fix the kiddos iPad. Very fast great results at a much better price than what Apple wanted to replace the glass on the iPad. Whenever I need to replace the glass on any of my Apple products I will bring it Dr. Cell Phone.

I normally go to another place that’s a little farther away and maybe $ 15ish cheaper to replace a cracked screen but I’m really glad I came here instead. It was on my way to another errand I had to run and the service was A++. Fast, friendly and really knowledgable. Don’t let the cheaper places fool you because it turns out that the other place did NOT put all the screws back and the plate that goes over the home button was MISSING and Dr. Cell Phone not only told me about it but replaced the screws and plate for FREE. And I could tell by the way they told me about it that they were a little concerned that I got ripped off some place else and were just so super nice about everything. I will not go any where else! You get what you pay for.

I swear this place does an amazing job, for someone like myself I think I’ve dropped my iphone 5s; well now going on the 3^rd time, lol. I’m just rough with phones, but the service is quick and the quality of the screen is good. I know the service reps are probably like Ms. Tier you just need to get on a monthly service plan, due the amount of times I have been coming, lol j/​k. =)

I got my phone screen replaced today, there was major cracked on my Samsung s4. I am very happy with their service. It took about two hours to fix it, and their price was very reasonable. Highly recommended! !!!

I was very impressed with this place. My IPhone 5S finally succumbed to being constantly dropped by my clumsy hands, and I needed to get my screen and LCD screen underneath replaced. I called ahead of time to ask how long the repair would take and what to expect and was very delighted to have someone very friendly and knowledgeable to speak with. He informed me that it would be $ 99.99 with tax to repair which I thought was a bargain to have my beloved phone back. I was hesitant at first since I was dropping off my phone after work (4:45 PM-​ish) and was worried that I would have to wait until the next day to pick it up. This was not the case at all! I was informed that my phone would be ready at approximately 5:30 PM which was less than an hour than the time that I dropped it off at! Needless to say, when I walked in to pick up my phone and to see that it was back to having a perfect screen– I was extremely relieved and overjoyed!
I would definitely recommend this place. They are very professional and efficient.

I went to another shop down the street to get a my laptop diagnosed and was told that my charging port was loose. It would take 5 days for the part to come in and 1 day to fix at the amount of $ 125.00. However, they had lost power and wasn’t able to do anything to the next day. So I went down the street and got a second opinion at Dr. Cell Phone and was told it wasn’t the charging port at all! It was the charger!!! Super easy fix, all I had to do was purchase a new charger at Micro Center. Easy fix that only cost me $ 55 compared to the $ 125 and 6 days! These guys were quick and didn’t charge me anything! Super big and clean store! I will highly recommend these guys for their honest service!!!

I received the WORSE service EVER here! The employees don’t know how to fix phones. I’m not really sure if they try to fix the phone or not, but i’m just wasted 32 $ for nothing. My Galaxy S3 stopped seeing Sim Card and i called them to ask if they can fix it. Sound was that it is easy to fix, but after i picked up the phone, checked it did no work and it has the same issue, i returned back and they fixed in 1.5 hr (WOW), which i can not believe they even touch it. And it is the same issue, still phone can not see sim card, and then they said, well we can not fix it. Then i asked give me my money back which they refused to do it, since 28.99 $ cost for diagnostic which they can not return,. Well from my 43 $ i got back only 11 $.
I will stay away from this place. They guys don’t know what they doing and how to treat their customers.

Around May of 2014, I had some problems with my iPhone 5’s camera, showing shopping phantom dots. I just got an internship in Houston and since I am a student I am very tight on my funds.
I went to check this shop out since they are more affordable. So they said they have to replace my camera, after 30 – 40 mins, I came back and got my phone. My concern was fixed but when I came home my wifi was not working and other functions are glitchy. So the next day, I came back and let them fix it. This time I told them I will wait for it. I waited almost more than 60 – 80 mins (I didn’t look at the time that much since I was patient but I know it was at least an hour wait).
One of the managers saw me and asked me what was my device and he found out it was already been done. So the tech didn’t even bother to say that it was ready and made me wait for a long time. After getting home, I noticed that I can only charge my phone only one side of the lightning cable. Came back to them and they said that they could fixed it. The motherboard might be the problem. So I just decided to let it be, to avoid time consumption and money.
After a few months, I drop my iPhone (on a carpet floor) and my flash was not working anymore. i was sad since warranty have already expired and so i just decided to bear with until I get too annoyed not having a flash for camera. I the decided to buy a new camera part from amazon for $ 10 and just do it by myself with the help of google.
Last week, I opened up my iPhone and by the time I am already at the motherboard to replace the camera. A bracket is missing that covers the connection between the camera and the board to make the connection for sturdy. I was so disappointed, a part of my iPhone is missing and the flash could have been saved from the fall is there was a bracket on it.
I don’t have any complains about the shop itself. The front desk and the managers are great but sadly the tech who fixed my phone was sloppy and didn’t do a great job patching up my iPhone.

