First Choice Emergency Room

We were seen immediately after checking in. The nurse was super friend but the doctor not so much. I felt the doctor was kind of awkward. He also wasn’t very informative, I felt like we left the ER without a clear understand of what was really wrong. All in all though, the process was quick and easy.

I came in with some severe dehydration as a result of food poisoning. They got me into a room right away, started some fluids and fixed me up. United Healthcare covered most of the bill, which was extremely fortunate since UHC informed me this is technically an «out-​of-​network» ER for them. Overall, they were extremely nice through the process, with good bedside manner. I even received a hand-​signed card a few weeks after the illness with well wishes. Excellent personal touch!

I had to go for a gout attack. Nusrses were horrible the staff will not give out pain medication and they have nothing in stock give a script and tell u to go it filles.

I went to the FB Medical Center in Cypress, TX last August, 2014 for a crick in my neck. I was not told this was an ER, but I did tell the lady that I would be paying cash, I DID NOT want to file insurance (I knew my deductible was not going to be met). The bill was $ 150 which I paid in full. In September, I received a bill for an additional $ 100 — no explanation. I immediately filed a complaint (no response). In December, I received a bill for $ 401! They had filed with my insurance! I called again and was told that my complaint was still ‘under review’. I filed a complaint with the BBB and FB medical never responded. I was in their facility for less than 15 minutes. This is a MAJOR rip off — too many places to go in this area than here. I wish I could give them less than 1 star…

My son was running a fever and having trouble breathing rather suddenly, so my mom took him to the CVS Minute Clinic. They were concerned enough to refer him elsewhere, and after a few calls we ended up here. He was seen right away, tested for RSV (negative), got x-​rays, a nebulizer treatment, and was soon stable enough to go home.
The staff was kind and the treatment appropriate and effective. The facility is clean and well appointed. But remember that this is an ER. That means your copay is different than at a doctor or urgent care. In my case, it meant I paid 5 times more than I would have at a doctor’s office just to get in the door. But you can’t usually get an x-​ray at your doctor’s office.

I walked in here just needing to see a doctor for a sore throat. The woman working behind the counter asked me if I was aware that my emergency room deductible was over $ 200, which I wasn’t. Another worker told me that there was a urgent care center down the road which after talking with me better suited my needs. I am really grateful that they took the time to ask me what I needed and gave me all the information I needed so I could make a better decision, which in my opinion is outstanding customer service. If I am ever in need of an emergency room because I got shot or am dying I’d come back to this place.

My hubby woke up with what I thought looked like swollen tonsils! I rushed him to this ER since I knew the hospital would charge me an arm and a leg for having no insurance, and I didnt know of any urgent care centers near us open at 4am. The check-​in process was pretty quick, and we were able to be seen right away. Well turned out my hubby had uvulitis, and this visit cost us $ 450 for self pay patient :/​I keep telling myself the hospital would charge double or triple that amount… overall staff was pretty nice, but if I could’ve taken him to an urgent care center I would’ve.

PATIENT BEWARE!!! Although freestanding and not associated with a hospital, they consider themselves an «Emergency Room» and charge accordingly. Only one problem, they are not a hospital and therefore are not in most insurance company’s networks. You will get stuck with a huge bill. My wife needed 5 stitches for a small cut. This would have been under $ 200.00 at any clinic or urgent care facility. At the hospital, I would have paid a $ 250.00 deductible only. The bill at First Choice was over $ 2600.00! Insurance covered vey little and I am out $ 1300.00! For 5 stinking stitches! RIPOFF!!! Beware!

I was in a minor car wreck on my way to work in early May of this year. I was not sure how bad I was injured, as I was still in shock. I went to work, but soon realized medical evaluation would be appropriate.
The team was amazing, they took great care of me! It was quick from check in to discharge. They understood exactly what was going on and how I felt, and took all neccesary precautions. I really appreciated how they listened to me. The nurse’s polite and playful attitude lightened the mood, while she was getting all pertinant info.
I really apprecaite as well that i was not judged nor pre-​screned when I came in, and being viewed as a drug seeker. They clearly make sure to work with each patient with an open mind and clean slate. Saddly I have seen some of the larger hospitals in the area pre-​judge people based on age, insurance, or just simply «you don’t look like you are in pain… why are you really here???». The doctors heard me, and addressed my concerns in a solid, professional, and compassionate manner.
I would come here again for emergency needs… the whole team is amazing!

Excellent care! Went in in a holiday evening and was seen right away! Very thorough doctors & nurses… as a matter of fact, unlike most ER’s, the doctor was a full participant on my care from beginning to end. In Addition, this was one id the cleanest hospitals/ER’s I’ve ever been in!

My son tripped and cut his forehead which ended up requiring 3 stitches. The service was very good and everyone is friendly. However, upon looking at my insurance bill the cost more than $ 4000 total for the visit/​stitches/​CAT scan. Here’s the break down of the cost:
Emergency room visit — $ 1,594.00
Laboratory $ 56.00
Cat Scan — $ 1174.00
Supplies — $ 59.00
Physician — $ 404.00
Surgery (3 stitches) — $ 572.00
Radiologist — $ 236.00
So go there if you have really good insurance or prepare to pay the high price. I wish I understand the cost before taking my son there since it was not a true emergency.

