Eagle Collision Repair Center

Please stay away worse business ever they are scammers!!! Wont release my car! The man that towed my car works for them they cut him a check for towing people. There rentals are trash!

Would never recommend, total cash only scam. Car was towed here on a recommendation from our tow truck driver after a midnight accident, charged $ 160. «Free estimate» resulted in a $ 275 administrative fee. For what, I’m not sure. Cash only, hmm.
Plus side, beautiful waiting area with coffee and friendly ladies at the desk.

Don’t take your car here, I strongly agree with the folks who said this place is a scam. I would of given a negative score, if allowed. I’m from Florida but was visiting Houston when my car was involved in a hit and run, then towed to this location by a tow truck driver. I went in the next business day and spoke with a guy named David. He is the most dishonest and shadiest individual I’ve ever had the displeasure of meeting. I explained that my insurance had denied my claim because I didn’t have uninsured motorist coverage and the guy who hit me made a run for it so, no details were captured. David asked me to sign a blank work order so he could get me a quote and gave me a lot of blanket reassurances. When I inquired how much I owed them as of then, he gave no clear answer. It was a lot of, «well, let’s see, there’s the towing cost plus the daily rate and this fee and that… uh» When I pressed for a number he said he would look it up, but never did. He changed the subject by having a look at the car to assess the damage. After looking at the car for less than 3 minutes we went back to his office where he provided a written quote for $ 9000 and told me the car was totaled. I told him that I just wanted the car to be drivable, he offered to arrange this for $ 600. An hour later, which I happen to know was his lunch hour, he called me back stating that he had tried to do the repairs but his manager said «no way», due to safety concerns. He then provided my current balance which was $ 560, when I mentioned that this was almost the same price he quoted me for the repair he said «yeah, I know, it makes me sick to my stomach». I protested again, at which point he asked me to hold so he could try to ask his boss for a break. He thought he placed me on hold but I could hear him laughing, not about me but joking around with a coworker. After a minute, he came back and said he had tried but his boss would not budge on the fees. Oh, and I almost forgot to mention the part where David suggested that I wait 30 days and file a claim with a different insurance provider. He both reassured me he was a good honest guy and suggested I commit insurance fraud, stating he would not hesitate to con them, in the same interaction! I was able to speak to another person who deducted $ 100 from the bill. Overall my car was towed there from 5 miles away and they did nothing but store it for 3 days, but they charged me $ 460. Unsurprisingly, this business only takes cash. Save yours and take your business somewhere else!

Buyer beware! My car was towed here less than 2 miles away. When I try to retrieved my car the next day the owners states they are closed when their business card states they are open. Car stayed there fri sat sun… Got there 9am to get my car on Monday… They tried to give me the run around. Called the cops, and now my bill for just sitting in their lot is 1200. Please if you value your hard earn money, please please drive past this place and their Auto Repair next door. They will scam you out your money! These people are crooks!!!

From the moment I had my car towed here, I received great customer service. The young lady at the front desk Mercadeez welcomed me and got me an amazing cup of coffee and walk me through the process. I also met with the owner David who assured me that the vehicle would be taken care of and walked me through the next steps of the process. I wholeheartedly recommend Eagle collision repair center.