After over a year of having my beloved iPhone 5c and having it faithfully keep itself together every time I dropped it, the day finally came where my phone slipped between my fingers and shattered. I thought I could get away with having a cracked screen but after having glass getting stuck in my fingers, not being able to see my battery, and also not being able to take a decent selfie because my front camera was cracked, I decided it was time to take my phone to the doctor.
Like any person who owns an iPhone, I checked to see how much Apple would charge to replace my screen and almost threw up at the price. Being a struggling, college student meant that I am part of that subset of picky people who want high quality services at a dead cheap price.
After days of researching, I came across Dr. Cell Phone. The fact that they have 9 locations across Houston and they have pretty decent reviews says much about them in my opinion. I also bought a groupon from them to fix my phone screen for only $ 47 and I jumped at the chance.
Coming to this location was difficult just because I was confused as to where it was. For anyone coming here in the future, the business itself is in the Berkeley Eye Center building; park in visitor and take the elevator up to third floor, make two rights, and they are in suite 374. It took me ten minutes to finally stumble in with my phone falling apart.
They’re pretty small inside but they have a decent selection of phone accessories and it looked like they had ample staff on hand. I was greeted instantly and despite the deplorable state of my phone, they told me it was no problem. They were going to get it fixed as good as new for me in about an hour and honor my groupon, with only a $ 4 difference I had to pay for tax and plenty of time for me to get to class on time at UH. They also have you sign an agreement where you basically have a 90 day warranty on the repair. Also you acknowledge that you void any warranty with the manufacturer when you have a third party fix your phone. MAKE SURE YOU ARE OKAY WITH THAT BEFORE YOU FIX YOUR PHONE WITH THEM. They also ask for your passcode, which I was skeptical with at first but they assured me that it was only to do a test call with after they were done with the repairs to make sure everything was in working order. They seemed genuine in assuring me so off my phone went.
I waited there from about 12:30 to 1:15 with a book in hand. My phone came back in my hands and it looked like it was brand new. I couldn’t believe they did such great work in less than an hour. My screen is intact, no more broken glass, and the front camera finally works again! Huzzah! I was so impressed with everything that I wish I could give them more than 5 stars! Great customer service, great repair, fair prices. Even without the groupon, the repair would have been $ 99, which is definitely fair compared to every other business I have checked for the location, the customer service, the politeness, and the assurance that you’re coming to a trusted business that won’t screw you over.
Definitely come here for your phone repairs and make sure you look for a deal from them on groupon! It’ll definitely be worth your while!

Fixed my phone and showed good customer service. I was having a problem with the charging USB port of my phone (HTC One M7) not working correctly. They did have a replacement part in stock and the work was done quickly and I thought I was on my way. We checked the functioning of the charging port before leaving, but later on I discovered I had no microphone ! I could only use my phone either on speaker or on a headphone set with a built in microphone. So back to the store … And they corrected the problem in just a few minutes without further charge, standing behind their work.
In terms of the problems other people have reported, their contract specifically states that you have no recourse (other than a bad review of course) if they brick your phone.

Just got my iPhone 6 fixed here. (~$ 172). Everyone was very friendly and they give you a 90 day warranty. It only took about 20 – 25 minutes. Easy parking in the garage & it’s on the 3^rd floor.

I was at the Apple store in Highland village looking at new phones and instead decided to get it fixed which is how I found this place.
I cracked my phone my dropping it on cement and they were able to fix it that day and within an hour. Their prices were reasonable ($ 99) for a iPhone 5s. Their employees were nice and helpful as well.
HOWEVER, they said I had a 90 day warranty and I ended up dropping my phone on a RUBBER mat in the kitchen and it cracked and has continued to shatter. I called them to see if this was covered under the warranty (thinking it would be) but to my surprise it wasn’t.
I personally think they put in glass that wasn’t near the quality that Apple uses. I had the phone for a while and dropped it several times but it didn’t break.

Dropped your phone, tablet, or laptop? OH CRAP!
These guys will fix it up and get it back in service. After I dropped my Droid Mini, they ordered the necessary parts, and after a week, I’m back on the grid!
It’s in a professional building on Weslayan without signage, but it’s worth hunting down. Just take your sad, broken phone up to the third floor.