I have never had better care or faster care for my major medical emergencies… I have gone to this ER at least 3 – 4 times and am always impressed. I have gladly referred friends and colleagues over the years and I appreciate the time they take to make me feel like I am the only patient and that I will be well taken care of is never a question.

Do not go here unless you have no other choice. My son dislocated his shoulder. It took an hour before they gave him any medicine for the pain, and he was in a great deal of pain. I’m not sure why. We were in the room where they treat patients. I kept asking but the nurse said the doctor would have to do it, and then the doctor said the nurse would. Both the doctor and nurse were rude as well. They finally lightly sedated him, put the should back in by a gentle push. 2 X-​rays. Our bill? Over $ 6000!!! Yes, you read that right. $ 3000 just for walking in! We have a high deductible, so we have to pay it out of pocket. Terrible place. Do not go.

I found myself back here and was thrilled once again with the care and compassion received. They truly care and the medical care is top notch!

My wife was at a near by lake. Her foot was smashed between a Wave Runner and the dock… toenail almost completely ripped off and toe was very swollen… lots of bleeding. We took her to this ER as it was close to our home. The Doctor looked it over, put in a few stitches and sent her home. I was concerned that they did not at least give her some antibiotics as the injury happened in a dirty lake… as they knew. She went to another doctor two days later as the pain was horrible and the toe looked infected. He did and X-​ray (which First Choice would not do) and found the toe was badly broken and very infected. I WILL NEVER go back to First Choice… they provide substandard care at best.

Never ever use these people — charges through the roof even for the smallest thing — claim equivalent to an emergency HOSPITAL vs an urgent care facility — how about $ 1300 to get 2 minutes treatment — this is just crazy

I wish I could give this place 0 stars but I’ll settle on the 1. I took my sister here last night around 10 o’clock. We got in and were seen pretty quickly, which was a major plus. However, the nurse she was given was rude and hateful towards her; she had no bedside manner. I never like to pull the race card but in this situation I think it was because we were black. And the not so funny part about it, so was the nurse! She treated my sister like she was some piece of gutter trash that crawled out of a ditch with no insurance. When she initially came into the room she was acting funny but we wanted to give her the benefit of doubt. Then when it was time to administer medicine to my sister, the nurse just threw out commands, not informing her of what the medicine was or possible side effects should her body not take to whatever it was she was giving her. The nurse gave my sister some pink kind of liquid that clearly was unsettling as she was near regurgitating whilst she was drinking it, and then literally snatched the cup out of my sister’s hand and threw it in the trash on her way out of the room. At this point I’m thinking: let’s just get the heck out of here. And we were almost home free after we were discharged but my sister couldn’t breathe as soon as she got to the car. We were standing outside for nearly 15 minutes because she did not want to deal with that nurse again, but when she bent over at the waist like she was going to pass out, I went back in to get help. And do you know what happened? I’m sure you can figure it wasn’t pleasant. The same nurse told me that my sister needed to find the best way she could to come back in there, after I had already told her that my sister could not move. I have never in my life not seen nurses take action when someone said they couldn’t breathe. The nurse wouldn’t even get off her behind to bring a wheelchair outside to get my little sister; I had to assist her inside. And to top that off, she made my sister wait at least 3 minutes before deciding to open the door to look at her. Top that off, yet again, she told my sister, and I quote: «There was nothing on your x-​rays so stop crying.» As if my sister is some child she can give a sit down to. We should have left then, but I was too concerned for my sister to worry about this nurse’s bad attitude. We go back to the room she originally was in and the nurse is even worse. She talked to my sister even more rudely, snatched the EKG off her chest and threw her arm with the IV in it. At this point I am livid and when the nurse came back in and seen my face, she knew it. She started talking sweeter but in a snarky kind of way. My sister was ready to just get out of there after they helped her breathe normally again. Get this: the doctor told my sister she caused the reaction by bending over. Well, HELLO, the nurse did not tell my sister what she could and could not do after taking that medicine. When we were getting ready to leave the second time, the nurse gave my sister instructions and told her what she should and should not be eating and drinking, something that should have been said before we left the first time! I don’t know where this nurse gets off, but everything she did last night with my sister was absolutely unacceptable. The doctor was really nice, but I’ve never had to deal with any nurse like her and never want to again. We will never go back to this place and will never recommend it to anyone.

Quick service and very clean and nice facility. But I did not know they are classified as a full service ER, so my 30 minute visit for back pain cost $ 1300. Unless you are gut shot or have a severed artery I would go to regular doctor office or an urgent care that is a real urgent care.

First Choice Emergency Room exceeded all expectations. From the Front Desk Staff to the Nurse to the Doctor, the level of professionalism is exceptional. My son received first rate care and I could not have asked for anything more. I am so thankful for the team at First Choice Emergency Room that took such good care of my son.

I was seen immediately and the level of service and professionalism was superb! Everyone was completely pleasant and courteous in every way possible. I will certain recommend First Choice ER and will go back if need be.