I came in 20 minutes before closing time and my phone screen was repaired very quickly for a very reasonable price! The manager, Jesus, was extremely friendly and welcoming, not to mention answered all my questions! I can’t believe I didn’t know about Dr. Cell Phone before this. I definitely recommend this place for any type of cell phone (and even computer) repairs! Thank you so much Dr. Cell Phone!!!

I took my Iphone 5S to have my cracked screen repaired. I read the reviews prior to visiting Dr. Cell Phone and decided to trust this business to repair my phone bases on the positive reviews. I did however notice one poor review and decided to ignore it – BIG Mistake! Dr. Cellphone will repair your phone within the hour for $ 125plus tax. Sounds like a great deal! So of course I left my phone and when I came back to pick it up, I noticed the home button would not read my finger prints. They assured me it was a quick fix and it would be ready in a few minutes. About 45 minutes layer, the tech comes back out with my Iphone to inform me it no longer works! I was confused, because it was just a cracked screen that needed to be replaced. Of course I was not charged, but I had to go to the Apple store to purchase a new phone.

Quality work. It only took them a few hours to replace my galaxy S4 screen. My phone is completely functional again. Friendly service.
Location was difficult to find due to being inside an office building, but they helped me find it over the phone.

After my iPhone 5 slipped out of my backpack and did a face plant on the concrete sidewalk, I thought «no biggie» and picked it up… Only to see a HUGE SPIDERWEB OF CRACKLING DOOM on the glass screen– totally cracked from top to bottom, and it was difficult to see past the cracks onto the screen :(noooo, I’m so sorry phone, I’m a terrible mommy *sad*
I scoured Unilocal and Google for stores to entrust my baby to, and ended up deciding on Dr. Cell Phone, even though the name sounds cheesy~
The place isn’t a stand alone store; it’s in one of the office rooms in a big reddish brown brick building. Plenty of visitor parking, take the elevator to the 3^rd floor.
There was a super friendly guy at the counter named Jesus who welcomed me in and gave me a quote to replace the iPhone 5 screen for $ 114 +tax in an hour with 30 day warranty. I stepped out of the office, called a few places for quotes, and realized that Dr. CP was going to give me the most bang for my buck, and a safety net to fall into just in case. And I did what any Unilocaler would do: I checked in on Unilocal AND THEN bid adieu to my very effed up phone to him. Adieu~
The waiting room has several chairs, magazines, a water cooler, and a computer for customers. While I was waiting, the phone kept ringing and plenty of customers came in with broken screens and even software problems on iPads. Apparently you can call in to tell them that you’re coming so that you can start getting your phone fixed right when you walk in, instead of waiting for someone to free up. My wait was less than 25 minutes, and the screen was totally flawless when I got my phone back! Beautiful ^^ I also bought a glass screen protector for half price (since I just got the iPhone serviced) for $ 14. The protector, not the phone’s glass, is what cracks next time I drop the phone, which hopefully won’t happen.
There are 6 locations, and they’re expanding to 3 more locations this year. They are super friendly and seem reliable. Hopefully I won’t need to, but I will be back at this location for future phone catastrophes!

I just got my phone fix by them and I have to say that they did a great job and they are really friendly.
I accidentally dropped my iPhone 4S in a puddle of water when getting out of my husband’s truck. At first I thought I would have water damage, but then I noticed that the screen was completely cracked!!! The phone was still working but I could not use it, I could of cut my fingers, the crack was pretty bad. I also noticed that the ear speaker was not loud enough. I took it in immediately and they quoted me to replace the ear piece and the cracked screen for $ 97, after taxes! Not bad!!!
It took about 1.5 hours to fix. Got my phone back — looks and sounds great!!! I’m glad I tried them. I highly recommend you use them should you ever break your phone.

The folks here were friendly and knowledgeable. They were only moderately helpful, though.
They couldn’t offer a warranty for the work on my device (a Sprint Samsung Galaxy Nexus) since it would involve soldering a new USB port to the phone’s motherboard. Disappointing; understandable.
Dropped the phone off Saturday afternoon. They said they’d likely have it ready to go by Tuesday. Instead, they had to order the part needed & didn’t have it ready until Friday.
OR maybe it was ready on Thursday; they kept saying they’d call and update me on the repair status, but never did. They didn’t even call once the device was ready to be picked up.
Those problems aside, they repaired the broken USB port and charged a fair price. I’d go back for further service, but I certainly wouldn’t expect a same-​day turnaround as so many of these other reviews suggest.